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October 2023 by Peter L.
This bank is ridiculous. Teller messed up on a deposit and triggered my account closure.I would never bank with this bank ever again.You will get the run around and nobody takes ownership.If I could give negative stars I would.
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April 2023 by Renae B.
The teller that helped me was very nice. Other than that this branch sucks. Tried to cash my payroll check and the manager that approves check cashing is on vacation and the covering manager was no where to be found. Terrible customer service. They need better updated policies!
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February 2023 by Oscar G.
Very bad customer service.Went to get a loan and they gave me a very bad interest rate After 14 years with Citibank. I just got way more money with other bank with better interest rate and less years. The manager took advantage of my poor knowledge. But now is my time to play rating their awful business. Don't go to this branch, they will take advantage of you. I will close my accounts for sure. Bye bye Citibank.
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December 2022 by J H.
If you make an appointment to talk to an account executive, call them first on the morning of the appointment to make sure the person is there before going. Had appointment last week (day after Thanksgiving) and person was out sick. Teller that I talked to didn't even try to find out if she could have helped with my request. Rescheduled for this weekend and called ahead of time to find out person I rescheduled with is out sick this weekend. Seriously unprofessional. If the person is out unexpectedly the bank should at least try to contact the client to let them know not wait until they get there to find out. No such thing as customer service at all.
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October 2022 by Michael O.
I would find another bank! First off. I am a new customer deposited $20k. My first visit to the branch nearest to my house and the teller named Habibi was chatting with her coworker as I walked up. I always am happy to see coworkers having a good time but she made it seem like I was interrupting her conversation with her associate and it went down hill from there. She was extremely rude and condescending when I was conducting business with her. I then visited again the next day and got the same rude attitude with the other teller. For sure she was judging my by my looks. Little did she know I'm a very successful business man. No matter how nice I tried to be Habibi was rude and condescending throughout the transaction. I will be closing my account and will find a a bank that has associates that are trained to be more respectful of their clients. I suggest a member of management talks to Habibi about her poor attitude.
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September 2022 by Sean Z.
Extremely Rude bank teller (Hana habibi) she will do everything in her power to not complete your transaction and has done it to me so many times. She is rude and just a very unpleasant person. She has turned me away multiple times and I have to go to the Dublin branch to complete my transaction and they don't have any of the fake issues she try's to make up. I pretty sure her life is horrible and she just wants to try and make everyone's life the harder. So unprofessional, so rude! I will never go here again and I hope everyone else does the same. If I could give less stars I would. Banks are suppose to be about customer service not to make peoples life harder for false made up reason.
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July 2021 by Max J.
Worst customer service ever from any bank. They do not care about the customers. Very Rude bunch of people. Most of the Loan Processors and admin people are in Midwest and they are unbelievably rude. Lot of the Citibank branches are closing all over east bay area because people do not want to go to the bank and deal with this BS.
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July 2021 by Kris K.
An overpayment of $10,000 was made to the Citi Costco card. I contacted 855-378-6467 on 7/17 to request a return payment. I was told an electronic payment was not possible and a paper payment would arrive with 7-10 days. I called back on 7/22 and 7/24 for a status. I spoke with a manager, Jennifer, who then stated the request had to go through a Sr Approval process that took several days and was still waiting for approval. She stated she would expedite the request and asked for my bank routing number to get an electronic payment. I informed her that the previous representative said that was not possible. She stated she could make it happen and would call me back to give me the status. I provided my routing number but never received a call back. I called again on 7/27 and spoke with Alfredo. He stated that no action was taken. Mohammad was suppose to call according to their records but no call was made. Alfredo stated that the request needed to go through a Sr Level Approval again. No guarantee an electronic payment can be made and now suspicious that Citi wants to keep the funds and let it sit as an overpayment. Poor customer service. Misinformation at every step. Canceling my card and never using their services again. Not confident my bank routing number is secure with them since they cannot locate it.
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March 2021 by Sara D.
I don't even know where to start my review as I made one really big mistake of my life and decided to work with a mortgage broker from this branch (Kevin Dooroodian) who was incompetent, rude and unprofessional. He wasted a lot my time and finally he did not even care to call and provide details on my application. I got approval from another bank and moving forward with my purchase as I knew I had no problems getting approved. On top of that this branch completely ignored my phone calls and basically I got no responses from them. I will escalate this to the corporate office and make sure I get the response I deserve but CITI lost us as clients. My husband is a physician and I work in technology so in my opinion they lost really good clients.
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June 2020 by Martin F.
Stay away if you have a large account with them. I spent 45 minutes "updating my information" with an executive. Way tooooo much !!! Details that they have no need to know. NEVER again. How about Wells Fargo?
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April 2019 by Sebastian C.
Very bad customer service from najila she did not want to get out of her chair and print me a debit card it makes me very angry when the bank doesn't want to do their job
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February 2019 by Sankalan S.
The lines at this place are terrible no staff to accommodate. Only one window waited for over 45 minutes and I am still in line that has not moved. This branch needs some serious management changes.
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January 2019 by Justin W.
Every time I visited this branch, there's a waiting line for the counter. Needless to say the staff are not efficient and customer friendly. Use the ATM for all you needs if possible. However, the ATM broke down sometimes too. Bottom line, avoid this branch at all cost. In fact, this time the card reader at the counter also failed.
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June 2018 by Stephanie M.
I went to this Citibank location to set up a new checking account. They told me it would be a 2 1/2 hour wait. Seriously?! It doesn't sound like they want my business.
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January 2018 by Victor G.
Citibank was thought to be a place where parking was difficult. actually wasn't though yalla mediterranean, boudin, whole foods. see's candies also in this commercial strip. -problem is the narrowly stripped line. found one in short time. inside wait was actually longer. (long winded people at teller's windows). just dropped off my CC payment and split....
