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January 2024 by Joel J.
Horrible. I dropped off a one-day rental when closed (weekend). Took a video of the car to show no damage/clean and he called to tell me there was a $60 cleaning because he found hair in the back seat. I have video and pictures showing it was spotless (1 day rental!) and he only told me he's charging me and I can try and dispute with a 1800 number. Horrible.
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December 2023 by Bryan M.
Lmao I don't even know why I am wasting my time writing this review but it was a funny experience. I rented a vehicle through expedia, pre-paid it the day before my pick up date (non-refundable). My pick up was at 9am and I was running behind. Jose called me and said "Hello, we have your vehicle scheduled for pick up at 9am. There are other people who want to rent it and If you are not here in 10-15 minutes, we will give it to them" LOL. Why would you rent it to someone else when I paid it already. It doesn't matter if I come 4 hours late. That car was already reserved to me. Thank god I forgot my credit card at home, long story short. I was able to get a refund. I wouldn't trust this location.
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December 2023 by Jonathan R.
Manager Jose needs to work on his anger management and hostility issues. Is aggressive and rude toward customers (note the other comments about him) and then acts like a victim when said customers call out his mistreatment. He also sardonically grins and thinks it's funny when inventory that is booked weeks in advance is unavailable.
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November 2023 by Kate G.
Absolutely awful experience! Charged me $400 for pet hair!!! never had an animal in the car! Would not show me any form of proof after they told me they had pictures! Wanted to see the car myself and said the car had already been off to detail shop within an hour of being returned. Such a scam! Do not come here!
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November 2023 by Leo P.
It's crazy how the official hertz website says that you can be 20 years old to rent a car and I had made a reservation here yet when I arrive they say that I must be 21. To top it off they say they can't refund me because I reserved it on a different website but I reserved it on their website. I'll be charging back. The low reviews are correct don't come here. When I walked in a guy stormed out the door due to frustration.
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July 2023 by Brooke T.
This Hertz location is horrible! So many issues when picking up! Gave me the car empty, no gas! Returned on a Sunday when no one was there and they charged me an extra $75 for dropping off 1 hour late to a closed facility! I even picked the car up over an hour late! Go down the street to Avis! They are WAY better and not scammers!Never again Hertz!
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May 2023 by Lacee E.
I'm giving this location one Star because 'no star' is not an option.My friend who just picked up a car here was appalled by the lack of refinement she endured with the person who rented her the car. All these rules not mentioned when pre-paying for the car online. The guy could care less about her confusion. Plus, they didn't have the actual car that was requested despite paying in advance. EXTREMELY unprofessional and disorganized business they have goin' on THERE.BEWARE!Lastly, when she turned the car on, the service light and oil light came on. So they're renting cars that are not serviced.
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December 2022 by Jow C.
The manager Jose Cruz has no customer skills. He is the worst manager I have ever encountered at a Hertz Rental.Steve his is wonderful and should be promoted to Manager. I had a problem with a car I rented and Jose Cruz the manager made me feel uneasy. I am a Gold Member and I would not recommend this location.
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December 2022 by Willie H.
Don't book here, use a ride share app. This business is outdated and has too many issues. Arrived at the rental agency only to find out my debit card wouldn't be any good because my rental confirmation was under 24 hours ago.My CONFIRMATION, was a waste of my time. I've heard so many stories about being being left high and dry for all the hidden rules they have. Especially if you book through Priceline or some other website. Don't waste your day.