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November 2023 by Rachel E.
The stores are immaculate - I love getting new inspiration for unique gifts, cooking meals, and fun decor. One of my favorite parts is that you can almost always get free delivery if you're a member of their rewards program, too. Can't wait to visit again for the winter holiday season!
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April 2023 by Kamelia G.
We had a wonderful experience today shopping for an espresso coffee machine. Kudos to Laura for helping us navigate through different options. She is very professional and knowledgeable. We were thrilled with the outstanding service, and care here. Thank you!
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February 2023 by Amy S.
William Sonoma, you really need to start paying attention to consistent issues with your locations. The staff here is atrociously rude. We saw three staff members as we browsed; one followed us while the other two gave us dirty looks. I get theft is becoming a bigger issue these days, but at least ask if I need help while you're following me and/or giving me dirty looks. I talked my husband out of buying a coffee maker because I didn't want one of those wretched women getting any sort of commission or props for a sale.
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February 2023 by Lorrie L.
We were quite disappointed with the customer service we received at this location. We ended up contacting corporate to get a resolution. We've shopped here since it first opened but probably won't be in the future.
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January 2023 by Greg Roderick
This store is not as big as other Williams-Sonoma stores, but they carry most of the items you're familiar with. The mall it's in can get busy with people and lots of cars so have patience when going there.
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January 2023 by Randy B.
It's a battle. Williams Sonoma vs Sur La Table. Very similar, and pricey. Williams Sonoma offers cooking classes, and sometimes, serves appetizers. Sur La Table, has a better name but no food. So, the victory goes to WS! They have everything I've ever needed or wanted, and then some. If cost is no matter, they have the most beautiful pots & pans, linens, knife sets, coffeemakers, juices, blenders, etc. I'm cost-conscious which is not the Williams Sonoma "thang". After all, I try to buy my spatulas, pans, and misc/odd items from TJ Maxx, Ross, or Marshalls. When they don't have it, I truck on over to WS. This is a great place to get gifts for someone, very classy indeed. Location specific: San Ramon, CA (in the City Center of Bishop Ranch) ================================ This is a smaller store, but has plenty of selection in the various categories...you can do some damage. The service is very helpful.
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December 2022 by Chad H.
Went here and got all new cookware during the covid "Wuhan crisis" as it was coming to an end. I take a drink with me where ever I go (it's important to know). So while browsing the store before our dinner reservation the wife and I are by ourselves on one side on the store, while talking to her I took down my face diaper and started to have several sips of my monster, OMG the lady almost died and became a mask Karen. Well, Karen fcked around and found out I'm not the one real quick. We left dinner, and my wife begged me to go back. Well, "Karen" had gone home for the day, and the manager helped us out (while I wasn't wearing a mask and didn't say a word) because of the manager we will return and it's the only reason this isn't negative 1 star. I will never forget how people treated others, including myself, over the stupid mask policies.
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December 2022 by Allie P.
I always enjoy walking into WS stores - usually there just to see what products they have in store vs. online and to check out things I've seen online in person as I do most of my shopping online from here in the past - especially during the height of the pandemic. I began liking this company when I was in middle school or high school and remember I had tried to apply for a job at the one in the Stoneridge Mall, but probably looked too young in h/s. Whenever I'm at Bishop Ranch City Center, I'm almost drawn into walking in here just for fun. There was a time when I went in with the intention to buy something (the Toddy filter papers), but they did not have it available - only online which was a bummer because I "needed" it that day, lol to continue to brew my New Orleans w/ Oat Milk coffee drinks I had been making myself at home. I enjoy browsing the appliances the most. Even though I have my own Breville Barista machine, I still like looking at the ones I don't own, lol. This is a good place to buy gifts for friends, family, or for yourself if you're in need of something. I almost bought a tin of coffee bark or toffee bark on my last visit, but I withheld... instead I grabbed a few Christmas gifts for my sister and my mom (though I would have shared the bark with everyone, I wasn't sure how the quality would be *I'm sure they're delish*). Cute Smeg hot water kettle, Salt & Spice Keepers, Kitchen Tools, Baking Supplies, Dinneware, Pizza Ovens, nice place to browse indeed. Its sometimes difficult to know who is the employee vs. customer here when there are more people around. Usually I browse around on my own unless I have a dire question - I usually try to track someone down. When I was standing near the register, there was a lady who noticed me waiting (wasn't sure where the line began) and did open up a second register to ring me out which I appreciated. I wasn't greeted on my most recent visit this past week, but I think I might have been when the store was empty... I can't remember.
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December 2022 by Greg
Return Policy at Williams Sonoma is difficult. Better have your original receipt in hand or good luck with an exchange or return, even for a branded product with obvious defects. For this reason, we have stopped shopping at all the Williams-Sonoma stores and affiliates. Too bad, since they have nice selection of well curated kitchen and cooking items. But are now off my list.
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December 2022 by Santosh Jayabalan
Great place for kitchen supplies
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July 2022 by Grant Fowler
i used to be a big fan of williams sonoma, but after today no more. went there and was appalled by the service. after being unable to get help on the sales floor for 15 minutes, i grab what i need and head to the checkout where i was unable to get service for another 5 minutes. i was looking to get a pasta maker. the only one i saw was an empty box on the sales floor so i asked the associate who was at checkout if i could buy it and they said yes so they scanned it and bagged it with a cutting board i had purchased. i got to my car and realized that there was nothing in the pasta maker box! i went back and let them know of the mix up and they said i had to just get a refund because there was no more in stock. just glad i checked before i got home. do better williams sonoma!
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July 2022 by Dominic John
Super helpful staff and great selection if you want high quality
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June 2022 by Gregg C.
Just wanted to acknowledge a company and store going above and beyond. Was searching for a certain coffee machine and could not find anywhere in the state. Called the online store who found one in Oregon - (Tigard) connected me with thot store - who on simply a name and phone number transferred the machine to the San Ramon location. ( the unit had to be paid for in store as the value was high - but they brought in called within 2 days that it had arrived and had me in and out of the store in about 15 minutes - ( would have been quicker but we were shopping while they set everything up. Everyone was so pleasant and helpful - I would recommend this company and especially those two stores to anyone.
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January 2022 by Preet K.
The store did not seem fully stocked during the holidays, as if they may be going out of business. I hope not. In previous years, there was a variety of Xmas items and decor. The website seemed sparse also.
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January 2022 by Joanna Ransier
One star for the beautiful store.The customer is awful! Today I went to try to exchange a gift. My mom purchased tea cups for us and I wanted to exchange them for coffee cups. I had the receipt. The items were still in the original box. They still selling the same items in store. They would not exchange them because it was over 30 days.On top of that Shelby the manager was rude and unprofessional.I agree with the previous reviewer. Nordstrom prices, Walmart customer service.
