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September 2025 by C s
Had a great experience at this UPS location. Manny was super friendly, professional, efficient, and went above and beyond to help with my shipments. Highly recommend this spot - shoutout to Manny!
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August 2025 by marianne jacobson
Peter Jeffrey and Eder have exceeded my expectations in numerous occasions at UPS in San Rafael. They are friendly capable and professional.
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August 2025 by Jordan Mallin
ABSOLUTE TREMENDOUS SERVICE!!! I needed to return packages. I brought my laptop because I dropped my phone in the ocean and I'm operating without it. I didn't know which package went to which QR code and the employee, Manny, let me use his personal hotspot so I didn't have to go find public wifi or go home or spend extra, unnecessary time dealing with returns. I'm here often, and they're always so helpful and kind. I go here when I have to go to UPS (or wholefoods or fedex), even if it's out of my way. Thank you all.
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May 2025 by Christine Ramezzano
Friendly service and close to home!
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August 2024 by Ashton Cullinan
I had a great time, all my questions were answered, I was in and out in less than 5 minutes and the person who helped me made me feel completely assured that my package would have a fragile label put on it and my postcard would make it into the right bin.
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July 2024 by J. Florence
OMG Seriously never taking my business there again!! Do yourself a favor and find another UPS store to go to!! The manager (still can't believe she's in charge) is So Unprofessional and Rude!! The guy is so nice, helpful and friendly, he should be the manager!! The few times I've been there Jennifer I think her name is was unbearable to deal with. I can't believe UPS lets someone like her represent the brand. She Needs To Be Gone!!!
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July 2024 by Megan Thomas
Just had a delightful experience at this location. I have to attribute it to the gentleman I was helped by, Oliver. I barely needed to say anything, he knew what I needed almost before I said anything. He was incredibly speedy, informative, friendly and just truly made my day. He was able to juggle multiple customers at the same time without sacrificing the experience or quickness for anyone while amazingly simultaneously handling a number of “back of house” tasks.
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March 2024 by Rhonda Mueller
Unbelievable- Sunday arrived after calling first for notary services. This absolute out of control woman (Jennifer Baker) asked me” how many documents” on the phone were needed to be notarized-I replied two. We then headed to the store- walk in,!one other employee there and here comes the dreaded nightmare. She was SO UNBEARABLE, SO RUDE- I will be reporting this incident to her boss because she happens to be the manager. Truly the most disturbing experience ever-. I will be reporting her to the notary board as well- she deserves her license GONE. Unacceptable! The fact she is in any type of leadership role is unbelievable- I would never, ever want my children working beside this unprofessional individual. The poor boy working beside her and a witness to her unbelievable demeaning comments and behavior- I can only imagine the abuse she subjects him too- it is beyond concerning. Just horrendous! Do better UPS store… I will never step foot in that store again- please consider not supporting this location & if you dare steer clear of this so-called manager. You will be disappointed- guaranteed!
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February 2024 by Chris Castellanos
Great customer service! Highly recommend it for all of your shipping needs!
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December 2023 by Ethan Marsh
Your experience here likely depends on who's working at the time.And goodness did we get lucky Yennefer was working. We were stressed trying to return a large fragile item. We brought in our items in disarray, but Yennefer took care of everything and had us out in minutes, relieving all of our stress.This is what makes a returning customer. 5 stars for Yennefer!!
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November 2023 by Oleg Zenzin
Working hours aren't true! I came at 8:30 Thursday- closed. I've waited till 9:00am - still no one inside. I left at 9:30 - it was dead. These are Post services for you
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August 2023 by Gonzalo Azcona
I sent a FRAGILE package (glass) and they offered me to pay extra and insure my package, which I did. They glass arrived broken, I claimed the insurance and they denied complete coverage.What is the point to pay extra for insurance if they are not going to cover anything? They stoled my money. Mixtli Hernandez is the store manager and took months to get back to me, for NOTHING.
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August 2023 by Gonzalo A.
I sent a FRAGILE package (Glass inside) and they offered me to pay extra for insurance, I accepted and insured my package for $500 value. The glass arrived broken, so I claim the insurance. Mixtil is the store manager and took MONTHS to get back to me. Turn out they denied the insurance and did not pay me any money for the piece I insured and PAID for. What is the point of offering clients to pay for insurance if they will not cover anything? They stole my money.
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February 2023 by Joanne S.
I am updating my post from yesterday. It's true I had a terrible experience with a couple of young gals who worked there, but I got a very apologetic call from the owner, Tom. Super, professional and grateful that I brought the situation to his attention. All is good!!!
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January 2023 by Tina F.
The site states they do passport photos but they don't. It seemed that people often come in for photos due to the misinformation on the site.
