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January 2024 by Darren V.
JOHN IS THE BEST. Always friendly, respectful, funny, and great to talk to. After giving me an incredible single vineyard Napa recommendation last time, I decided to go with "John's Favorite" the Teeter-Totter once again from Napa and it was incredible. I couldn't be more pleased with this Total Wine. Paul also helped me get a great single barrel bourbon, he was also great. Elijah at checkout was friendly and polite as well. 5 stars
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December 2023 by Damon C.
The San Ramon stores rating slipped on this last visit. It feels like this once amazing shopping paradise has been sold. The first thing I encountered was the manager smoking out in front of the entrance so everyone gets to enjoy his cigarette smoke. Second, the store was messy and cluttered. Third I couldn't find Pendleton Wiskey on the shelf so I let the checker know and you would have thought I asked him for his kidney. No help at all. I did not by the Pendleton there. I probably won't go back. Sad, because the place was a beautiful shopping experience in the past.
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December 2023 by S P.
Went to the San Ramon location to purchase an expensive liquor for a gift and had a few questions about what liquor I should choose. I noticed the Floor staff were too busy scrolling on there smart phones instead of assisting customers. I saw many customers walking around and not finding help. I left and went to Costco. Corporate should have a policy of no cellphones while on the job. Seems the staff (except for cashiers) are getting paid to scroll on cellphones.
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December 2023 by nicholas g.
Ummmm.... I got locked in lol and was escorted out... at 9:50pm .... I'm confused. I thought they closed at 10pm. As an executive member that's spent $5k plus on drinks alone, I felt like I did something wrong. They didn't even open the door for like 3 ppl trying to get in before they're supposed to close. 12/2/2023 I'm a usual at Dublin's store, and I feel dumb even coming here. Sorry for everyone that's forced to use this location.
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November 2023 by I C.
I've been to this location a few times and folks there have been super friendly and helpful. The store has a great selection and their prices are very competitive so I don't need to shop around. Sometimes I just like to go and browse and see what piques my interest. No pressure from the folks there, which makes the shopping experience more enjoyable.
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October 2023 by Vince Golla
This is a great store with a fantastic and customer-friendly staff. Not the biggest Total, but well stocked and great varieties, particularly bourbon/American whiskey. Shout-out to RICK, who is very, very helpful and knowledgeable. Pretty darn good bet that this can be a one-stop shop for any event or party. Note to Total corporate - give these folks more square footage and they'd probably blow the doors off!
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September 2023 by Ian Chronister
Good wine selection and prices, especially for Spanish, Italian and French. Also a good tequila selection
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July 2023 by Mikhail Popovich
Great selection of wine and scotch. Good prices. Generally, great service and friendly folks.
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July 2023 by angeldad94
Really good customer service. Great selection of all things alcohol related.
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June 2023 by Bryan Rosa
The staff is incredibly UNFRIENDLY. Not just one visit, but multiple.Apart from that, they're selection is okay. But just okay. Especially compared to other Total Wines.
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May 2023 by Melanie B.
Went here to grab a bottle of tequila with my boyfriend. As we walked in we were greeted with an aggressive "MAY I HELP YOU??" And not in a helpful tone, more like a what are you doing here kind of tone? That threw us off.. not even a Hi or Welcome in! As we walk towards the tequila section, the man (assuming manager) follows us coincidentally and proceeds to pretend to scan random bottles in the isleHe then waited around for us still pretending to scan bottles. It made us feel really uncomfortable as we felt rushed to choose a bottle. After we got our Tequila, he coincidentally walks back up to the front after we walked away to the register. We knew what was up.. we were being discriminated. And they needed both our IDs to buy the alcohol even though my boyfriend was paying for it? That was weird. Me and my boyfriend are of minority race and it was a cold night so we both had our hoodies up but still.... I don't think we posed any threat? That just left a bad taste in our mouth. Do better!
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May 2023 by Tim Clancy
Super helpful staff. Crazy amounts of selection and great prices. Has a lot more upsides than bevmo.
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April 2023 by Claire Chao
The guy with the larger forehead/receding hairline (not trying to be mean just describing him) is the rudest person I've ever met. I just walked up to customer service with a big smile and said "Hi" and he goes "IDK WHO YOUR HERE FOR BUT IM NOT THE PERSON TO TALK TO" and I was so shocked like did you really just yell at me at 11am and all I said was hi? And I let him know I was confused because I was picking up a delivery but wasn't sure if I was the right place and he goes "WHO ARE YOU?!!! WHO ARE YOU?!!!" And I'm shocked like why are you yelling at me. Then he goes "WHO ARE YOU WITH" I don’t even get a word in and he directs me to the pickup online orders. You just opened, if your in a bad mood and can't hold it together go home. I've worked years in customer service and have never taken out a bad mood onto a customer. But the women who helped me at pickup, Dariela or something similar to that, she was a young Latina women was so kind, calmed me down and apologized for his behavior. She was the sweetest and deserves the world!
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March 2023 by Rebbeca C.
The guy with the larger forehead/receding hairline is the rudest person I've ever met. I just walked up to customer service with a big smile and said "Hi" and he goes "IDK WHO YOUR HERE FOR BUT IM NOT THE PERSON TO TALK TO" and I was so shocked like did you really just yell at me at 11am and all I said was hi? And I let him know I was confused because I was picking up a delivery but wasn't sure if I was the right place and he goes "WHO ARE YOU?!!! WHO ARE YOU?!!!" And I'm shocked like why are you yelling at me. Then he goes "WHO WRE YOU WITH" and directs me to the pickup online orders. You just opened, if your in a bad mood and can't hold it together go home. I've worked years in customer service and have never taken out a bad mood onto a customer. But the women who helped me at pickup, Dariela or something similar to that, she was a young Latina women was so kind, calmed me down and apologized for his behavior. She was the sweetest and deserves the world!
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March 2023 by Larry Schapker
A little smaller than my store closer to home, but they have what I was looking for! Great store.
