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March 2024 by Daniel Griffith
Very poor experience with the assistant branch manager, nothing but condensing and belittling for no apparent reason when I waited in line just to ask a few questions.They also have AI responding to messages that are less than 4/5 stars
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March 2024 by Laura Jean Berger
My husband and I had a very simple transaction to complete. After waiting in an absurdly long line, the teller claimed the transaction was impossible for her to do and directed us to another individual in the branch. Seeing as numerous people were waiting to speak to that individual, we left and chose another location for B of A with Saturday hours: on Culver. We were properly greeted, waited in a short line, and the teller easily completed the transaction without issue. Perhaps if I had greeted the teller in Santa Ana in a different language, things would not have been a problem for her.
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February 2024 by Juan Hernandez
The schedules are not correct, be serious man
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February 2024 by Alexander Delgado
My name is Alexander Delgado and I am rating the bank 3 star. There is a food truck at the side of my Financial Center. Thank you everybody.Also I forgot to tell you guys that 3 stars is for good.
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December 2023 by Greg A.
Went there had a busy day. Had a large check to deposit. 5:00 on the button. Said I just need to make a deposit security guard wouldn't go get a manager or let me in. Guess its time to bank elsewhere. He totally had the ability to help me out. Instead treated me like a scofflaw. I was polite and courteous, but totally disappointed.employees walking out couldn't be bothered. Said put it in the ATM.
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December 2023 by Vercetti L.
Abraham Vasquez is an awesome dude. He is quick to help you and wants to get things done right away. I love that. Definitely ask for Abraham when you visit this branch!
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October 2023 by Kaveh N.
I had a very great experience with Abraham Vazquez with setting up my business bank account. Highly recommend this gentlemen to assist.
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September 2023 by Elizabeth Sanchez
Anell was amazing. I had to send a last minute wire transfer for an important transaction and she squeezed me in between appointments. Took the time to analyze my account and offer solutions to other issues I was having after completing it. Everyone at this branch was friendly and knowledgeable. I will definitely be coming here going forward with any of my banking needs.
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August 2023 by Bella Persephone
Long lines not the best customer service. I’ve visited this location a few times this past week and one of the drive thru tellers has been down. Frustrating experience I don’t ever look forward to coming when I have to.
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July 2023 by Hiromi H
Was here to make a deposit. Easily a dozen people in line on a Saturday with three tellers working. I noticed there was a business line so I got in it. As soon as the teller finished with the guy in front of me she shut down so there were only two tellers working. She never made eye contact with me, acknowledged me in any way, or told me that anyone else would help me.
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June 2023 by Jonathan J.
Man, Bank of America needs to get their act together, every. single. Location. They staff one teller, is this bank ok? Time to find another bank, what a joke.
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May 2023 by Melissa Alvarado
This bank needs to update their hours of operation. On Saturdays it does not stay open till 4pm. Drove all the way to the location for it to be closed.
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April 2023 by K L
Horrible service at this location. I called a million times just to ask if they had a safe box size available - no answer. I went in and the teller said their phone does ring? She took my name down for a call back and it took over 2 weeks for me to get a call back just to be able to ask if they had a box size available
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March 2023 by Jose M.
Lack of care. Came in for help on loan options and they told me to call customer care since they only had one banker available.
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March 2023 by Frank Tibackx
The bank sends you an email that your foreign currency order is ready for pick up. You drive - lose time and gas - stand in line forever - only to be told the foreign currency order is not there. Zero information- zero customer service. Time to move most of my financials to Capital One.
