U-Haul Neighborhood Dealer offers truck rentals, trailers, cargo vans, and pick-up trucks for local or one-way moves. Customers appreciate the friendly management and the convenient location, with many noting that the trucks are typically clean and ready to go. Some reviews highlight a hassle-free pick-up and drop-off process, which adds to the overall positive experience. However, several customers express frustration with U-Haul's self check-in system, finding it difficult to navigate. Issues with app crashes during the check-in process led to significant delays, with one customer needing to contact customer service for assistance. Additionally, the personal identification requirements were seen as excessive and confusing. One customer shared an experience where their reference was contacted at an inconvenient hour, raising concerns about the practicality of the verification process. Despite these challenges with the self check-in system, the local dealer received praise for having the vehicles ready and maintaining a safe environment. Overall, while U-Haul Neighborhood Dealer provides reliable service and a good selection of vehicles, improvements to the self check-in system could enhance the customer experience further.
Aside from the office not open on Wednesdays I would have to say this is the best U-Haul rental place near my area.
March 2025
I just want to say you guys have really made a way for my move. It has been a blessing to have such a great team. The Dublin location was great ! And of course my Great town San Ramon with the self services after hours was amazing!!
October 2024
I use their service frequently. I used both options - remote and in-person picking up. No problems with both of them. Recommend
