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May 2023 by Len Pritchett
Bob and everyone in his office is polite, professional, helpful, and responds quickly. As an example, we rented an RV several times during the pandemic and we needed to insure the rental. First, you have to get to the rental place before they give you the VIN of the rental RV and then call your agent from the RV rental place in order to have it added. If your agent is slow or unresponsive, you’re literally trapped at the RV rental place OR you buy daily insurance from the rental company. I asked the rental person why anyone would buy insurance from the RV rental place when they could simply call their agent. She said “you’re lucky you have a responsive agent. Most people just buy it because they don’t want to wait for their agent to respond.” I never waited and saved money. They emailed the policy to the RV rental place every single time within 2 minutes of my phone call. Another example of good service is that Bob also took the time to give a safety course to my 16 year old that helped us get a discount. Bob also called the corporate office to advocate for us on something. I have many more examples I could share. Doing business with Bob was like having a friend who wanted to help me and has staff who are the same. It sounds cheesy, but Bob Arnold is truly like a good neighbor and always there when you need him.
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May 2023 by Jessica A
Bob has been my agent for 18 years. I reach out periodically with questions and to make updates. The team is always helpful, prompt, and I feel like I am their only customer! I recently got in a car accident and was especially appreciative of the personal service and answers to my questions about my coverage and how the accident would impact my rates. The on-line claim process was also very straight forward and quick. Everything was arranged within a day.
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May 2023 by Karen Kent
Bob and his staff are very friendly and helpful
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June 2021 by Gil D
I have been a client of Bob Arnold and his team for several years. They are all very nice people to work with and always provides me with great customer service especially Matt Berto who usually answers the phone when I call and goes above and beyond to help me out. Much appreciated!
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April 2021 by Cathy Calderara
I've been a State Farm client for over 30 years. Bob is always quick to respond to my inquiries and any claims I've had have been handled expeditiously and to my satisfaction. I'm a long term client because I'm extremely happy with the service I receive from Bob and State Farm.
