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January 2024 by Edward Chen
This place used to be OSH hardware and not its ACE hardware. It is a bigger ACE hardware I ever been to ( Been to 5-8 ACE hardware). I mean bigger meaning that it is more spacious and less crowded in terms of aisle space.
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January 2024 by Joanna F.
I have been in many Ace Hardware. This Alamo Ace Hardware has the best customer services. I am looking a small insert to fix the toilet paper holder. I was referred to Mike at Fasteners department. He spent time and found the correct part. The part is only 75cents but his kindness and patience worth thousand. I was able to fix it and felt very good that I did it. Also the store is very clean and big. I would highly recommend this store for the wide selection and excellent customer service.
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January 2024 by joe g
Great service. I pay a little more than HD but service is worth the extra cost. Ace also carries items that are found in homes in area making it easier for repairs than using universal parts from big box store
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December 2023 by JAY KUMAR
Has everything I need and staff very helpful. Refreshingly different from the big box hardware stores.
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December 2023 by Dawn C.
Always the best customer service! Super helpful and knowledgeable. Also love that they have an engraver for Yetis!
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November 2023 by Chad David
Used to work here when it was Orchard Supply Hardware. Great little hardware store. I like the nursery (I ran it when OSH was there.) Was a great learning experience...but the management was horrible.ACE seems to be doing quite well
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November 2023 by Greg Roderick
Friendly knowledgeable people around to assist with your needs. Something that nearby box stores have forgotten.
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August 2023 by Furkan Eris
Store manager doesn’t have any notion of how he should treat customers.We saw an online deal that showed a product as in stock. We went to the location and saw that the in store price had a 130 dollar knock-up. We requested a price match (seeing as the price is the one their own store gives…) the manager gave attitude tapping our phone saying look here and pointing to “only online” but the policy was ridiculous. We just ordered online and the same packet was “picked up”, i.e., we got the box and put it into our car.Upon getting the “pick-up” order, he came over giving a stoic face only saying sign here. Then asking if I paid for the 2 dollar candy I had with the other product. As if I was stealing candy. The guy makes you feel unwelcome and has zero notion of initiative.While his employees are perfectly great, even saying that they would match while finding the product for us, the manager needs some training.I am fine accepting that ACE can’t match a price or something but the guy needs to learn that saying something is just as important as how you say say it. That being said it would still be insane if ACE doesn’t allow in store price matching to their online store…
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August 2023 by Larry D.
ALAMO ACE HARDWARE (SAN RAMON, BLACKHAWK, ALAMO AND DUBLIN)- CHALLENGING RETURN POLICYAlthough I have been impressed with the expert assistance provided by staff of the local four Ace stores owned by a single franchisee, the owner's return policy for off-the-shelf items has proved to be too challenging for me. First, the return policy, as confirmed by the owner's written terms, is limited to a maximum of "30 DAYS from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging." Also, as confirmed by an Alamo Ace supervisor, if the new, unused item was purchased 30 days or more from the original purchase date or DEFECTIVE PRODUCTS purchased at any time, a customer must contact the manufacturer directly for a replacement or refund. I appreciate that any Ace owner's warranty, if any, is the prerogative of the franchisee; however, I plan to shop at retailers who will support the products that they sell.
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July 2023 by Gregg Atkins
Clean, neat and well stocked. Staff is friendly and helpful and easy to find. Since switching from home depot to Ace my trips have been faster and less stressful.
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July 2023 by Amanda R.
I stopped by Ace to see if they could help me replace a key for car. The dealership wanted me to wait two weeks to make an appointment so I was trying to see if I could find something much faster. I was so lucky that I walked into Ace! Ro helped me not only much faster than the dealership would've been but also cheaper. Ro was very friendly and walked me through each step in getting a replacement key. It was a quick appointment about 30 minutes to get a new key cut. I really appreciate their help I will definitely be back.
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July 2023 by Kamarin Morris
My favorite Ace!! Everyone is so friendly and genuinely helpful. I like to bring my dog in and they’re all so sweet with her. I never would have thought that grabbing a coffee and strolling through a hardware store would become a favorite activity of mine!
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June 2023 by connie beintema
I absolutely love ace in Alamo. Everyone there is so nice. I hit the nursery mostly. The flowers are fresh , beautiful and inexpensive. I get most of my plants there. If you need help, they are there for you. I highly recommend it. Go check it out. It's right off the freeway. Take Stone Valley Rd off 680, turn right to the light on Danville Blvd, turn left and it's right there on your right hand side. Have fun.
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May 2023 by S. D.
I love the SR Ace Hardware - it's become a favorite place for me. The store is just beautiful inside - airy, clean, neat, and well-stocked - but the best thing about it is that it is chocked full of genuinely nice staff. The whole store is such a wonderful addition to our town! Something really special about this Ace is their quality of customer service. Whenever I've walked in looking for something- tension rods, caulk, a fake owl to scare away the squirrels from my garden, even a duplicate key - there's always someone to smile, ask me what I'm looking for, and point me in the right direction. The people there will go out of their way to help you find exactly the right sizing and / or tool for the job. Wow- what an awesome time saver and such a great idea !So far, their staff has re-screened the window mesh (Thanks, Scott!), made duplicate keys, helped me locate just the right fake owl, and led me to figuring out the correct size for the tension rods I want installed inside some bathroom windows. I've purchased several plants and shrubs from the garden center, and someone is always kind enough to help me carry and load them into my car. I'll have to check out the kitchen center next!
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May 2023 by Jennifer Maloney
Beautiful hardware store. I love looking at all the gizmos,toolsetcv. Txb???The employees are awesome. One young man with crazy hair has been so helpful the few times I've been there. This visit I was wanting to check some suet in a box if it was the same as what's on shelf. He asked his manager about the box. She opened it and we could compare them. After we were finished he spoke to his manager and asked if he could do that (open a box to check product) she gave him clear instructions for future needs. The young man at the cash register was friendly, patient and informing me about the coupons and how they work ($5 off or % with $20. Spent and better % when use them more) The store is stocked with so many wonderful choices. Great for impulse shopping that I do. "oh wasn't looking for that but found it" got it. Prices are high on many items. But quality products.
