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March 2024 by Official C.
Didn't catch her name but she worked 03/21/24 at 4:49pm amazing person she is we didnt have enough for litter but she gave us change so we could buy it ! GOD BLESS HER SOUL ! GIVE HER A RAISE !
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February 2024 by LA R
Just placed my first delivery order. Never arrived for my kitty with kidney failure. Im too sick with MS to drive. Tried to call and ask why the order wasn't processed and no one ever answered the phone. Sad. Still says the order is processing.Update.....Order cancelled in the middle of the night. No contact at all from the retailer. Tried three times to call yesterday, no one ever answered. Tried to call Salinas to see if they had Order info, they didn't answer their phone either. WOW.
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February 2024 by Jennifer Perez
2/16/24 @ 11am apptThe groomer - Liz (elder gal) is cocky & rude- worst customer service.I was inspecting my fur baby after his appt, being sure the services charged is correct & satisfactory to me.Liz/Groomer: “If you wanted perfection you should have taken him elsewhere”Me: (? irritated) “excuse me? I’m inspecting for quality. As a paid customer I am entitled too inspect my fur baby before I pay”I have been using their services for a long time & now not sure if I want to go back.I will be sure to inform my family & friends about the RUDE groomer - LIZ (elder looking gal).I am not satisfied with Pet Smart in Seaside Ca Customer Service from LIZ (rude).
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February 2024 by alex bops pizza shop
Never answers my calls
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January 2024 by Juanjo Herrera
It's a great place,great service
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January 2024 by Cody L.
Applaud the team work! They try their best and it shows. Every time I go in they try their best to greet everyone. I always see someone working on online orders throughout the store and they are trying to help each other as a team. If the line is long they support each other by opening a register if possible. They try to help you find something if they aren't too busy. They typically have everything in stock and if they don't they will tell you around what day it will come in. I have gone here for cats dogs and fish since 2022 and no matter the department I see the effort from the team. I hope they see this and know their effort is not for nothing. I know other reviews are upset about waiting long and for getting help but if they are short staffed then there's not much they can do. It's just like any other job when someone calls out or they are short staffed. Other people also complain about not being able to find their stuff but if they are writing a review then they can look up the item and see if it's available. I get it's one more step and that it might be easier to ask someone but how do you like being interrupted every 10 minutes to answer a question, only to not get your task done and get yelled at. Not saying that's what's happening but it can be frustrating. I haven't tried grooming or training here but I'm open to see what it's like. Hoping for a good experience looking at the overall picture of how they do.
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December 2023 by Wilfredo Montoya Sanchez
They cut my two dogs' hair, simply terrible, they did not follow the instructions I asked for and did what they wanted in their cut.
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November 2023 by Patricia Hastings
Very limited selection of harnesses and other dog accessories, all in the $25+ price range. The person who helped fit my large breed puppy was very nice but sold me a $30 harness that only fit him for about a month.
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October 2023 by Amanda Wagner
I noticed the price on cat treats have dropped a lot. It used to be cheaper to get them at the grocery store. I bought flea treatment collars for my dogs. Very pricey but still only a few dollars more than Walmart.
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October 2023 by Sonia
Excellent guests service. Always greeted as you walk in the store
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September 2023 by Pasha T
Would put 6 starts if I couldBeen looking for my dog’s favorite toy for quite a while.Jonathan said that they might have it and he will call back. Wasn’t expecting the call, 2 other petsmart stores said the same and never called me back.Not only did he called, Jonathan even call me 2 days later to let me know that he didn’t forgot about me! And a week later he actually found 8 and I bought all of them!
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September 2023 by Kate Zhychyna
Good store with nice employees. Special thanks to Jonathan for going above and beyond and finding our pup’s favorite toy which was discontinued and impossible to find else where. ??????
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September 2023 by Melissa C.
This is a review of Faith who was our trainer in puppy class. Faith is a great trainer and has so much knowledge about dogs! She is not only kind and knowledgeable but extremely helpful too! Thank you Faith! It was our pleasure to work with you!
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September 2023 by Marlo R.
Stephanie at Monterey Petsmart grooming salon is one of the best groomers' I have ever had. She has such detail in her work. Thank you Stephanie! Oliver thanks you too!
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August 2023 by Gabriel Reeves
Good prices on bird seed and great variety of cat food and treats. The wall of dead and near death fish is a horror show, do better