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July 2023 by Nicolas B.
Excellent customer service at the San-Rafael Civic Center USPS branch. Two USPS employees "Grace" and "Monique" have been particularly helpful and not to mention very patient, considering my bad habit of showing up at 4:59pm (they close @5). They'd have been completely in their right to not help me get my packages out, considering they're technically closed at 5, but they've patiently assisted me despite being at the tail end of their shift. Now let me be clear when I say that I do not encourage, condone or recommend anyone go there at or after 5pm expecting to be helped. That is definitely not advised.42+3'f='4'4 The last thing I need is for their patience to run out sooner than had it just been me that was late. They might start closing exactly at 5 and that would be very bad for me, because I am late very often, admittedly. At least I'm not in denial! Glass half full here, yes. Anyways even tho I'm not technically a USPS employee, I have certain tasks I help out with when I'm there. Like when I'm the last customer inside and someone else tries to come inside, I politeltly inform them that "the Novato branch is open till 6pm. Now F OFF!" Hehe, okay, I don't say that last part, but it would be hilarious to see peoples reactions. Now all my packages are always pre-paid since it's all stuff I've sold on ebay so most of the time I just need to drop them off at the counter, but I'm not gonna act like I haven't stumbled in holding multiple boxes with labels that still need to be attached and I don't have any tape... Doesn't seem too bad until you forget which label goes to which box. I just have to pull out my smartphone and consult with my eBay app, matching each printed label to its corresponding package even though at this point I know it's well after 5 pm... See, its at this moment you think to yourself, "Wow, their patience is just like what yelp thinks of this review; Pretty epic."That's also my que from yelp to "STFU". It means I've "typed too much and should probably go to sleep, it's 4am"...If I go to sleep now I might be able to get up early enough to make it to the post office before 5pm! THAT would be pretty epic.
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May 2023 by Ross Tyrrell
Good hard-working people, helpful, friendly and informative here, Always.
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May 2023 by Ross MARtIN Tyrrell
Good hard-working people, helpful, friendly and informative here, Always.
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March 2022 by Molli Wentworth
THANK YOU to all the wonderful women in this post office, seriously you are the reason I loved going to my PO Box everyday. Harriet went above and beyond just now, to mail my license to me since I moved and it was sent to the wrong address, the DMV has been a nightmare to deal with and Harriet solved my problems instantly. THANK YOU THANK YOU! This is the only post office you ever need to visit. A+, 5 stars and more.
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December 2021 by Eileen t (Eileen Dervisevic)
Always nice and helpful staff here (:
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June 2021 by Kira M.
Busy but organized!
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January 2021 by Victoria
Unsettling to see an employee working there today without a mask.
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June 2020 by Ms. B.
I want to give a shout out to this location and specifically Demetria and Gail. I just went through a difficult process of trying to get a refund due to my postal meter incorrectly posting 178 pieces of mail. Anyway I was told I needed the form 3533 and I went to my local post office in Larkspur and they had no idea what I was talking about and they sent me to Corte Madera who also had no idea what I was talking about so then I went to the main post office for Marin on Bellam and of course explained my situation in detail and all three of those post offices told me I had to get credit from the postal meter company that I worked with. This was entirely incorrect. I reconfirmed with my postal meter service company who sent me back to the US postal service. So I asked myself who's going to be the smartest post office in Marin? And then I thought maybe the Civic Center PO where they service mostly lawyers and official county employees. Sure enough, from my first question they had the answer. They knew exactly what to do and even when I had a little extra complication that was my fault they helped me solve it quickly efficiently and with excellent customer service. Kudos! Looks like I'll be going out of my way in the future to use this post office. I recommend you do too.
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January 2020 by Lynn Robinson
What a shabby state of the country that a post office doesn't open till 10am
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January 2020 by Cristian C.
First of y'all this is a good place the line is a line u can't Find a place that doesn't have a line. Secondly it's a good place just wait in line should be in and out not that complicated guys so everyone that sees it is bad please well then just go somewhere else for me it's fine it's perfect how it is not that many people go with the line isn't that terrible it's not like a two hour or wtv it's maybe 20 minutes of your life relax OK. And by the way don't judge people because you don't know what they've gone through so chill the f*** down. Just go in wait and ship it alright you picky motherfuckers I'm gonna go ship something today and it's gonna be fine.
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March 2019 by JTC Intl
Won't assist with electroniccly created labels...instead need to wait on the phone for an hour.
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June 2018 by Olivia Benesch
Very kind and helpful! Bryant was exceedingly patient with me even 4 minutes to closing.
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June 2018 by D E
Easy services; some parking in front.
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January 2017 by Pinky T.
This post office always has a big line!! There is a parking shortage. The attitude of one of the staff, an African American is very unwelcoming...no smile and all stare!!! My sis asked for a a stapler, which was just below the lady's nose. This woman looked at my sister from top to bottom and asked my sis to get in the long cue just for the stapler which would have taken two seconds to be passed on to my sis.Are u serious? We were not yet ready with our package and only needed the stapler!!! What attitude!!! Can someone please remind them that we pay tax which goes into their salaries?
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September 2016 by Gail M.
I have had my PO Box here for over one year, and use the service widows for other postal service needs like buying stamps, mailing packages, etc. The staff there are really nice. One just has to remember that this is a small branch post office not designed to accommodate large crowds. The one on Anderson is much larger. If you need holiday stamps, I suggest buying them online and well ahead of the rush!
