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November 2023 by Joseph M
Amazing customer service from start to finish. Fix Auto was on the list my insurance company provided me with. They were only 3 minutes away from me which made it so convenient for me. From the time I arrived I could sense I was in great hand The turn around time was so impressive I didnt even have time to miss my truck. The front desk was so helpful and detailed. Service with a smile ?. I would high recommend FIX Auto any time. Thanks for amazing service !!!
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November 2023 by J M.
Amazing customer service from start to finish. Fix Auto was on the list my insurance company provided me with. They were only 3 minutes away from me which made it so convenient for me. From the time I arrived I could sense I was in great hand The turn around time was so impressive I didnt even have time to miss my truck. The front desk was so helpful and detailed. Service with a smile . I would high recommend FIX Auto any time. Thanks for amazing service !!!
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June 2023 by Albert Naudin
Everyone very nice knowledgeable and professional quality work done n keep you updated through process ?
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June 2023 by Leticia Montiel, DCH
I am so looking forward to dropping off my car at Fix Auto for the needed repairs. For starters, what a welcoming and professional service I have received.EDITED REVIEW. I have picked up my car, and... A WEEK BEFORE EXPECTED! I am beyond impressed with the efficiency, the expedited service, and quality of the repairs and paint job.My poor old car looks BETTER THAN WHEN THE PAINT WAS NEW!!! Their standards are far beyond higher than the actual dealer. I did not know that.You can't tell this car has been repaired from a damage.Plus the amazing service they offered me, arranging for the rental car company to pick me up, to drop me off -or I could just leave the rental with Fix Auto and they would take care of returning it-I got timely update messages regarding the progress of the repairs, I was given options, the whole deal! WOW!!!!Their efficiency and detailed attentiveness gave my stressful days a huge relief. When I picked up my car, I got scared. My car battery got drained because of the car being parked NO PROBLEM. A kind staff member came to my rescue immediately, jumped my battery and I was on my way right away.I definitely am a fan and I know where to go if I ever need a fabulous, amazing paint job or, hopefully not, any body shop repairs.You will definitely be doing a huge favor when you tell your friends and family to choose Fix Auto.I certainly am.Honestly, this is ONE of those occasions when a bad situation turns into a disguised blessing.Thank you, to all of you at Fix Auto!L. M.
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March 2023 by Dan Donaldson
They were very quick about getting the parts and installing them. They made an appointment, and when I arrived, I was in and out.Service: Body & Trim
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February 2023 by Ileana Vega
Amazing work done and the best customer service! I’m so grateful to have my car looking good as new. Definitely would recommend to anyone looking for a trustworthy place for repairs
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February 2023 by Carlos Ferrusca
My car was send to FIX AUTO in Santa Ana by my insurance to get the bumper fixed.They were friendly when I went to pick up my car. They did a great job fixing it and having the paint job match the original paint on my car but when I looked inside the car. It was dirty and there were stains from the mechanics working on the car.This would have been a great experience if it wasn’t for the stains in the interior.Services: Body & Trim
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February 2023 by Bernedette M.
I was rear ended and my insurance sent me here. It was an amazing experience. Thank you for even washing my car!!!
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October 2022 by Nicole Nuesslein
They did a great job fixing the damage I had on the passenger side of my car. Too bad they returned the car to me with a rip in the seat, 3 dings on the doors, and a broken brake light. None of which I had before I brought my car to them and ALL on the passenger side that they were supposed to fix. The manager was difficult to deal with and unfriendly. She kept saying the technicians who worked on the car are honest and have been with the company a long time and wouldn’t lie about it. The funny thing is, I never accused them of lying. All I said was that it wasn’t the way I brought the car in. I wasn’t pointing the finger at anyone, just trying to get to a solution for the mess they made of my car. Still, she took zero accountability. So, I’m guessing maybe she’s the dishonest one? At any rate, think twice about bringing your vehicle here and make sure you read the low reviews, they seem more honest than the higher ones. They have the cars they are working on packed in like sardines, so it doesn’t surprise me that it came back to me in the shape it did.Service: Body & Trim
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September 2022 by nicole h.
They did a great job fixing the damage I had on the passenger side of my car. Too bad they returned the car to me with a rip in the seat, 3 dings on the doors, and a broken brake light. None of which I had before I brought my car to them and ALL on the passenger side that they were supposed to fix. The manager was difficult to deal with and unfriendly. She kept saying the technicians who worked on the car are honest and have been with the company a long time and wouldn't lie about it. The funny thing is, I never accused them of lying. All I said was that it wasn't the way I brought the car in. I wasn't pointing the finger at anyone, just trying to get to a solution for the mess they made of my car. Still, she took zero accountability. So, I'm guessing maybe she's the dishonest one? At any rate, think twice about bringing your vehicle here and make sure you read the low reviews; they seem more honest than the higher ones. Fix has the cars they are working on packed in like sardines, so it doesn't surprise me that it came back to me in the shape it did.
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September 2022 by Caroline E.
I needed to have my front bumper replaced due to a slight accident. My insurance company had Fix Auto on their list of companies they worked with. Every step of my journey working with them was difficult. I made an appointment to get an estimate which the person scheduling it for me said would take 10-30 minutes. When I arrived they said I would need to leave my car. I explained that I only wanted a visual estimate and to not remove the bumper before calling me first. When I got a call the estimator told me "we just removed your bumper and here is what it will cost." I decided to just get it done because I didn't have time to leave work. I was told it would be done by noon the next day. I finally called at 3pm the next day and was told they were waiting for a part that would not arrive before Monday. when I asked why they had not called me so I could arrange for a rental car I was told they were hopping to be done sooner. I did not like the lack of transparency and the hassle of being the one who always had to call. There were more problems, but I think this is enough to give you a good heads up on how to be careful if you choose to use this business. I do not recommend them and will not use them again.
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July 2022 by Jorge Ramirez
Amazing service!! They work fast and efficient. They check up and make sure everything goes smoothly with your repairs. Highly recommendServices: Body & Trim
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July 2022 by Kendra Mooney
I couldn’t be more happy with the service and craftsmanship I received from this company. Having to bring your vehicle in for repair is stressful and time consuming. Never a joy in my eyes. We ordered the parts in advance and I dropped my car off on Monday and it was ready Wednesday afternoon! I couldn’t believe it. They updated me through the process and I was never in the dark. I will recommend them with no hesitation. ?Services: Body & Trim
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July 2022 by Kylee Thornton
fast, communicative, and friendly! My car was totaled, but Zack made sure to put a smile on my face and was very very friendly and helpful on the process!
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July 2022 by Bubbala Shmeer
Loves loved the experience ....Arlet is super woman for this business so happy I picked fix auto SA they are the best!!!
