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September 2022 by Rika C.
Had a great experienced being certified in CPR+AED for adults, children, and infants! Be sure to come a little bit earlier if you get confused like me, as the main entrance is on the side of the building and is locked. There were about 10 of us in the class and everything was easy to follow, equipment provided was high quality, and the class went smoothly. I'll definitely be coming back to the Red Cross when I need to be re-certified from now on!
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July 2022 by Manu Alveyra
Very pleasant visit, didn't have to wait long. It was my first time donating blood, Jason did an awesome job making it a painless experience, he had a great attitude as well
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June 2022 by Mason M.
If you're taking an online/in-person training class hopefully this review saves you a full morning of wasted working hours and gas. I took a hybrid online/in-person CPR & 1st Aid course. I completed the online portion the night before. The next morning I showed up to the physical class portion (9am-10:30am) and was told I by the instructor to show proof of online completion because he doesn't have access. I showed him on my laptop all of the online course modules at 100% completion. He said those are just the modules and I should have gotten an online course completion email so finish up and come back to the next class at 11am. I drive to work and see there is nothing left to complete on my online training, then verify both through online chat and by calling the Red Cross that all I need to do is show up to class, my online portion was already complete and they don't send online completion emails anymore. I am also told to take a specific screenshot of a particular page that says 100% for the online portion. I drive back for the "11am class" and show the instructor the screenshot (he doesn't even mention an email) and he says "okay you can show up to the next class at, (pause while he looks it up on his phone) "noon". !!What a waste of my company's money, my gas, and working hours! The class was fine, but the lack of organization or letting people know what to show was not. Other details include:Arriving to a locked door to only be opened by other people confused and trying to figure out where the class is but were already let in somehow. Being told initially from the booking instructions the online portion is a quick 30 minutes (give yourself 1-1/2 hours at least to actually learn it).
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April 2022 by Jenni M.
My first ever platelet donation did not go very well at all.Sure, I can chalk part of it up to poor planning on my part, however, never before have I ever been taken to an actual donation chair almost an hour AFTER my checkin time!!! It was my understanding that one of the machines was malfunctioning, but aside from that - they took another patient in before me who arrived well after I walked in for my scheduled appointment. That was a definite red flag moment.Herschel was my main nurse. She was great at first, but she's only one nurse whereas there were at least 4 others who did not seem to have quite the work ethic that she did. After I stated that I needed to end my donation early, she and the another nurse became completely indifferent. It was mind-boggling. I have never experienced quite that level of a lack of communication and carelessness from a health care facility. The only follow-up that I received was the other nurse handing me the usual discharge piece of paper with my donation identification number (DIN) on it. Not a single word was said. The volunteers were nice and seemed concerned, but they weren't the ones taking care of my donation. I hope there is enough for someone to use it.I chose Santa Ana even though it was a bit of a trek from my hometown of Downey because it was the only appointment available in the area in the morning for this two-hour long donation. Shoulda read the Yelp reviews beforehand. Lol. Lesson learned. Also, whoever left me a voicemail from an area code 614 phone number did not even state that they were with the American Red Cross. This person mentioned, though, that they were "calling on a recorded line." They've never stated that before. Strange. Unprofessional to not state who you're calling on behalf too.
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March 2022 by Take Flight
This place was great. I was greeted courteously walking in by a woman (I did not get her name). Ron and Christina helped me throughout the donation process.
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March 2022 by Michael D.
Like most people I want to help others by giving blood. But showed up for my appointment and waited 45 minutes only to be told it would be another 30 minutes. So why make appointments if you run over an hour late. People have other commitments like kids to pick up etc... Second time in a row American Red Cross has messed up my appointment. Staff member was friendly and polite but I won't return to this location. Hopefully they get better organized going forward.
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November 2021 by Kevin Lite
The staff are great, the location easy to access, and if you stay long enough snacks & drinks.
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October 2021 by Yen B.
I have been here twice. The staffs are nice and friendly however they need more practice how to inject the needle. I have done multiple blood withdrawals and there were no signs of skin allergic reaction. The first time, the nurse chose my right hand, as he felt the vein. He injected but no blood came out, he slightly withdrew the needle, then he took about 4 minutes to have finally came out. I had no bruise but a rash. It was red and very itchy. No touching or any itchy cream, not even lotion. I got better, and it is little scar. I booked second appointment. This time, the nurse chose left hand as she said she did not to put pressure that scar. When she injected the needle, she could not find it. She removed, inserted, swirl the needle around to find my vein. As you know, the needle is huge and so painful when she did that. She took at least more than 10 minutes playing with the needle under my skin. Then, she called her supervisor to help her as she took it too long and I told her that I am hurt. Her supervisor came and made blood come out. My hand showed bruised the next day, and it developed itchiness and many tiny red pumps on my entire arm. After 2 months, the pumps went away but the needle spot has a big rash for a week, disappeared and reappeared. I have no problems with the service as everyone is nice and attentive that they answered any questions. My concern is the nurses should be constantly tested and practice more on their needle skills. I like to donate blood which I will continue to do it. For the third time, I pick different location in Fountain Valley, I hope they can determine the blood vein at the first shot.
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October 2021 by Jim Onaga
There's a number of regular donors and I give a lot of credit to Peter there. I've been there at least a dozen times and he has been there working hard every time except once... Because he was donating himself.
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October 2021 by Dave P.
I've been going here for platelet donations for years and the staff has always been top notch with their care with each donor. Always accommodating and looking to make you as comfortable as possible. At the desk, Peter will get your appoints set up and get you checked in. The nurses are all friendly and provide the best of care. Can't say enough positive things about them all.
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September 2021 by Vanessa W.
What a POS site! I've been donating for years and never been so disrespected. Made an appointment and showed up early. I didn't get pulled into the office until 40 minutes past my time. Their nurses are rude and have terrible communication skills. Said they had trouble pulling up a form.. doesnt even make sense. All of my info is online and I completed the rapidpass.
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April 2021 by Andrew Owens
People here were insightful and the wait was quick. They made check in process courteous and were friendly. While giving platelets they let you pick out a movie from a nice selection including a recent selection!
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January 2021 by Jeremy Searle
Absolutely a top notch place to donate blood. Heres what they offer:Blood DonationsPlasma DonationsDouble Red donationsPlatelets DonationsIf you arnt into donating blood, here are some other incentives:Oreo mini candiesCheez-itsMini chips ahoyTrail mixFruit GummiesOrange/apple juice boxesWaterCarbonated fruit drinksOther drinks.Seriously though, please donate blood, it really does save lives.
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January 2021 by Dave Martin
All you can eat and drink snacks, self service. Distance limits thier capacity for donors so book early and often (just like voting in Chicago ?).
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January 2021 by Elvi Silva
Nice people, friendly. Made me feel comfortable
