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December 2024 by Terry Sanchez
There was a gentleman employee who was friendly by greeting us all as we entered the store. He professional, attentive and showed a sense of urgency in assisting clients
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November 2024 by Ashley Sepulveda (AshOohLee)
This location has to be the worst when it comes to ordering through the photo department. The supervisor, Cesar did little to help when I placed my order this morning and I received an email that said it would be done at or before 10:47am. I arrived a little after 12 noon. My photo order was not ready, Cesar said to give him time to complete the order and for me to leave and come back “about 2 hours later”. I left. Went to my other errand location and then 20 min later I received a text and email saying that my order was ready. So I went back to the cvs. Only to find the cashier, looking at me and shaking her head and I said what, she’s like your pictures still aren’t done. Without missing a beat, I said where is the manager because this is ridiculous. He then tried to tell me and “mansplain” how the photo printer works and I cut him off and said I’ve never ever had to cap to verify my online order was ready for pickup at any other cvs locations before. Just here. This is ridiculous. I heard Cesar say to the cashier to offer me a refund in Lou of completing the order and I told her, no I still need the order but at this point I need a refund too. Someone from corporate was there, Sheila but didn’t add anything out ask me anything. She just stood there “offering support “ but nothing was done. I hate to be that person, but this location is terrible. I’ve never had this bad experience ever and I’ve been buying photos from cvs since the 2000’s. Do not come here.
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October 2024 by Brett Hanson
At this location, I recommend to anyone who needs good products at CVS store In Santa Ana ca
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September 2024 by Naomi Rodick
Love CVS !!! As always they’re killing it in the coupon game! Thx CVS 🤗
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August 2024 by Gio
Closed at 9pm not 10pm fix the updated hours
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July 2024 by Maribel Hernandez
Love this store had a very pleasant visit
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March 2024 by Kendahl K.
I had an incredibly positive experience with Brittney, a pharmacy tech at CVS. Her service was exceptional, and she went above and beyond to assist me in any way she could. It was Brittney's knowledge and support that were essential during my process of obtaining the necessary information to provide my doctor for the prior authorization. She answered all of my questions and guided me through the process, even helping me find some manufacturer coupons to save me money & ease the financial burden. As a result of Brittney's outstanding service, I have been re-entrusting CVS after previous negative encounters with the pharmacy in the past. The dedication and genuine care she showed me made a world of a difference. Thank you for your service!
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January 2024 by S B.
This review is for Norma, she helped us with self check out and coupons. It's a small thing yes, but it feels more and more rare to be genuinely helped by someone who isn't just going through the motions and looks slightly irritated to have to even interact with you. Not Norma, she was so kind, patient, she spoke with us gently and took her time because she could see that I was really sick and just needed to take it slow. As for the pharmacy, yes, they are crazy busy and saturated with sick people and an endless line. But they were calm, they didn't rush anyone through, made the time to explain and answer questions. Everyone who complains wants the pharmacy to rush through everyone else but pay attention to just them. That ridiculous, just be patient, everyone is doing their best and sometimes that doesn't match your current expectations, but kindness and patience starts with you. And Norma of course.
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December 2023 by Allisom A.
I wouldn't give a star, but in order to write this review I must. This CVS location needs to update their store hours according to yelp they're still open until 11 & it's only 10:31pm. Such A waste of my time & gas.
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October 2023 by Cassandra Quintero
John (customer service) was patient and very helpful today! Made my moms and my shopping experience easy!
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August 2023 by Angel Solis
The ibuprofen 800 it's like they are giving me the pill without the ingredients I went to another cvs and holy that pill knocks me out idk what they are giving me one Star ⭐ never again
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May 2023 by Gerardo C.
I've never had any of the bad experiences some of these other reviews describe. I've been coming to this cvs for about 20 years and I personally think it has gotten a lot better over time. Stephanie the pharmacist, is amazing and so is a lot of her staff. She is very professional and communicates well with customers regarding their prescriptions and any other related questions. I can honestly say that this pharmacy is one of the best ones I've been too and am happy that it has stuck around for a long time. The staff don't always have it easy with customers but they always work hard to provide excellent customer service.
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December 2022 by Miguel C.
Always a huge line. The company doesn't care about their employees or their customers. They leave their employees short staffed and the company doesn't seem to care how it impacts their guest. Literally go to any other cvs or pharmacy chain.
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November 2022 by Alyne C.
Please train cashiers/supervisors to do a refund. In This case the supervisor did not handle well or understand our situation.
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November 2022 by Yadi Mateos
Their customer service is always the best. Super kind employees and cheerful. Brianna was very helpful when I came in last week.
