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January 2024 by Paulo Panetta
The pharmacy owes making excuse. They don't have people and I don't like that. It makes people go somewhere else. That's service, and the manager is the cocky.
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November 2023 by Janice W.
They are always professional, courteous and ready to help when you need something. It's nice to go in a store and feel welcomed.
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October 2023 by Lawrence Y.
Very rude people here and especially in the cashier. My family has been a regular customer in this store for many years and I have filled out numerous survey and complaints but guess what, the same thing happens every time.
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October 2023 by John Kole
People move slow they don't care if the line gets long they let people cut in line and don't say anything. Very inefficient. Trust me go anywhere but here
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September 2023 by Karen B.
Convenient location, greeted upon entering McHenry location. Store was stocked and clean. Friendly employees answered my question and provided quick efficient checkout.
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August 2023 by emilie vargas
They like to hover over you when you’re scanning your items. ? Practically breathing down my neck.
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July 2023 by T N.
Today I went in to buy a gift card and a birthday card. Long story short the cashier named Denise was extremely rude to the guy in front of me and myself. She was angry the guy wanted to use the self check out then towards me she was fighting me about the validity of my credit card and license. It was pretty obnoxious and drawn out and she was accusing me of using my non existent husband's card when the names and faces matched. Just because she has nice in her name, doesn't mean is she nice.
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May 2023 by Naayl Kazmi
Had an incredible experience at this CVS tonight. We walked in at 9:59pm, one minute before closing and Gary helped us find exactly what we needed for my brother’s just-fractured finger. He was so kind and helpful, walking us through exactly what we would need and how to use it, and keeping the store open after closing for us. Thank you so much Gary!!!
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May 2023 by Deborah M.
This store's pharmacy staff are absolutely rude, unprofessional and do not have a clue what customer service is!! All their staff desperately need manner and customer service training. If I can give negative star, I would. These employees are dismissive, have absolutely no listening ability, blamed everything on CVS's poor computer systems and cannot speak properly. The most common response is = I DON'T KNOW, then they would hang up. There are plenty other pharmacies in the area provide much much better overall services. Stay clear away from this store if you want to avoid aggravation cause by their incompetent pharmacy staffs!!!
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May 2023 by umair suleri
Went to this store for a photo at 615 for a passport photo and the guy at front desk lies to me that photo hours end at 6; their own website says 10. Extremely bad customer service.
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April 2023 by Mayuki Hui
Horrible horrible people working at this pharmacy. They don’t speak proper English sometimes and are rude. They are there to collect paycheck rather than help people. The pharmacy manager is no help either. Wrong information, lack of ability to help and total lack of empathy and lack of customer service makes me want to give it 0 stars if I could. Please hire people that speak and understand English and are trained properly as to what customer service looks like. Train the people working at the pharmacy to understand this simple fact that sometimes they are dealing with sick people that are dealing with life and death situation and empathy and care is a human trait that they should possess working at a pharmacy.
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April 2023 by Jess C.
So, I came in today to get one item... An employee, Balqees, asks me if I want to sign up for CarePass, which I assumed was some free rewards thing. She tells me to put in my credit card, which I assumed was for the water I was purchasing. Then she rings me up for my water. I was very confused and looked at the email I received where I will now be charged $5/mo for something that I don't even quite know what it's for. I'm pretty sure it's illegal to sign someone up for a monthly membership when you don't tell them there are monthly fees. I'm sure I clicked some boxes that I didn't have a chance to read because I was literally holding my baby in a carrier while I was doing this all. I am only going back this week to report this person to the manager, but I absolutely will not return to this store after this.
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January 2023 by Eddy Guzman
Balqees gave me excellent service. The company is lucky to have a great employee!
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December 2022 by C Chang
Had an exceptional experience today at CVS. Debbie was most helpful in improving the print quality of our project. In general, the staff are very friendly and helpful, including the pharmacists whom we have seen over the years. A real plus to have a photo dept where prints can be made, as well as passport photos taken, especially since Costco and Rite Aid have discontinued these services (Fed Ex was out of print paper).
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September 2022 by Karin O.
Terrible service, rude employees. Sadly we've used this pharmacy and store for 20+ years and in the past few years it has gotten TERRIBLE for service and rude employees. No one is willing to help, their pharmacy is always under staffed and CRAZY SLOW but mostly the fact that they are SO RUDE is why I don't want to give CVS my business anymore. This store in general is a joke.
