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November 2023 by luke Milner
Went in with my girlfriend. Was looking at possibly a sofa or a sac. Got a hello and that was it. I had to ask from across the room what size it was they answered and that was it. I even tried to make it obvious we’re moving and need a sofa or a sac and even said “I don’t know if I want a sac or a sofa to my girlfriend what’s the difference between the two like why should we choose this one over that?” And “the speakers in the sofa are cool I wonder how they work” nobody offered to help . There were 2 workers we were the only ones there… after this they seemed annoyed that we were in there. Won’t be purchasing a Lovesac or encouraging any of my friends to even look at their products after this. They don’t care about the customer.
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November 2023 by Chelsea Layton
Mike and his team are great. They are super responsive and answered all of our questions. He went above and beyond before, during, and after our purchase. We appreciate it!
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November 2023 by vicki barnett
Best service and sales experience. I went into the store a couple of times before making my purchase and each time Mike worked with me, answered all my questions, went over all my options and went above and beyond. Mike was very detailed on receiving, unpacking, and putting together all the pieces. Thank you! Gracias! Mahalo!
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October 2023 by Jackie Konechne
Quality couches! Made to last, solid wood, iron locks, washable fabrics and so many configurations. Lifetime warranty!
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June 2023 by Laq Y.
Came in today and the employees snapped at me after I asked a question, and then said out of nowhere said "we don't get commission ...we're just here to help you." What? Then I had to think back and asses if I said something that triggered that comment in the 5 minutes I had been in the store. No I didn't. I spent most of my time trying to understand their strange non-customer service like behaviors. I lost interest in the sofas once they treated me like I was a burden. Another female employee appeared annoyed at my questions and turned her back mid sentence. Had to walk on eggshells. Weird looks, turning around and walking away before sentences are finished. Too emotionally draining for a light Sunday afternoon shopping no trip. Won't return.
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April 2023 by Michelle Robles
Michael made us love Lovesac! We initially went to the Walnut Creek location where we didn’t get much of a service but when we decided to give it another chance at the San Ramon location, we received such an amazing treatment by Michael. He answered all of our questions and made me take a picture of the “model” couch to help us assemble the pieces together. I’m so glad I listened to him because putting together the couch was so challenging! I honestly don’t think we would have purchased the couch if not for Michael’s expertise.
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April 2023 by Jose Solorio
Really great staff/ team. Great to actually test the products before hand. Would never just order one online. Hope I can finally watch an entire movie without back aches?
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April 2023 by Emily Martinez
Seriously disappointed in their customer service ! Was super happy to go and ask questions I really need a couch and I was super excited but the guy was so rude to me and judgmental. I’m a stay at home mom and don’t always have time to fix myself out especially in the middle of a move right now I’m looking for a new furniture. Honestly I’d rather cross the bay and find someone who has good customer service!!!!! Honestly looked at me and just assumed probably I couldn’t afford the couch so disgusted!Like I’ve said in my bio I’ve been in customer service for over 23 years I would never treat people the way he just treated me!!!
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March 2023 by Chelsea Peters
Mike and Linda are AMAZING and a great team. They weren't pushy at all and listened to what we wanted. Mike gave straightforward answers and helped us every step of the way with building our new Lovesac. We will definitely return to this store in the future to add on to our Lovesac. Thank you Mike and Linda!
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March 2023 by Todd Lafferty
TRULY enjoyed my experience with the staff at this location from start to finish. Mike was fantastic -- I visited 5-6 times over a four month period as I conceptualized what I wanted to do. He patiently walked me through all of it, was super helpful in putting together a bill of goods, evaluating different fabrics and making sure I was comfortable with what I was buying. Could not have asked for a more customer-centric buying process and he was fantastic implementing it from start to finish.As for the product itself -- INCREDIBLE. I had been searching for the right new couch for a year. This one is a no-brainer, especially because it's evergreen. If anything eventually wears out or gets damaged, you replace that small part, not the whole couch. Definitely recommend checking into what they have.Super happy with my purchase and the process from start to finish.
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March 2023 by Joe Decker
Mike & Ashley we're great. Very helpful and knowledgeable about the Sactional we wanted. They both went above and beyond to help our family get the couch of our dreams!
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March 2023 by Priya Devakumar
Mike and Linda made this such a happy and fun experience - friendly, genuine and helpful service, warm and inviting store and the comfiest couch ever - love this place and we are so excited to be part of the lovesac family! ♥️
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February 2023 by Todd L.
TRULY enjoyed my experience with the staff at this location from start to finish. Mike was fantastic -- I visited 5-6 times over a four month period as I conceptualized what I wanted to do. He patiently walked me through all of it, was super helpful in putting together a bill of goods, evaluating different fabrics and making sure I was comfortable with what I was buying. Could not have asked for a more customer-centric buying process and he was fantastic implementing it from start to finish.As for the product itself -- INCREDIBLE. I had been searching for the right new couch for a year. This one is a no-brainer, especially because it's evergreen. If anything eventually wears out or gets damaged, you replace that small part, not the whole couch. Definitely recommend checking into what they have.Super happy with my purchase and the process from start to finish.
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February 2023 by Renee' S.
I went in knowing we wanted to purchase a couch but wanted more clarity on the warranty and whatnot. I also wanted to compare the Costco bundle with the in store promotions. Tekari was absolutely amazing. She did a side by side price comparison for us to we knew what was the best option. She was very patient and managed us in addition to the other customers who were coming into the store. She helped is maximize all the discounts and wasn't pushy at all. We purchased from the store directly and I can't wait to receive our bundle!
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January 2023 by Paul Keck
Mike and Tekari were very helpful with my purchase of a large sactional. When we decided to make some configuration changes which required some pieces be exchanged, Tekari personally guided me through the process, arranging return labels and coordinated pick ups from my home and shipping of the appropriate pieces. I couldn’t be happier with the end result and superb customer service. Love my LoveSac!
