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December 2023 by Gina Wolley
The team at B&S Hacienda are top notch. Professional, friendly and caring. From the initial meeting, they were clear on the process. Alondra and Nestor were very responsive and worked diligently with a frustrating instance company to get the initial and supplemental estimates completed as quickly as possible. The repair work was done extremely well. I can’t tell that there was any damage done. Alondra kept me apprised throughout the two month process of initial estimate, parts orders, repair work, supplemental estimate and final repair. Work is guaranteed for as long as I own the car. I highly recommend them and would readily take my Tesla back to them if needed in the future.
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December 2023 by Matt Hsueh
Bryan was really really helpful and understanding during my repairs. He put in a lot of effort to make sure my car was back to 100% normal after someone had rear ended me. His communication during the whole process was excellent. He knew what had happened to me and how frustrated I was with the situation, but he really came in clutch with my repairs and now my car is running better than before.
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December 2023 by Jamie Chan
We were pleased with the outcome of our repairs. It took awhile to get our car back but we received updates on where things were at during the process and the car looked great after we picked it up.
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December 2023 by Mark Chen
Highly recommended! Alondra and all the team members here are very responsive, friendly, and willing to help. They truly understand the pain of not having a car, and they do everything they can to assist you while maintaining the highest standards. I've dropped off my car twice and had great experiences both times!
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December 2023 by Darrel Galletly
Tesla model 3 side door went very well and ahead of promise date. Service by Alondra was excellent. She stayed right on top of my repairs for me and worked with my insurance all the way through the process. Excellent experience. Would bring my Tesla here again in a NY minute.Services: Painting
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December 2023 by baljit sidhu
B & S Hacienda auto body San Ramon staff is very friendly and responsive. Also, staff acts very professionally and explain me all details. My car was fixed as per schedule and no surprises. I am totally satisfied with my car repair here.
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December 2023 by Jacqueline Medina
My car looks brand new!! I’m so happy with the job B&S did for me it was an excellent choice I made to take it there! The employees were awesome kept me posted on the way it was (repairs) going! If there were 10 stars they would have them!!
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November 2023 by Eikenberry Crew
Been a State Farm employee for over 25 years and pride myself in the customer service I provide that is why I was thrilled to hear from an insured today sharing what a wonderful experience she had with Alandra at B&S Auto Body. Alandra went above and beyond what is expected of her to be sure our insured was well taken care of. Thank you Alandra for providing the customer service everyone deserves.
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October 2023 by aravind ramachandran
The estimate was for fixing the passenger side rear view mirror and painting it (2013 Nissan Sentra). The paint required is only about .25 sq ft. I was given an estimate of 198$. That was fine. I was given an appointment for 20-Oct and when i went to the shop today, and they did the job. When I came out to the car to inspect, I was told that the estimate to paint is much higher and they cannot do it. I went in at 905 am and the car was ready at 957 am, as I was promised. But when I see the bill, it came out to be labur for 1.3 hours. Still i did not utter a word as i know in any car shop, talking is just going to increase your stress and blood pressure, which I avoided. Fairness in car shops is something I believe one cannot expect. Lesson learnt.
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October 2023 by Gina Sans
Easy to work with. Fixed my Tesla X after a minor accident. They even returned my enterprise rental car for me when service was finished. Highly recommend!Service: Body & Trim
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October 2023 by First Last
Was upfront about needing a quote that could offer a partial repair on the most significant damage on my vehicle since I had to go out of pocket, shop proceeds to write up a full estimate beyond what I asked. Staff initiating the estimate is rude, cops an attitude with me when asked about what can be done to cut down cost.Felt like staff thumbed their noses at me for even asking, if life ever catches you by surprise and you have to eat the cost don’t bother with these chumps.
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July 2023 by Luis R.
Jose activity kept me updated with my Tesla model 3 colisión fix and was very nice to work with.
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July 2023 by Ryan Mendoza
Nobody likes to shop around to find the right body shop or enjoys time away from their car. This is the second time I’ve chosen to go with B&S with my collision repairs. I can truthfully say, the staff treat you with respect and a sense of professionalism when it comes to their craft. On both occasions, I’ve been satisfied with the end result, cosmetically and mechanically. They conveniently work with enterprise down the street and I had a great experience with them as well, customer service, and giving me a fairly clean and well maintained vehicle and one that closely matched my own while it was in the shop.Service: Body & Trim
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July 2023 by Joyce Leveque
Polite service. They explained the process when dealing with an insurance company. Cautious about over promising but outside of extenuating circumstances, the work was completed on time or as expected. Very pleased that their schedule isn't months way in advance.This company was highly recommended by my local car club. Very pleased!
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July 2023 by Cecil Plummer
These guys always give your car back looking great! They are pretty good about keeping you up to date and being responsive.Services: Painting
