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November 2023 by Paula Green
The valet said the Gem and Mineral Show was there and told me where to park. I drove into the parking structure and had to park in a spot that was flooded with a half inch of water. I was glad I had decided to wear my shoes that I wore when I was mail carrier. I walked through the water flat footed like a duck. Asked the registration about the Gem and Mineral Show. It wasn't there. It was at the Holiday Inn on Dyer 2 miles North. So after I got the address for the hotel. I walked back to my vehicle through the water and drove back to Dyer.Safety: Walking through water is unsafe.
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November 2023 by Karin S.
zena customer services was excellent, she handled our check out request and was able to accommodate our request.
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November 2023 by Gloria H.
I love the separation of the hot buffet and the cold buffet on the other side of the room. The dining area was so nice and roomy. You can have a view outside or you can sit inside. The room was awesome because I got the room where I can overlook my car in the back parking lot like I asked for. Amazing hospitality. My favorite was Gabriel who was the food service manager in the dining room. My room was 343. The front desk was amazingly helpful.
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October 2023 by Daniel Geromini
Freeway noise was terrible. Sirens and diesels all night long. Carpet is dirty and place is aging. They set out breakfast bar for guests but do not post that it costs $18. They wait for you to help yourself then they put a check on your table. $18 for a muffin and an orange juice. I would skip this place.
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October 2023 by Trevor Mk
Decent stay! The hotel had ample parking, and friendly staff. The rooms were a decent size. Main complaints would be that the rooms lacked outlets next to the bed. Oddly it only had one outlet at the nightstand.Also some of the bedding had stains.Overall decent stay, and would stay again, but some improvements could be made!
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September 2023 by Miguel Gonzalez (Angel)
I came here to renew my notary certificate and this place is really good ?. Free water. There was a problem on the men's bathroom door it could not close so if you are making some business that need privacy remember there is no lock. Besides that place is clean and stuff is really friendly and pro!
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September 2023 by Priyanca Patel
Great find! Recently renovated and very clean rooms with comfortable beds. Was happy to find the in-room Keurig was squeaky clean too! The staff is very friendly and check in was prompt. Though I didn’t get a chance to check it out, the hotel bar and restaurant looked very nice. The weekend was definitely lively and busy (in fact, I think they were sold out) but it got quieter on the weekdays. Will definitely remember this place for future stays.
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August 2023 by Jordyn Christina Winters
I'm not sure why this hotel only has 3 stars. The staff here was SO kind reach time I interacted with them via phone and in person. The even addressed me by name. The room is spacious and clean, but the staff is top notch.
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August 2023 by Young Stunna
Came down here for one of my boys soccer tournament and it was a great stay. Beds were extremely comfortable and soft which matters. Pool and jacuzzi was clean and relaxing customer service was nice and attentive. Coffee was really good and the vibe was relaxed ?.
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August 2023 by kcmoto001
I had a pretty enjoyable stay at this hotel. The rooms are very nice, clean and spacious. The person who greeted me at the front desk when I checked in was very professional and courteous and even provided me with a complimentary soft drink for being an IHG member. The food at the restaurant downstairs was pretty good, but I unfortunately did not get a chance to try out the bar during my stay. My only real complaint would be that the door to the rear parking lot was pretty loud when people went through it, but I submitted feedback, and they were quick to reach out to me about it. One thing worth mentioning would be to be cautious with the entrance/exit as people come flying around the semi blind corner so it can get pretty interesting while leaving the parking lot.Rooms: My room was clean, spacious, and well maintained.Noteworthy details: Use caution when leaving the parking lot as sometimes people come flying around the corner from down the street.
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August 2023 by starrypunk20
This place was super nice compared to the dumps I usually stay at to save money. Venture out a tiny bit further from Costa Mesa and this pace only cost a tiny bit more than the trapped out motel I stayed in the night before. Everything was perfect aside from the irritating guests slamming doors until 2am which the hotel has no control over I totally get. Great value, super clean, loved it.
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July 2023 by Manny G.
Rooms are dated, Clean although need some TLC. Location is nice. The staff is friendly.
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June 2023 by Jennifer Wauneka
Hotel rooms are a decent size and clean. But the entrance and exit out of the parking lot was dangerous. I don't know how many times we almost got hit leaving the parking lot from oncoming traffic that was passing by. And they had a safer exit but they had that closed off? Be ready for your account to have pending charges twice. They don't tell you that when they run your card. And the breakfast bar had limitations; you had to practically eat in front of the staff and you couldn't take the food to the comfort of your own room. Room accommodations had to be asked for in advance. I most likely will not stay there again in the future.
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April 2023 by Cliff A.
When we made our reservations, we also prepaid for breakfast during our stay. We arrived on Sunday and our room was clean and overlooked the pool. The 1st night we realized how close the freeway was. Fortunately, I brought ear plugs. I slept great, but the A/C recycled throughout the night, waking my wife up several times. Unfortunately, you can't tell the system to keep the fan going.The buffet breakfast Monday morning was truly awful. Everything but the probably powdered eggs appeared to be leftover from the previous day. The sausage was tough and overcooked. The potatoes awful and the bacon cold. They did have fresh fruit which was great. For breakfast Tuesday we ordered eggs over medium instead of the scrambled eggs from the tray. They were perfect, but most of the rest of the food was like Monday's. On Wednesday, the food was obviously fresh and very good. I was going to give them a two star, but bumped it to 3 because of this. On all of the days, the staff was great and maybe we should have complained, but we didn't. If you go there, ask for an odd numbered room so that it won't face the freeway.
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January 2023 by Lyndsey H.
My stay was fine... the room was comfortable and clean. Early check in, with friendly staff. However, someone came into my room while I was out. Fortunately I had everything important/ of value with me, including my suitcase which I need for work. only my chargers were taken and coat pockets were gone through. I made a point of turning everything off except for the bedside lamp, all the lights were on when I returned. I'm glad I wasn't there, since I've been reading reviews of people being robbed while in their rooms!!! I've stayed in hundreds of hotels for work and this is definitely a first. Just glad nothing of real value was stolen and I wasn't in danger. I complained to the reception but Seems unlikely that anything will be done in future to ensure no one else has to go through this or worse!