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March 2024 by A I
BEWARE!!! THEY SIPHON THE GAS OUT OF YOUR TANK!My nephew's car was involved in an accident and was towed to MetroPro Irvine location. Picked after a day and tried to siphon the gas out of the wrecked car (was filled at Costco 2 hours prior to the accident) and the tank was already siphoned empty. We were able to only siphon out maybe 4-5oz of gas. It was supposed to have at least 10-12 gallons of gas. Beware of these crooks. That should be illegal for them to do this. We paid over $700 for tow and 2 days of storage. IPD should do something about them.
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November 2023 by Craig Johnson
Illegal and predatory tow company. Scumbags
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March 2023 by Mason Cramer
Incompetent and unproffesionalService: Car towing
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November 2022 by Nicole T.
My car was towed from this company. But instead of them doing the work and moving my car to get towed the driver asked me to the car to the back of his truck. What! Excuse me he's the one getting paid to do this job. the other tow truck company i used to get my car to my place took my car all the way into my driveway no hesitation. Will never use these people. Lazy beyond words
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September 2022 by Faith S.
I'm not sure if the PD messed up or the tow service did but my boyfriends car got towed across from my apartment and it took us over a week to find it. Tow places are suppose to report every tow they do to the police station in the city of the towing, we called the PD the day of and they had no record of the towing. It took us calling 40+ tow yards and finally I called one and they had it.
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July 2022 by Erika Mclellan
The website says open 24 hours but after 5:00 they charge you $100 gate fee just has one open the gate to retrieve your vehicle and or property they had told me there was a police hold on getting the vehicle out but I can retrieve my belongings as long as I have a valid ID in the registration of the vehicle so I come back the next day with both and that telling me that now I can not access my property cuz the police hold is also on my property in the end and employee talking to another employee they were all on different understandings if there's a police hold on the vehicle or the vehicle and my property I have to go through hell and back just to get the strained out to get my belongings they are not organized cuz they cannot figure out what please hold is on and they're all in disagreement for either the vehicle or for its on both
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May 2022 by Zane W.
Dispatch is incredibly difficult to work with and talk to and is garbage. Tanya has a serious attitude for someone working dispatch in a tow yard. On site staff was nice, but phone number is trash.
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February 2022 by Caitlyn Goodman
It was so difficult to get my car out and all of the employees (except an older gentleman towards the end) were not helpful, rude, and acted like they didn't have the time of day to answer my questions. They just seemed like they wanted to hold my car for longer so that they could charge me more. Nearly $500 for 2 days. Ridiculous.
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December 2021 by R S.
Total scam... we were rear-ended and had to move our car 3 miles, and the driver charged us $260!!! I asked around about avg. fee for towing, and most people said 150-ish. Took full advantage of our situation... These people are awful.
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September 2021 by Russell Culross
Not a big fan of the blind bid auction. Makes it really difficult. And makes you bid higher than you normally would due to the fact that you don't want to be outbid. So you wind up paying more for a car that you would have paid less for in a regular auction. That's in my humble opinion. Good luck God bless
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August 2021 by Miriam G.
I was in a car accident and the police offered to call the tow truck say yes to it the company that supposed to be picking up my car was BND Tony Inc. but this other company took over and took my car without even telling me that they took it I wasn't aware until a couple days later and now I'm having to go and sign paperwork and release my car to my insurance it's just being really overwhelming and like I have read and all the other reviews I really think this is an ethical company and really bad customer service.
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August 2021 by Loyalty Is Royalty
They took my wife’s kar for no reason at all n has to pay 315 just to take it out
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July 2021 by Steve Perez
Friendly people they are helpful and gave us little tow truck cars to play with kids
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December 2020 by Ronnie B.
I had my bike impounded by Costa Mesa police department and it was towed and sent here. The tow driver who picked up the bike took good care of my bike and when I came in to get my bike I didn't have 100% of the papers I needed but they still worked with me and got me back my motorcycle. One of their tow guys towed my bike back late at night on a last minute request and helped me jump my bike and was most respectful to me! Will definitely use these guys for my future tow needs
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October 2020 by david swensson
Receptionist is rude. Place is run down and the charges are ridiculously high. Also double charged a gate fee for looking for registration in vehicle. Luckily like many towing companies it doesn't matter what the person being fleeced thinks of the "services". The actual yard attendant was nice though which is funny cause I would guess the company likely pays poorly despite charging highly.
