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November 2023 by Kamryn W.
Hated this grocery store before the remodel. I would rather starve than wait 30 minutes to check out at the grocery store like how it was before- luckily, that's fixed with over staffing registers. Stopped in recently out of survival as my mother in law was passionate to shop at Safeway and Safeway only. We were impressed with the remodel, and how fresh the produce was. The selection is impressive, and quality so far has been excellent. What I don't love is the layout. Call me old school, but I miss the days where grocery stores were just grocery stores. I don't want to grab my produce and then walk halfway across the store, passing aisles of housewares and knickknacks and towels with tacky sayings on them, just to get to the rest of the food to shop for my groceries. Canned goods are separated amongst 3 far apart aisles, which causes me to spend double the time in the store crossing back and forth just trying to figure out where the dang canned black beans are. The lines are fast now, and the service tends to be friendly, so that's nice.
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October 2023 by Rachel L.
Stay away from the deli. The crew has no idea what they are doing. They do not know the promotional items, does not care about quality and pushes off the customer away instead of fixing the mistake by saying "I'm too busy right now". There were 6 people too busy focusing on their own stations to avoid helping each other. We stood there wanting to fix our chicken order because this lady refused to come back. No one came by. She gave us all dark meat instead of half white and half dark. Her response would be, I gave you mixed" when I asked if she included white meat. I looked inside the bucket and there were no white meat pieces. She refused to acknowledge me after standing there for 5 minutes to fix the issue and so did everyone else. We had to walked away. What a shame you give away business due to a lack of training and validation from store leadership.
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October 2023 by Michael C.
This review is specifically about the time I rented a Rug Doctor from this Safeway. On Sunday, October 15 around 6 pm, I stopped by Safeway (2505 San Ramon Valley Blvd) and asked if they have a Rug Doctor available for rent. Two people helped me and when I asked that question, one of them asked the other if the Rug Doctors have been fixed, in which the other person answered 'yes' with a sense of skepticism. I thought little of it, rented it anyway, and went about my day.On 9:30 that same day, I started getting everything situated to get my area rug cleaned only to find out that the Rug Doctor is not working properly. The 'Brush Jam' light was on and the brush wasn't spinning at all. When I inspected it, there was a ton of hair (for previous renters) that caused it to malfunction. I clean it out and it still doesn't spin. From there, I decide to just pack it up and I'll return it when I get off from work the next day.Today (October 16) at 5:15 pm, I return the Rug Doctor to the store and ask for a refund. I was denied of that refund because I'm returning it almost 24 hours later. While that is true, it's 100% reasonable that I rent something on a Sunday night, work a full day (Monday) and come immediately after 5 pm when I get off work.I spoke with Angela, Front End Manager who was dismissive, unhelpful, and unwilling to reason with me. I asked for her managers contact information and she gives me the store number--continuing to be unhelpful.While I love shopping at this Safeway for groceries, I feel as if this incident is a good representation of the store and it's management if an incident like this doesn't get resolved. 1 star for now.
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August 2023 by Chris D.
My review is very specific for my situation. I was looking for low sugar pops all over and couldn't find. I went to more "healthy" supermarkets such as Trader's Joe's, Whole foods and couldn't find any low sugar pops. I was surprised that I actually find ones at Safeway. The Brand is Sunshine and the pops are without added sugar. Thank you Safeway for making my day!
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June 2023 by Anthony G.
Wait at deli with no line is always 5 to 10 minutes when not busy. Even if you call deli they will forward your call to meat department.
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June 2023 by J C.
What an awesome spot with great customer service. So lucky that a Safeway that seems to be everywhere stands out like this.
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May 2023 by James C.
Yea has anyone done anything about daysi? She clearly does not like brown people. Chatting it up with the white folks and her fellow Hispanics in Spanish for days while everyone's waiting. Brown guy in front of me, nothing. Nothing to me. White lady behind me, oh Hi blah blah blah. Hello?
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April 2023 by Bernadette Dubrovich Bray
While being a caterer. Sometimes you have to buy made food from somewhere else. I needed Sushi for a high end party in Danville San Ramon area. I looked around and found Koko at Safeway on Crow Canyon and San Ramon Vslley Blvd. his passion with his product can be found in his taste and freshness. He was an excellent help and half the price of sushi restaurants close by. I will definitely be back for more great sushi and excellent service
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February 2023 by Steve Delgado
love everything about this Safeway but who put money into rebranding this place? must have been someone without imagination or new ideas. this place is like walking into an old Alpha Beta or even how Lucky stores have looked for the past bazillion years. it really feels cheap and outdated. nice try, but keep trying. hope not a lot of money was spent on the remodel.
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November 2022 by Trina M.
I love how this Safeway is clean and organized. I can find all what I need in no time. I just moved to the area in March and I am thrilled to have a supermarket just down the street from me. I think my only gripe is that the workers are not very engaged and friendly. I can walk through the isles and no one will greet me with a good morning or can I help you find something. Oh I do like the hot bar some of the dishes were so good!
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October 2022 by Leo L.
A regular Safeway with a Quest diagnostic and a Starbucks. It is located at a very convenient location. I stop by once in awhile to grab a snack or some groceries. I also did my blood work and COVID shot at the location. So far, I have never encountered any negative experience.
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January 2022 by Stefan T.
As I arrive a police officer is writing a police report. Inside elderly women are seen clutching their purses like a football at the Superbowl. Somehow this Safeway has bad juju.A feng Shui master might need to come in here or be consulted - I don't know what makes things feel so uncomfortable. The layout is a bit different than other similar stores. Some remodeling and flooring is being redone.... but I don't think any of that is why people are so on edge. I did carefully inspect a new area that I'm guessing is some walk in fridge near the registers - maybe for flowers. Looks like they are putting tiles on top of linoleum with a little leveler sandwiched between. I don't think it is a good practice and is probably why existing and fairly new floor is peeling and cracking throughout the store. I came at 5pm - donuts looked to be all sold out - which isn't necessarily bad. Grabbed some other baked goods and odd items on my shopping list. I found everything quick enough even though I'm not that familiar with things here. Lines at regular registers were short as was self check out which I used. As I leave a ten year old Honda pulls out of a spot right where the police report was written. Its really loud and sounds terrible like a garbage disposal. I'm taking a guess somebody took the cat right in broad daylight. I think lighting or security needs special attention maybe even some other element that can't be easily quantified or identified. Again, I don't think the problem has to do with superficial paint or cosmetic floors - parking lot design or store layout might be the problem. Lighting or lack of plants or...
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February 2021 by Don Fair
Great pharmacist. Racheal is the best.
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February 2020 by Rhea Shenoy
Having been a regular, i notice that their beer stock (mostly IPA's) is at least 60 - 90 days old. I have had to return it twice already and upon my recent visit, most IPAs were date early Dec.
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February 2020 by Leo Shen
Having been a regular, i notice that their beer stock (mostly IPA's) is at least 60 - 90 days old. I have had to return it twice already and upon my recent visit, most IPAs were date early Dec. Unfortunately, Bevmo has had similar issues in the past and have altogether stopped shopping for beer at these two place. Whole Foods and Trader Joe's seem to be stocking periodically although limited in variety.