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October 2023 by Kimberley O.
If I could leave a more negative number I would! I was trying to transfer my mother's account over into my name and they set me up with a person who was inexperienced and I couldn't understand him because he couldn't speak English well. He didn't explain what or why he was doing particular things. He was grabbing at my private paperwork without explanation that he needed to see the original documents before he could accept the copies. I figured that out for myself. If he had explained himself it would have been fine but he didn't so it made it an extremely difficult and confusing situation which had to be continued and finally finished and notarized at another following appointment. This was an account that had received international funds that I'm responsible for reimbursement so I was a bit concerned about it. But to have someone working as a teller that had very limited English skills made it incredibly difficult and stressful for me to get this transfer done. I was so frustrated and upset with this person I couldn't speak! I will never deal with this person again ever. Never ever!
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May 2023 by Stephen Simon
Terrible customer service. Completely incompetent staff and do not care about customers.
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July 2022 by Thelma M.
This was the most upsetting bank encounter I have ever experienced, I walked in and was greeted by a gentleman from one of the desk on the right he explained that there were no tellers and he would assist me, I told him I would like to cash a check I received from my job, he says ok just sign and ill walk you over to the "check verification" at the verse teller to speak with a live person video the teller told me to place my I D in the slot and insert the check she says I will place you on a brief hold while I verify funds now mind you the check was for a small amount for $100.00 dollars made out to me with the same exact name on my I D. The teller came back on and said I am still verifying the check can I place you on another hold I said yes, then by this time it has been at least 10 mins she comes back on ask where did I get the check from why am I just now cashing it why was it not from your employer payroll what was the check issued for and why was it not directly deposited to your account also told me we have had recent fraud from not your company but other companies such as dealerships and why do you want to cash it now also at this bank after all this time? I was so confused and wondering were they going to call the police me but I did nothing wrong I felt disseminated against because I am a black women coming in a new bank first visit asking to cash a check that was from a Comerica bank for such a small amount, I was also told by a manager who stepped in to help by another teller that I need to take the check back to the issuer and get a new one but before that she told him I will only cash the check if you sign it so he did then they proceeded to sign they verified again the video teller ask him to pick up the phone I was not able to listen by this time I called my office to speak with my payroll manager and she heard enough and ask to speak to the branch manager to verify who the check was issued and why was it a problem for myself to cash a check and why was I being held their for 30 minutes on the camera for a bonus check I received on my job. I feel very disseminated against by the color of my skin and walking into a bank in San Ramon. I have been on my job for seven years with the same company and I am also in customer service cashier I have never experienced this kind of racism or profiling a black women.
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June 2022 by Arcadio Fraticelli
THE WORST SERVICE EVER! I went in today to this branch for the first time because it was close to my job (normally I go to Hayward branch or San Leandro) . I recently received my state tax refund so instead of going to where I normally go and be late for work I figure I would go to this location. I went in and handed the young women my ID and Comerica card and asked if I could cash and deposit my California State Tax refund check I just got in the mail so I could pay some bills. Next thing she asked me “ so you signed up in San Leandro?”To me I thought this was funny but I figure it was just her making small talk etc.. I then explained to her that this is where I originally got my account when I used to work in this area about 8 years ago, Next thing she told me was I could not cash and deposit my check because I did not have the funds to cover the check, but she can just deposit it. Which confused me because I have never been told this ever. So I left upset but then returned to ask for the branch managers info because I felt I was being discriminated against Due to me never coming into this branch. Once I can back in I spoke to the manager Doug Crane and he tried to explain to me that the rep has a check list she has to go through for customers (Implying fraud prevention). Then Doug said he could help me cash and deposit This check. So I gave him my ID and Comerica card but he said he needed my social security to pull up my account. (Again to verify who I am because they thought I was committing fraud.) So I asked why did he need to pull up my account by my social security after I gave it to him because I’ve never been asked that before. I’ve been asked for my account number my card number never had to check it by my social. So I became upset because I felt again I was being discriminated because they thought my check was fraud. everything Doug was telling me was implying she did the right thing but she needs to be coached even though I’ve gone to other locations and have never been discriminated against or told I needed the funds in the account to match the check amount. Doug continued to tell me “do you want me to help you” and I continued to say yes but he continued to justify my experience of discrimination.Long story short I will never go back to this branch and honestly I might be closing my account and moving all my money to my other bank account. I have never felt so confused, disrespected in my life!
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March 2022 by Tiffany R.
I love this bank. The manager goes above and beyond and they treat you like family. Doug Crane is easy to work with and he handles a lot of equity lines for myself, my family and friends. I am a mortgage lender and I know how to identify good lending services when I see it. Highly recommend!
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September 2021 by R L.
Today I went to Comerica San Ramon as I needed to access my safe deposit box. I arrived to the bank and was met with a paper sign that said the bank was closed, no explanation. The signs directed you to call the Danville or Pleasanton Branches in case of emergency. I contacted the Danville branch and was told the manager would return my call ASAP and potentially meet me in San Ramon so I could access my box. I was told he would call after lunch which he did not so I tried again at 2pm and 5pm. My name, phone number and a recap of the situation was given to the bank employees I spoke with on all 3 occasions. No return call. I am shocked by a bank just closing without notifying their customers and by the lack of courtesy shown by the manager. I guess I will not get what I needed for tomorrow but am even more concerned for others who may need documents or say a passport soon, as it is not clear when the branch is reopening. I completely understand that unforeseen circumstances occur, especially during the pandemic. However, the lack of transparency and communication is beyond disappointing and frustrating. A few months ago, I went to the branch on a Saturday just to find another paper sign saying the branch was no longer open on Saturdays. Perhaps updating the website or emailing customers would have been a better means of notification. I let it pass, acknowledging the impact of Covid, but the overall impression I am now getting is that customers are not valued by management. The bank employees I spoke to on the phone at the Danville branch were kind and I do think they honestly conveyed my messages to the manager. Not sure why he chose to ignore my attempts to reach him.
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February 2021 by G L G.
This location really deserves no stars. On February 4, 2020 I walked into the San Ramon Branch and had a terrible experience with the Bank Branch manager, Doug Crane. I went in to withdraw from my rollover IRA and he was not able to find my rollover IRA account. I informed Doug that the Danville branch called and spoke with one of his employees and ensured Brandon that she was able to locate my account. Doug asked, "do you have a statement or account number, so I can pull it up?" I informed him "it's at home and I don't want to go back home just to get a statement, especially when I'm on my way to a viewing." I gave him names who I have been dealing with in the IRA department and even a phone number asking him to call to get a hold of them. He responded, "I'm not going to call anyone." I was appalled that he told me that, especially when Doug Crane is the Bank Manager. However, when I told him that I was told by the Danville Branch to go here because their systems were down, he called them immediately. He called the Danville branch but did not want to make an effort to call the IRA department to assist in locating my Rollover IRA. I went to the lobby and called myself and ended up leaving to attend a viewing. This was the worst experience, especially the treatment I received from the Branch Manager, Doug Crane, who was unprofessional and unwilling to assist me because it was an inconvenience to him (not making an effort to reach out to the IRA Department and telling me, "I'm not calling anyone."). Comerica Bank is based in Detroit, Michigan. I would not bank here because they are on the East Coast time zone, which will be an inconvenience when you need to resolve any issues with your accounts.
