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April 2024 by Ben S.
Great selection, prompt and attentive sales support. Shout out to Mike, who was patient, and thorough. He connected me with a fantastic installer, "Serge" who knows his stuff. Great TV, great price, great customer service.
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April 2024 by Ryan D.
Rarely am I moved to leave a review, but Calvin Hersey's product knowledge and customer service was so exceptional, that I felt compelled to do so in this instance. I stopped by the store to price out some TV's I was considering, and Calvin walked me through a variety of makes and models, comparing and contrasting the differences, which was heads and shoulders above the service I received at Best Buy and Costco. As a store manager for Trader Joe's, I would promote Calvin to a management position ASAP - you can teach people product information, but you can't teach customer service. I ended up buying the Samsung S95C and couldn't be happier with the deal I got on it! Thanks again Calvin!!
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March 2024 by Norman G.
The floor service was very good, However a Sony was delivered instead of the Samsung I requested
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March 2024 by Vinny S.
I special ordered the Marantz Cinema 70s. I connected with Calvin (sales rep) over the phone and his service was outstanding. It was super bowl week and he was more than happy to help me out. Compared to retail store prices, he saved me $300!! Huge thanks Calvin, best customer service I've received in a long time.
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February 2024 by R S.
I purchased a Samsung S95C along with the HW-Q990C for a STELLAR price from Video Only, and Calvin and Mike were super helpful with getting me what I wanted. Calvin was super responsive with questions and both he and Mike answered any questions I had effectively. My friend had purchased a TV from Video Only in the past and had a great experience (and a good deal as well), so I decided to go with them as well instead of an online order or going with a major electronics store. I don't regret it at all and can recommend this store for quality electronics at a good price! Would definitely shop here again!
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January 2024 by Charles H. E.
I would like to recommend Video Only in San Rafael when you consider buying a TV. They are extremely competitive in pricing, plus they have added incentives, and service. Calvin Hersey is a delight to deal with when negotiating for a new TV. They beat all other competitors I had dealt with in the TV I wished to buy. Please give them as well as yourself a terrific opportunity when buying a TV.
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November 2023 by C C.
Super!!! Best service ever! Great value, knowledgeable sales people who REALLY Know their merchandise! No waiting! In my experience, the prices really beat the big box stores! I highly recommend the San Rafael Video Only store!!
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August 2023 by Mel R.
I had a problem turning off my LG TV which I purchased from Video Only about 6, 7 years ago so I called Tech Support at LG. I was on the phone with two different reps. for 3 hours and they were clueless about resolving my problem. They told me to call an LG repair service near me. Well LG repair companies only work on appliances not TV's, Duh! So I called Video Only and spoke to Calvin. He walked me through a fix in 4 minutes! What service, I was stunned that Calvin knew how to fix it, and he also seemed like a good guy. Bravo Calvin, Bravo Video Only Mel
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August 2023 by Simone K.
I recently purchased an OLED TV, and as someone who isn't tech-savvy, I was initially overwhelmed with the idea of setting it up. Enter Calvin: a wonderful, clean-cut young man who not only sold me the TV but also took the time to explain the setup in a way that was easy for me to understand. I am genuinely taken aback by the lengths he went to ensure I was comfortable and satisfied with my purchase. It's rare to find such dedicated and compassionate customer service these days. Kudos to Calvin for making this old lady's experience seamless and enjoyable! Highly recommend!
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August 2023 by Sharial G.
Just phoned VIDEO ONLY in San Rafael CA. Spoke to 'CALVIN'. Told him that I am looking for a point and shoot camera CALVIN explained that VIDEO ONLY just sold TVs (and at fabulous prices!!!!). He then proceeded, (without my asking) to google stores that sold cameras and gave me several leads. GEEZ! There is no way in heck I can give CALVIN 5-stars. The dude deserves an entire galaxy!!!!!!!
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June 2023 by Vespasian O.
Lying comes with the territory here. The salesman who served me was present, which is much better than Best buy, where service is hard to come by. But for key features that I was looking for, the salesman simply lied, to get the sale. While i ended up with an excellent TV, i did not get certain features that i was looking for.So buyer beware and do your own research, and do not trust anything said by the salesmen here.
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March 2023 by Ted S.
It's bold to set up your store across the street from Best Buy but if you are good you'll survive. This was a fabulous, low-key experience and I got my television for $300 less than the best price I've seen anywhere. Amazon, Best Buy.... Not even close. I also got a 5-year warranty for free that Best Buy charges for. Best of all I got white glove delivery, installation and recycling of the old big screen for $100 (well worth it just for the recycling... how DID you plan on getting rid of your old dead panel?).
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February 2023 by Steve H.
Best prices on high end TV's I have encountered anywhere including Amazon, Best Buy or anywhere online.
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January 2023 by Luciano Caruso
Anthony at Video Only is very friendly and helpful. When I need a new TV or home cinema setup I would check them out. Recommend.
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December 2022 by Z Ning
I found this smaller retail shop that focuses on video and audio only through my friend. I was impressed by their service and price. I would go back to support the business for my next purchase if the budget accommodates.
