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December 2023 by James K.
Service professionalism and respect needs to improve. This property is owned by a franchisee called dimensions development based in Louisiana. This hotel is outdated. Food is not up to standards. Rooms need to be renovated. The general manager needs to be fired and the Banquet Captain needs to be terminated
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November 2023 by Bondh20polo
No complaints. The service was excellent. The room was clean. Parking was expensive.Rooms: Clean
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November 2023 by Daniel Lipton
I was in the hotel for an event that was hosted there. Parking was obscenely expensive in the lot, which was half closed off as "reserved" - presumably for valet. One hour of parking is $10. Two hours is $14. The day rate was over $20. This is Irvine. Parking is easily available most places. I get that there is a limited amount for the hotel, but this is punative. Parking cost more than the event I attended.
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November 2023 by Matt Hayes
The rooms need to be updated. The bathroom ceiling was peeling and the light fixtures were falling out.The customer service team does a great job of making you feel welcome and are quick when it matters.
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November 2023 by Michael B.
Hotel is fairly dated compared to other courtyards or Marriott offerings, but good proximity to a lot of restaurants and whatnot. My biggest complaints are $22/day for parking, and the bartender in the bar/bistro at night. Both nights I went down for a drink at 5pm when they were supposed to open and it took about 10 min for the lady to get setup, and she was super unfriendly. She was working alone both nights so the wait for anything was a bit much. Hotel needs to look at staffing if they are going to run the bar and food at night.
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November 2023 by Victoria N.
Darren and Liz were amazing. Food was great. Darren's service and hospitality was superb. Liz was very attentive and provided excellent customer service.
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October 2023 by Ross Mcloughlin
The pool is cold so that's a bummer but the rooms were nice but no microwave in the room.
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October 2023 by Amanda Pate
The hotel is nice, the rooms are decent as well. Nice amount of space, so doesn't feel like a cramped hotel room. Staff is very friendly and accommodating. It's a little disappointing that the only food available is paying a ton for Starbucks and Bistro with limited options, but it's good, at least. However, the bed was one of the most uncomfortable beds I've ever slept on. The couch was miles more comfortable to sleep on. The shower head is pretty gross and gives you water pressure the equivalent of a medium rainstorm. The water from the sink smells awful ( it could be normal but hard to brush your teeth with foul-smelling water)
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October 2023 by Nathan Phelps
I generally hate leaving negative reviews but I feel compelled to warn others after my experience here. I am just glad I was travelling solo and not with my family or anyone with asthma or other respiratory vulnerabilities.In short, I believe this hotel has a mold problem. After sleeping here a few nights I started waking up with respiratory irritation and started poking around the room. The bathroom had a strong "damp" smell I'd been ignoring, but that didn't seem bad enough to cause what I'd been experiencing. I noticed something sticking out of the A/C unit so I took the cover off and found that at some point someone had shoved an entire package of dryer sheets inside, and they were damp and moldy. I was pretty horrified I'd been breathing air filtered through that for several nights.The hotel staff was very accommodating and kind and offered me a second room, but when I looked at the a/c unit in the second room I was dismayed to find that it was completely covered in mold growth. They offered me a third room and the front desk person even walked around with me to find one with a brand new a/c unit, but at that point I was so skeeved out I simply left and booked a room at the DoubleTree across the street.I'm not a mold expert, but multiple rooms with mold problems on different floors and sections of the hotel is not a good sign. I won't be staying here again unless I get news that the management has had the building evaluated for mold and a remediation performed if found necessary, and changes are made to how the air conditioning systems are maintained. It was clear that the hotel just runs the A/C units until they break and then replaces them with little to no cleaning or maintenance in the interval between, otherwise I as a customer wouldn't have been the one to discover multiple units with serious problems. Mold is a serious respiratory hazard. As I said at the beginning. I'm just glad my kid wasn't with me.Safety: I do not believe the hotel is safe for anyone sensitive to mold spores or otherwise vulnerable to respiratory irritation. Mold is not safe at baseline, I would hate to think how it would affect someone with asthma or other preexisting conditions.
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October 2023 by jaun porter
Stayed here after a long flight with my girlfriend assigned room was not cleaned, found a used condom and other nasty things in the room. When brought to attention the manager Sandra was rude, refused to give me any compensation, all she offered to do was move us rooms. Very unprofessional. Do not recommend and will not be staying ever again.
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October 2023 by Pete Sorensen
We had a sales meeting at this location. Comfortable rooms, food service a little pricey...for the quality. Food was good, just way over priced. Have to use the hotel service...can't bring in food.
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September 2023 by shapora lewis
Racist experience with supervisor Sandra Diaz. She made me feel very unwelcome during check in then threatened to get my discount revoked.
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September 2023 by Andreas
Being a regular visitor to this hotel I can recommend it for any activities, visits etc. in the greater Santa Ana or Irvine area. Comfortably situated next to the 55 Hwy you can quickly access many places from here. The hotel amenities are good for a short to medium stay, the rooms are clean and comfortable and the staff is always helpful and pays attention to your needs.
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August 2023 by Cassie Torres
Had such a horrible experience here. I checked in on the app like I always do as a Marriott member and when I got to the hotel they had given my room away. I had 3 other people with me and they put me in a room with 1 king bed. On top of everything the front desk staff was rude. Never again!!!
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August 2023 by Jessica Little
I came here for a business function and had a 5-star experience. Clean, thoughtfully set up conference room, and great east-to-find location!Special shout-out to Emilee for coming through with the laptop charger for me! You rock!! ?
