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September 2023 by Ja Do
Terrible, continuously raising rental fee and blaming it on inflation, place is dirty, mouse problem realized after starting to move out because of continuous rate increases. The elevator lift is a joke as it doesnt go to floor and most of the dollies/carts were in terrible condition. For as much as they charge on an open air, non climate controlled old dirty facility they should consider tearing that place down and rebuilding with a flood resistant 5 story facility, keeping the entire first floor(ground level) for parking and have a REAL elevator that goes all the way to floor so you can actually roll your cart into elevator. I made it two stars only because it was convenient location, the stair slope was better than average and onsite representatives were nice.
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May 2023 by Margaret Charnas
We had an easy to access unit for 2 years. The folks who run the place are very nice, and the fact that it is on a quiet street makes it easy to load and unload
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November 2022 by Caleb Edell
This place has everything I needed for storage. Clean, secure, well-lit and convenient access. Since it is entirely contained indoors it makes it easy to load and unload no matter what the weather. The manager there is super helpful and very friendly. Plus it has a really cool back area right on a waterway where you can hang out and enjoy the scenery in between trips. Pricing is average..reasonable for the amenities.
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October 2022 by Deborah Sofia
The lift that is supposed to be able to get your items into the upstairs units doesn't come all the way down to the floor, so you have to pick up your items off your dolly to load them onto the lift which is about 16 inches off the ground. Then you have to put your things back on the dolly when you get to the top floor.There are cobwebs all over by the lights leading up the stairs and I saw a black widow on the corner of the stairs leading upstairs. No elevator by the way. Once you load your things onto the lift, you have to walk up the stairs and push a button to get the lift to bring your items upstairs.All of the carts are literally broken almost in half so you should bring a dolly with you if you want to bring your things down the hallway to your unit.The assistant manager Jolie was very nice and helpful. Units were clean although I do wonder if I'm going to find a black widow in my stuff when I go to move out.They do have a gate and overhead door that closes when the facility is closed for the evening.
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September 2022 by 0 0
The five stars is only in memory of the previous manager Leslie. She is a fantastic human being and the only reason I stayed for the 7 years I did. After quite a nasty experience with an employee of the management company, I promised her I would leave when she did and I have. A little delayed, but without her this place cannot be the same. The new property management company kept bumping my rent up until it had gone up 100 percent. Now that they have lost Leslie's charm, I was only left with the sting of the price. Wherever she is, I wish her only pure joy and health in her life. Truly a genuine person with a heart of gold.
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July 2022 by Chuck Jones
Dirty, broken carts, security gate always open. Down hill fast since takeover.
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June 2022 by arde farbod
This storage facility is a gem in Marin, clean and convenient and fair prices. The person in charge was super helpful and friendly in securing the correct space for me
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January 2022 by Safirah M.
Terrible customer service and terrible management. Trash management if you ask me. The place it tiny and you can't even access your own storage unit you spend your hard earned money on after 5:45pm weekdays, 4:45 weekends.... Very limited hours with RUDE customer service from an old lady that's there EVERYDAY bugging and stalking you. She will find a problem to make with you for no reason. What's the point in giving my money to a storage unit that you can barley access til 5pm along with an extremely crazy rude, annoying KAREN who bugs you constantly over NOTHING. Sucks this Karen is there basically EVERYDAY, so when I need to access my unit I can't even get a break from her, insane. Do not recommend, do not waste your money on this s*** hole storage! There's plenty of more nice, BETTER, affordable storage units around the area you can access at least until 7pm or 9pm! Trust me.
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December 2021 by Rudra
The five stars is only in memory of the previous manager Leslie. She is a fantastic human being and the only reason I stayed for the 7 years I did. After quite a nasty experience with an employee of the management company, I promised her I would leave when she did and I have. A little delayed, but without her this place cannot be the same. The new property management company kept bumping my rent up until it had gone up 100 percent. Now that they have lost Leslie's charm, I was only left with the sting of the price. Wherever she is, I wish her only pure joy and health in her life. Truly a genuine person with a heart of gold.
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December 2021 by Suzanne Joyal
Lovely people, easy process.
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September 2021 by Joseph Hollington
This was a dream come true. They had the size I needed and at a great price. Staff explained what was needed to know and helped me with anything needed to sign up and pay on line.
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March 2021 by Mason Buchanan
Leslie the property manager was so sweet with me and very accommodating. Thank you.
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January 2021 by David Yoshida
Lezlie , the Facility’s Manager, is the best Manager at any storage facility and I’ve had several storage places for many years. She’s so helpful, personable and a pleasure to work with!
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November 2020 by MJISFLY
Ms. Leslie was the perfect Facility Manager. I am so grateful for her help and advice.I am very proud and honored to be able to store my stuff at Stow A Way Storage.
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September 2020 by Kristina Academia
This is a great storage facility and one of the more reasonably priced ones that we looked at. The facility is very clean, has several different options for storage spaces and was perfect for what we needed to store. Lezlie was also pleasure to work with from the very beginning. Her friendly positive attitude made us feel welcome and comfortable when using the space. We had a great experience storing our stuff with Stow-a-way!
