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November 2023 by Lxs S.
Given all the issues retail places have with finding & retaining good help, I think this Rite Aid is decent. I had an appointment for a COVID booster on a Sunday afternoon. No wait! In fact I was a little early & was seen the moment I walked up to the window. Then I did some shopping. Shelves are well stocked, prices aren't bad & when I needed help finding something, someone right nearby was happy to assist. Checking out wasn't terrible. 2 lanes were open & I was first in line behind the 2 people being helped. By the way time I checked out, there was a line of 5 people waiting behind me. Also, easy to park here including very close handicapped spots if you need one.
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October 2023 by Clara B.
ZERO stars I hate this rite aid the staff is beyond terrible I asked to used the restroom and was told to get the key at the front desk then was told to go to aisle 6 and someone will come there when I saw a staff member I was ignored. Then today when I went to get my prescription they told me my insurance didn't cover it I called my doctor and they told me to have them call my doctor, I called rite aid back and they refused to take the number. I don't know why everyone at this location is so rude and hateful I hope they close down this store all together
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July 2023 by Michelle H.
When calling the pharmacy I encountered one of the rudest people I have ever met. I was asking for help with some questions I had and the person who answered the phone was no help at all and extremely rude.
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May 2023 by Janet G.
I have been using this pharmacy for at least 20-25 years. Normally everyone I deal with is polite and helpful. Yesterday while picking up a prescription I encountered the rudest and most difficult person I have ever encountered in any store ever. She refused to help with the trouble I had reading their new screens which are terrible. She insisted I read it myself even though I couldn't see it. She refused any help as to what it said or wanted me to do. She argued every comment I made. When finally exasperated I told her she was very difficult and she said "no you are the one who is difficult." She said go over and complain to the pharmacist. I know these are low paying jobs and believe me I do not set out to give workers a hard time. The pharmacist apologized. She was very kind. However based on what I experienced I am now looking into switching to another pharmacy. I do not need this much aggravation while spending my money. My husband has said I should switch to Costco when he has never had any issues.
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April 2023 by Camryn T.
I went to take my mom to the pharmacy and it was very unprofessional Talia was extremely rude as I'm speaking to her she is basically making me feel like I'm talking to a brick wall as I'm trying to help my mom get her prescription. She was wearing headphones as if she was not helping a customer and made me feel like what I needed wasn't a concern to her and she had a stuck up attitude like she knew her boss would not care!
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April 2023 by Rebekah W. B.
We switched to this pharmacy because their staff are conscientious and knowledgeable and offer far superior service than the nearby CVS
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February 2023 by Kimberly H.
Ivette at the pharmacy was efficient, professional and very friendly.Private parking lot.
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February 2023 by Anne R.
I'm giving them two stars because CVS is worse. Unfortunately, five times in a row I received a safety cap when non-safety cap is supposed to be in my profile. They apologize then do it again. Once I forgot to check before I left the pharmacy and after I got home I had to call someone to come over to open my medication bottle. This is a health and safety issue. Last Sunday I got a text saying my prescription was ready, and went to the pharmacy Monday to pick it up. There was a long line and the assistant was chatting with customers and doing people favors, so I left. It's a good thing I didn't waste more of my time because when I came back Tuesday morning my prescription was NOT ready!
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December 2022 by Assad S.
One cashier and having a hard time with clients they need more help in the pharmacy everybody's waiting in line and there's a new girl behind I need more help
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October 2022 by Emma D.
Please I am begging you do not use this pharmacy!!!! I came in a month after I picked up my first prescription and the woman working told me that I have never gotten a prescription here??? Luckily I had the prescription with me THAT WAS FILLED AT THAT LOCATION and then she was like oh yes you do have one here. This month they told me my prescription was out of stock. That's so extremely funny to me HOW DO YOU NOT HAVE IT AND NOT TELL ME WITH ENOUGH TIME TO FILL IT SOMEWHERE ELSE. Anyway if you love crying after going to the pharmacy this may actually be the place for you. RiteAid seems to have the opposite goal of most places, instead of making the customers life easier and better let's make picking up a prescription like pulling teeth out and then shoving them back in. Anyway kisses. (PS one star is way too good of a rating for this pharmacy but unfortunately you can't give zero stars)
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September 2022 by Remy B.
On Saturday 10/1/22 just before the closing of the pharmacy I purchased prescription medications for a friend. Don't know the person who worked in the pharmacy section . I am certain it was not the pharmacist. She did not listen to us. My friend was talking about Norco. The store clerk kept saying something about norcan. My friend needed Benadryl. The store Clerk kept saying that her prescription does not contain Benadryl. My friend needed Benadryl for another purpose. The clerk also seemed to rush us. We also needed Claritin which is kept locked. She was unwilling to unlock the cabinet so we can purchase the Claritin. This is poor customer service. I am glad that I go to a different Pharmacy for my prescription needs. Z
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September 2022 by Andrew S.
This location never seems to restock anything. The shelves are always pretty bare and they don't seem to do anything about it- pretty strange. Good location though
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June 2022 by Emily B.
The pharmacist here just accused me of being high on weed at 9am on a Monday, and threatened not to give me my prescription as a result. What in the world?! I had had a joint in my bag the day before, and I guess she smelled something when I pulled out my wallet to pay. I was so shocked and taken aback that I didn't know how to react in the moment. To presume I was inebriated was both extremely inaccurate and inappropriate, and I felt like I was being morally judged by someone who had zero context and didn't even take the time to ask about the situation before jumping to conclusions and telling me that she could deny me service. As far as I know cannabis is legal in California, so I am totally outraged that the pharmacist felt like she could withhold my doctor-prescribed medication (with no contraindications of cannabis use) because of it. There are so many choices about where to fill prescriptions that I refuse to give anyone my business that is going to act like I'm a criminal who doesn't deserve to be served, just because I used cannabis in the safety of a private home the day before coming in. I own a home in this neighborhood and would otherwise have been a lifelong customer, but Rite Aid pharmacy has now lost my business forever.
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May 2022 by Yesenia G.
If I could give this place zero stars I would. Absolutely horrendous customer service from their cashier Amparo and her associate. From prolonging a simple exchange that should have taken a min to instead taking 30min, snapping to me about what I was trying to do, and just awful attitude through out the entire transaction and making me feel d*** by also talking about my situation with other customers. When I asked for her name after asking for corporate's number she got extremely defensive and her attitude just shot up. I asked for her manager and it then became VERY clear why she behaves the way she does. Vj has zero care for the customer only repeating "Sorry.. Yes sorry that happened." with the most lazy, disengaged tone I've ever seen in a 'Manager'. It was very clear he was just waiting for me to leave and wasn't going to do anything about it. I asked him if he's received complaints before about Amparo and the other one whose name I didn't get and he said a simple yes. So he's received complaints and has yet to properly address the situation? He clearly holds his team to zero standards which allows them to behave this way! And the Pharmacist in the back is just as bad! I went to pick up my medication and there where people in front of me and behind me yet the pharmacist, a young Hispanic male, told me that I need to come at a considerate hour to be mindful to the other pharmacist's lunch. They need to plan accordingly to meet the needs of their customers but this is made worse as he only said it to me and not the lady behind me or in front of me. When I told him why doesn't he also tell what he told me to the lady behind me he stayed quite.
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April 2022 by Rob W.
Such a nightmare pharmacy. I got a COVID booster and the pharmacist, who had just received her license according to someone else working there, had zero respect for confidentiality. Sitting 20 feet away I could hear her interrogating customers "LAST 4 of your social!!!" "CONDITION!"" for the most private information possible. I found out that the woman in line has Lupus and I also now know the last four of her social. The Rite Aid in Corte Madera and Northgate have much more professional pharmacy operations. Only go here if you have to.