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December 2023 by Jenn DuBose
Brenda, the GM, and front desk staff provided exceptional service from check in to check out! Convenient location to park our business truck, clean rooms, and very pet friendly! Thank you!!!
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December 2023 by Joshua Furman
DONT WASTE YOUR MONEY STAYING HERE. One of the most odd places I’ve ever stayed... The hotel literally called the cops on me for smoking a cigarette in my car… and tried to claim the ash on the ground was littering. Mind you the car was off, I wasn’t playing any music or anything like that. I took the opportunity to enjoy the peace and quiet to work on my homework every time I came out to the car to smoke. Completely minded my own business, while I watched the employees come out and smoke. After paying nearly $1,000 for just over a week. The place smells like smoke, among other disgusting stenches inside. It’s very dirty pretty much everywhere (they claim to only clean the hotel once every week, but that has yet to be seen). The same trash all over the parking lot that was there the first night I arrived was still there a week later. Just about everything is obsolete or broken. If you value your privacy or expect to be treated with respect, don’t stay here. These people are hypocritical weirdos that do not value their customers whatsoever. This was the first and last time staying at any Sonesta.Rooms: Trashy and stink.Nearby activities: Again, not much at all nearby. You have to drive to get to places.Safety: I noticed several safety hazards within the first 10 minutes of arriving.Walkability: There is nothing really within walking distance.Food & drinks: Food delivery app. Nothing available or provided by the hotel itself.Noteworthy details: They do not value their customers whatsoever.
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December 2023 by Rob Kromberg
Excellent price considering the location. i stay here 2 nights every week on business in Irvine and it's always great. Clean rooms, friendly staff and close to my office. I stayed at the Marriot down the street for years where i paid more than double and i've stayed at other hotels very close by that were higher priced and disgusting. Thank you Sonesta.
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November 2023 by Joshua F.
HORRIBLE HORRIBLE PLACE. DO NOT STAY HERE. Most of the pictures aren't even from this property. It stinks like smoke, among other disgusting stenches. Super super dirty, and this is a huge understatement. The "gym" (if you can call it that) sucks.. and shares a very small room with the old and dusty paid laundry machines. Everything is either outdated, obsolete, broken, or missing. The employees are extremely rude and disrespectful. This place does not value their customers whatsoever. I honestly believe that they don't have any values at all. The white girl employee is the only one that wasn't absolutely terrible. Apparently they call the police on their well-paying customers for things such as: sitting in your own car, doing your paperwork/homework, smoking a cigarette, and minding your own business. Even the local police apologized for this place making false calls, wasting taxpayers money, Meanwhile their employees walk the parking lot back and forth yelling on their phone smoking cigarette after cigarette. This place is by far the worst ever and it should be shut down for all the illegal and immoral things they do. DO NOT WASTE YOUR MONEY ON THIS PLACE. YOU WILL REGRET IT VERY QUICKLY. If only I could give it 0 stars... that would be much more appropriate.
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November 2023 by Sharmain S
Honestly it’s great and I love staying here, it’s my second time now. Cleaning crew do a great job and it feels safe, no one loitering around carpark or corridors. It’s quiet and private. Room is super clean, no mysterious stains on anything, towels pristine and bed fluffy. Complaints if any would be the shower, it’s a little wonky but no big deal.
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November 2023 by Shannon Jil Brooks (Shanbone)
Even though I've stayed here before, I was unceremoniously turned away, told my secured credit card from an FDIC insured bank was "not accepted" there. Funny because I stayed at that exact location using the same card and had a wonderful experience. The woman at the front was also eating as she turned me away, canceling my reservation and acting as if it was not rude or inconvenient. So disappointed, I am soured on the entire brand now.
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October 2023 by James Koval (jakl)
Kinda jank.ProsNice clean bedsLots of power outletsDecently quietConsA roach looking bug fell off the ceiling onto my hand while checking in. The hallway carpets are nasty - smell like boiled athlete foot, and I have a weak nose. The bath tub drain plug apparatus is broken beyond repair. The AC is kinda weak and doesn't maintain a steady temperature during the day.
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October 2023 by Michael Eiland
This is based off the front desk. I tried to check in and booked the wrong date. My problem. So I tried to book for the night when I already paid the wrong day. When I gave the lady my card she said they don’t accept cash app cards I assured her it was not. It’s a company credit card. She put it in her system, from her expression it went through.She stated she still has to check with her gm and made up a name on my card saying it was a “go” app card, which is false. She mumbled prepaid card under her breath. Which I stated to her again it’s not. I guess it was under the circumstances of how the guest appearance. Disappointed
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September 2023 by Samantha Watts
This place shows false advertisement on their site. When I recently stayed there there was a live roach on the toilet in the bathroom. Cobwebs in the corners of the walls and on the curtains. The chair was dusty. Etc…Also when you try to contact them it states that they respond within 48 hours but they never respond. I have sent in a submission twice and nothing. Their customer service needs some work. I had my 5 month old son with me as well. Not very clean conditions for a baby. I have stayed at other Sonesta locations before and none were ever that dirty and uncomfortable.
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August 2023 by Ken D.
This property is kind of a dump. I stayed there for 3 miserable nights. The room was musty and humid. My clothes and towels were moist EVERYDAY.
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June 2023 by Lindsey Keefauver
I haven’t even checked in yet, and it’s terrible. They’ve got a stained carpet, dirty bathroom, and the woman at the front desk has an attitude. If my room hadn’t already been paid for by someone else, I’d go *anywhere* else. Oh, and a guest had a package delivered here, verified it was sent to the front desk, and no one had any idea what she was talking about, nor did the rude front desk woman seem concerned in any way. She just told her to check back later. When I told this nice woman that there would be a picture of where the item was delivered too, all of sudden the front desk clerk disappeared into the back. I’m guessing that package will be turning up pretty soon.
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May 2023 by Dangelo Paramore
Wasn’t pleased with this hotel, wasn’t very clean at all, none of the vending machines worked, had an iron that didn’t even work, front desk was barely there even had issues getting into the building at times smh. Definitely won’t be staying here ever again and still waiting on my security deposit which it’s going on 3 weeks.Rooms: Very old, even door locks were half broken. No security definitely didn’t feel safe.
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March 2023 by Kelvin Nguyen
Outdated rooms and appliances. Tweakers hanging around outside and inside of the building. Smells like smoke in the hallways. Location is the only good thing.
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February 2023 by Cathy L.
The room was ok. It's a cheaper price for the area considering there's a small kitchen area, but I didn't use that area. On my check-in night around 6pm, I waited at least 45min just to check in, along with multiple others in line. When it was my turn, the receptionist was kind but he was very flustered and didn't really know what he was talking about. The morning receptionist seemed like she knew what she was doing and was easier to deal with.The halls and stairway are dark, musty and smell strange. The room itself was ok and seemed clean enough. All the carpet seems old and gross though. There is an extra charge for parking. I personally would not stay here again.There was a guest that notified the receptionist about one of their items being stolen outside their door. So I would be careful with your belongings if staying here.
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February 2023 by Melanie Schalla
This is a nice hotel. Rooms are clean and well maintained. Washing machines are for free, you just have to bring your own detergent. Parking is $7 per night.
