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April 2024 by Kenny N.
This review saddens me because when I was there choosing some new wedges the sales guy was pretty helpful and I enjoyed my time there trying out new clubs. I bought a full set there, driver, and multiple wedges along with clothing. I was in there a little while ago looking for pants and was recommended a pair that I ended up buying and on my first day out with them they ripped. Needless to say I wasn't satisfied with the material of the pant and went in for a return or exchange which I was denied. The recipe says 90 day satisfaction guarantee but I guess it doesn't count if the product breaks on you. Honestly go to the bigger stores with a better return policy it's worth it.
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November 2023 by Mike A.
I've been a long time customer at the Golf Mart in San Rafael and I have always loved their services. I just ordered a VERY customized set of sticks and their manager Sam W. did a fantastic job overseeing the build. Let me tell you what... they built the nastiest, butteriest, god-tier irons beyond my wildest imagination and my passion for golf has been reignited. Thank you Golf Mart, in particular Sam and OG Nick
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October 2023 by Marc M.
First of all, big shout out to JP (or was it PJ? I'm terrible with names...) who was very patient with me today while testing out the new Ping G430 drivers. He was extremely friendly and so willing to allow me to test a plethora of shafts, heads, and different adjustments. Also a huge shoutout to the friendly golf tech (unfortunately I didn't get his name) who got a new extended grip on my putter while I was going through my fitting. My experience overall with Golf Mart was excellent. Friendly and helpful staff, huge selection of golf equipment, and just a great environment to be in if you're needing golf gear. I ended up walking away with a new driver in my hand and have no regrets whatsoever after spending my time at golf mart.
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September 2023 by Ryan G
Best golf store within 50 mi. The staff is super friendly and helpful. The inventory is good and if they don't have something to order it pretty quickly.Shout out to Nick and the repair shop who is a wizard with golf clubs. Shout out to JP who always helps no matter how many times a day I will go in. The rest of the stuff is outstanding also.I don't shop online for golf stuff anymore. I just go to the Golf Mart.
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June 2023 by Caitlin C.
Had a very poor customer service experience in Golf Mart today. Too bad because I live in San Rafael and this place is very convenient and has a good selection of items. However, my husband and I came in to buy new golf shoes and the sales associate (Augi) who was "helping" us REFUSED to show my husband any shoes besides the most expensive ECCO brand (which were on sale but still above what he wanted to pay). He asked directly to see some Nikes instead because he didn't like how the ECCOs fit and didn't like the price. The associate said "why? What's wrong with the ECCOS? I don't want to sell you the cheap and crappy Nikes" ... meanwhile though he was encouraging me to buy the exact same Nikes in women's. After he continued to refuse to even look in the back or check for his size, my husband walked out without any shoes. We ended up going to Dicks Sporting Goods in Petaluma and bought the same exact Nikes that the associate refused to show us. I understand the desire to upsell, but there was definite room for improvement in this customer service interaction.
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May 2023 by Julian Sidon
Only full service retail and custom golf shop in Marin. They are knowledgeable to say the least.
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May 2023 by Jordan W.
I was in dire need of a new pair shoes...so I walked in and hastily bought a beautiful Footjoy shoe, that after ultimately another glance and feel at home, wasn't for me. That said, knowing this store's stellar guarantees, and EXCELLENT customer service, I was able to not only get someone on the phone, but I was able to work with a knowledgeable staff there at the store for an exchange, THEY got me into EXACTLY the pair of kicks that WERE, for me!!! (Shouldn't have waved-off the readily available help that was there the first time.)Can't say enough about this location's staff, and large selection!!! Coupled, they paint a rosy experience awaiting anyone getting into the game, or a seasoned sport, that is new to town and looking for their reliable gear, repair, and/or maintenance shop!
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May 2023 by Steve F.
Taylor was very apologetic and helpful when he realized my new shoes had come apart. He did everything in his power to make it as easy for me as possible to make the return and I walk out of there with a healthy resolution I felt very good about the interaction with them altogether. They do seem to be looking out for your best interest. well done, Taylor. Thanks again
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May 2023 by Jessica W.
What a great golf shop! Every time I go in there I'm always greeted by a friendly staff member, ready to help. The store is neat and clean and easy to find what I need. The manager Sam goes above and beyond to help his customers. I'm a beginner but sam and his crew made me feel comfortable asking questions so I could getting the right product Thank you golf mart San Rafael!
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May 2023 by John L.
If you need golf equipment in Marin County, there really is no where else to go...That is just a reality. The good news is:Golf Mart has really good people and a really good selection of just about anything you would want or need to play golf.They have three launch monitors, and many skilled fitters.They also have a very skilled and knowledgeable Golfsmith (to fix or adjust sticks).The manager is a really great guy, and is super helpful and effective.This is a top-notch establishment, with great parking...The one drawback is that there's not a lot of windows, and airflow is not great. It does get stuffy in there especially if you are doing a fitting...Highly recommended if you are a golfer!
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March 2023 by Ken Wilkes
I don't play golf. But came here to get a good umbrella. Nice store. Friendly service.
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March 2023 by Zachary M.
I bought a custom putter that the guys in the shop built, and I could not be more pleased with the results. Talk through a number of options with a number of guys on the team, and they were very helpful in making decisions. Great communication throughout, awesome customer service. can't recommend higher.
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March 2023 by Marnie S.
My husband put a 2022 Driver on hold for 30 days. When he went to pick up the Driver he asked P.J. to check out the specs that he thought he ordered. They weren't correct so P.J. put him into the new 2023 Driver with the correct specs for the same price as the 2022. He bought a Hybrid Five Iron which they discounted plus included 2 sleeves of golf balls. He finds the staff not only very highly professional but knowledgeable as well. P.J. and Kevin has always been his "go to" people when it comes to golf.
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February 2023 by Daniel C.
Nick is my go to guy for dialing in my preference on building clubs. Nick convinced me to switching the weight (a mere 4 grams less) on the sole of my new fairway wood that I thought was inconsequential. Turned out to make a difference and produced a more consistent ball flight that I wanted. I now love my new fairway wood. Thank you Nick.
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November 2022 by james stewart
Well... I love the santa rosa golf mart so thought I give this place a try... went in to try a new set of irons and was asked to get off the hitting bay after a couple shots. I just got here I'm wanting to buy new clubs and you kick me out for another person's fitting that got there after me.. not a good way to treat your customers. I'll take my business to Santa Rosa. Terrible customer service.
