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July 2023 by Abraham T.
Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience
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October 2022 by Amanda P.
Thank you Robert & the team of Tellers working at this Citibank location!! My 17 yr old son has just recently started his very 1st job & reciev'd his very 1st paycheck. We had such extreme difficulties cashing it at Wells Fargo circle of Orange, BofA Anaheim & even the bank it was drawn on US Bank City of Orange. Citibank was the only bank to consider our need to cash my son's paycheck & helped us do so. Robert gave us our options for the future so that we would not have to struggle thru the process again & got us on our way so easily & so quickly. Thanks again Citibank, keep up the good work! Amanda Newport Beach
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March 2021 by Nayely R.
Citibank on Main st OPEN New ATM inside and outside Branch is now open Monday-Friday from 10Am - 5 PM
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November 2020 by Scott Zeng
Not Citibank atm
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January 2020 by Rebecca M.
So, I have had a business in the same building for a number of years... thought I would open an account with Citibank so that i could get things notarized easily. When I sat down with the only guy in the branch that was a notary..... he let me know that I would need to make an appointment as he was the only one.... I said... so you don't want my money... and he said he just wanted me to know that it might not be that convenient.... wow!... I might have moved my account and done all my business through Citibank.... which is a pretty nice account :) I just can't do business somewhere that I'm not wanted.
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December 2019 by Soya Q.
WORST Citibank location I have ever been to in the US. Staff are rude and clueless of the basic banking information to provide to their customers. Not sure who is the manager but the staff here need to be trained again on how to help customer and provide customer service. They would literally ignore and throw customers out and give you false information and won't help you. Then they go into the back telling each other and come out tell you they are all busy and cannot help you. What??! They need to remember the reason they have their jobs is because of us, Citibank customers. So rude and Ridiculous!!! WORST CUSTOMER SERVICE EXPERIENCE EVER. Oh especially, stay away from this banker:
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August 2019 by Chelsea C.
Terrible customer service. Similar to the other comments provided, if you can't do it, you can still be professional. Why, as a manager, would you antagonize someone's frustration? Your job is to smooth the waters, be solution oriented, and act as a MANAGER. You earned the title! What a disgrace. How unfortunate for your team to be witness to your unprofessional behavior and your poor example of service. If you worked for my company, you'd be fired. Good luck out there "manager." I'm sure Citi Bank is thrilled to be losing customers on your behalf. I am not surprised to see Samia's name in almost every negative review!! Like over two years ago guys!!! How does this woman still have a job with Citi Bank?!? Btw, this is an unclaimed listing on Yelp. We already know she doesn't care about people, but is Citi Bank even seeing our complaints!! Hey Citi Bank, do yourselves a favor and get rid of the bad seed SAMIA RAHEB before it's too late! Customers are dropping like flys!!
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June 2019 by Mayra G.
This location is really nice. All the employees are really friendly and helpful. A manager helped me with a special issue regarding my debit card and I was in and out before my lunch break was over. Really nice people and great customer service.
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May 2019 by Areej R.
The worse money institution you will deal with lot of people told me to stay away of this bank, I wish I listened to them, I never dealt or treated the way this bank supervisors did to me. Be aware once you open an account with them you have NO rights and you no longer owns your money. NOW I HAVE TO REPEAT WHAT OTHERS TOLD ME, STAY AWAY FROM THIS BANK.
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April 2019 by Peter T.
This branch does not cash check issued by their bank if you do not have an account with them. You have to go to the 17th street branch in Tustin.
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January 2018 by Mr. U.
My 90 1/2 year old mom just lost her husband/my dad - she has met with the manager twice back in September 2017 showing the death certificate - where they made copies and was asked please take him off the account - On 1/9/18 I went there with my mom and sister - we had a letter from my mom's trust attorney to change the name on the account - we sat with the representative and she pulled up the account and my dad was still on it - so they haven't changed it at all - we were stunned - the gal said we would have to bring the death certificate in again - remind you we are just changing the trust name on the account - so the representative started looking at tutorials on "HOW TO" change the name on the account (my sister was sitting where she could see the screen) she didn't know what to do - three times she got up and went to talk to the manager the same one my mom saw back in September 2017 - my sister asked to use their bathroom and she was told to go use CVS's restroom across the parking lot - after 45 minutes they couldn't help us and the manager never came over to talk to us - mind you my mom is 90 and 1/2 years old had has a good amount of money in there - we got up to leave and my sister said across the bank to the manager and said, "At least you could have come over and talked with us". My mom is talking with other banks now!!! They get a zero for customer service A triple zero for treating our mom like that And worse than that; The manager and the representative are terrible and should be FIRED!
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November 2017 by Kayla A.
WORST CITI BANK EVER!!!!! My husband and I both had our IDs and debit cards stollen out of my bag. We went here to withdraw money. Rather than being treated sympathetically the "manager" treated us like we were criminals trying to get money from our OWN account. It literally felt like she was interrogating us. Mind you, my one year old is SCREAMING in my arms and I can barely think. Bottom line, we are now driving to ANOTHER CITI BANK to get OUR MONEY!
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September 2017 by Faith C.
Citibank lied about their cash bonus promotion. Do not open account, they will not honor the bonus once the account is open. They are cheater and liars. This branch is horrible. Manager is rude and unprofessional. Citibank posted an add for opening a new checking account to receive a cash bonus. I met all the requirements but bonus was not posted to my account after opening account for over 6 months. I called to follow-up on the issue. I was told that I met all the requirements but Citibank would not honor their promotion. I closed my account immediately and I will never do business with Citibank again.
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August 2017 by Genene D.
The manager at this branch is unbelievable! I just spent an hour on the phone with citibank trying to get a complaint in about her. Samnia. She is the worst branch manager at a bank I have ever encountered. I have clients that rely on my advice everyday for their banking needs and I will be sure to convince them to NEVER use this branch.
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July 2017 by Cinthia M.
The manager at this location fucken sucks she should be changed!!!!! She's so rude my boss is a costumer there I go deposit everyday and once she gets a line she sets me aside to help other costumers I mean we are costumers as well right she should just wait until I'm done doing what needs to be done ugh she's so stupid
