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January 2024 by Abhijeet Rastogi
Dardan is great, he helped us out in getting a physical for my esim very promptly, he's the best.
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January 2024 by Camie L.
I will ALWAYS come to this location! I had the privilege of working with ANTHONY and DREW they were amazing, patient and informative. They helped me resolve several issues while maintaining a pleasant and personable demeanor. Please come here for any of your xfinity needs!
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December 2023 by Ann H.
The salespeople are fraudsters. I bought a Wifi system and am now receiving bills for Xfinity mobile service. Additionally, I was promised a free router if I needed it. When I returned to the store, I was told that the promotion was no longer valid, but I could purchase one for $100 cash only (a $20 discount). I've had to cancel my credit card, so they no longer have access to it. Do not go to this store!
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December 2023 by Rueben M.
Came 20 minutes before closing and they already locked the doors. Unprofessional. Go to a different store if you can.
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December 2023 by Jeff E.
I was sold a Black Friday $500 discount on a iPhone 15 Pro but undisclosed to me they added a second line. I've been back to this San Ramon location four times to get the discount and to remove the second line which I never authorized! Still no resolution so went to the Dublin Xfinity location and was advised that the San Ramon location is a franchise, their salespersons are not Xfinity employees and work on commission. The Dublin staff was most helpful and are working on a resolution and said they have received numerous complaints about the San Ramon location! Stay away from the San Ramon store! Please stay away and go to the authorized Xfinity company stores in Dublin or Concord and stay away from the San Ramon store, terrible customer service!
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December 2023 by Oscar G.
Scamity would be better than xfinity. DO NOT DO ANY BUSINESS AT THIS store location. It's a franchise, not a company store. They promote deals that are actually not authorized by Comcast. After visiting a company branch in Dublin or Concord, they corroborate about numerous people complaining about the San Ramon franchise location.
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December 2023 by Tiffany Rose
Zubair is the best! I was sitting with him for a while transferring the phone. He was professional and pleasant. I didn’t have to wait long. Nice kid! Well… he’s about 21 but to me he is a kid. Awesome customer service overall at this San Ramon store. Especially Zubair. Sergio helped me daughter and he was awesome too.
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December 2023 by Justin Collins
I made an appointment to pick up a self install kit if already signed up and paid for. When I got there they told me to sit and wait, I told them I had an appointment but that didn't seem to matter. This seems pretty typical of these storeyjere were 4 people in the back of the store, I don't know what they're doing. They couldn't even give me an estimate of when I'd get help.
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December 2023 by Victor Pinho
Yikes! This store’s management is a mess. They don’t assist customers if it’s too close to closing time, regardless of their posted closing times. Staff is rude and not responsive. My experiences with this store are always lackluster.
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December 2023 by Rosie M.
First of all, I'm so glad that this store is closer than the Concord store. For the two times that I visited the San Ramon store, I felt truly taken care of by the staff. Earlier this week, I had to come in to request new equipment. Anthony greeted me with a beaming smile. Unbeknownst to me, I arrived right before his lunch hour and he didn't know that I would have 5 million questions for him. I felt so bad when I knew that he missed his lunch to help me. However, I didn't feel rushed, and I felt like he went the extra mile to help me understand my options. Anthony was super informative and really cared about the questions that I asked. He is the epitome of an engaged employee who truly cares about customer service! He provided me with the new equipment and provided easy to follow instructions for setup. Today, I brought back the equipment, Anthony, Angel and Tony were busy helping another customer. I didn't have an appointment today, so I walked in and waited like 30 to 60 seconds- not long at all. I was pleasantly greeted by Darden. He was so super nice, helpful and informative. He , also, didn't seem to mind my questions to gain understanding. Can anyone say that they love working with their ISP? I can!! Anthony and Darden are the best!
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October 2023 by Shiva Guivi
The guys in the store are so sweet, so helpful and work dilligently to resolve all issues. They are patient and explain the process while giving options. They are not just trying to upsell you or treat you like a transaction. This store is the one to visit. Do NOT waste your time at the Dublin store.
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October 2023 by Andrey Rudinskiy
I moved to a new address and called the local rep to set up service. Was promised a call by the store. I received a text from the store manager saying ill get a call momentarily. I didnt get a call until the middle of the next day even though the text from the manager was at noon.When i finally did get a call from the associate i was finally set up on my service and was told that for my inconvenience i'd get free Peacock premium. So he lied to me to just get rid of me because everyone that has over 1g internet gets that same offer.Its not about the compensation, because i wouldve signed up with them anyways due to the monopoly xfinity holds on the east bay. Its about the lying just to do so. Dont believe anything the sales team has to tell you here.
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September 2023 by Taylor Jade
Drew was quick to help me with my wifi and even explained how their cell phone service worked. I will definitely be going back when the phone I want releases. Great customer service skills.
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August 2023 by Andrew Sudhir
Super helpful staff
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July 2023 by Navneet
Buyer beware: this is a scamster franchise store and not owned by Xfinity. They sold us an xfinity mobile plan promotion to team get us to move away from T-mobile. After all the effort of moving over, we learnt that xfinity will not honor the promised promotion. Shame! The associate incharge was apparently fired and no longer working at the store.
