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February 2024 by Alfredo Silva
Very good service
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December 2023 by Ethan Martinez
excellent customer service
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November 2023 by Lauren L.
Used this company as a service call through AAA. They were the only ones who could figure out how to tow my car out of a parking spot and then I was driven home for three hours on 405 Friday afternoon traffic. I believe the drivers name was John, but not entirely sure. Anyways, the experience was great and would highly recommend this company.
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July 2023 by Shayne J.
The shift knob popped off of my 2000 Honda Accord EX Sedan 4D. I couldn't find the pieces that were necessary to fix it myself so I called AAA to have a tow company bring it to the dealership. Raul showed up with the tow truck and told me if I could put the car into neutral. I told him I couldn't move or change the car gear to neutral because the shift knob is missing to change gears. "I will fix issue right here", he said. He takes a flat head and presses the gear-push button down to change gears and puts the car into reverse and moves the car from the garage to the driveway and puts the car into neutral. He says to me with a smile on his face, "I will fix the real problem now". I give him the parts from the knob that fell apart in a bag. I told him there was a missing piece. "No problem! It's in the car somewhere", he said to me. He moves the seats and finds "the piece" that was missing. Raul looking like a gunslinger from the wild west says, "time to get it fixed". After 20 minutes, he gets all pieces and screws them on. He tells me "alright, it is fixed. Go ahead and pull the car into the garage." I pull the car into the garage and put the car gear into park with nothing falling or popping out from the shift gear stick(including the knob and button from the knob). It wasn't entirely over the key would not come out of the ignition for turning the car off. I go get Raul who is next to his tow truck and I tell him what happened. He says "Ah, easy fix!". It turned out the metallic chisel piece that is used to press the shift gear down to change the gears was in the opposite direction. That caused the key to not turn completely off and not be removed from the ignition. He fixed it all up and said "Good to go sir. No need to bring it to the dealer. I fixed it all up here." He goes back to his tow truck and fills out paperwork and then drives off with cowboy music playing in the background. The End. Thank you again Raul from John's Towing & Transfer Service!
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June 2023 by Julian Mendoza
Didn't use the service, merely merged in front of one of their tow trucks at 40mph , which was the speed limit then proceeded to have the driver speed up to around 60mph and ride my bumper until a right turn in which we both turned and the tow truck proceeded again to speed up to 50mph
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May 2023 by Lunet R.
When it comes to towing services, I've had my fair share of frustrating encounters. However, my recent experience with John's Towing & transfer completely shattered my preconceived notions and left me utterly impressed. From the moment I called them to the moment my vehicle was safely delivered to the dealership, Raul level of professionalism, efficiency, and genuine care was simply exceptional.First and foremost, Raul's customer service was a breath of fresh air.What truly sets John's towing Towing apart is their unparalleled speed of response. I was astonished by how quickly their tow truck arrived at the scene. The driver, RAUL was an absolute professional. He skillfully loaded my vehicle onto the truck without causing any further damage, all while ensuring the utmost care and attention to detail. Raul's friendly demeanor and willingness to answer my questions made the entire process smooth and stress-free.Once we arrived at the dealership, Raul expertly unloaded my car and even went the extra mile to ensure it was parked in a convenient spot for the mechanics. Once again Thank you Raul for your amazing service.
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October 2022 by Damon Erving (Damon)
AAA let me down. I sat with my truck broke down by a homeless encampment for almost two days. I ended up getting parts at a local car quest and servicing my truck back on the road. This company could not service me for over 24 hrs. Nonsense. Santa Ana AAA providers were unable to make the service call. Unacceptable.
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October 2022 by Johnny Pimentel
I'm actually an employee of John's Towing. They're a good company with affordable prices.
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September 2022 by Eddie P.
Car was towed on Saturday morning tried to get it out Saturday night or early Sunday morning to avoid. Fees but the office is closed ,phone goes straight to voicemail. Do not say open 24/7 when in actuality you are not. Some might call that false advertising
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August 2022 by Peggy L.
Absolute scam of a service. Had me wait more than two hours and lied about their location. Leo Hamza stated they were 20 minutes away when in reality they were an hour and a half in Half Moon Bay. Could not reach company or the driver. Never ever use this company. The most inconsiderate people ever. Would give 0 stars if I could.
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July 2022 by Christian Nunez
Raul helped tow our car, he got here within 20 minutes like they said. He made jokes to help the stressful situation pass by faster, and he was very professional. It was cheap it was 75 to load the car and then 5 dollars each mile.
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June 2022 by James Colon
Was given an ETA of 90minutes as of 8am. At noon was given an eta of 20 minutes. at 2:30pm I cancelled the service. They never pickup the phone, all you can do is leaves messages. 2 of us lost a day of work since they were no shows.Service: Car towing
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April 2022 by Alex Rodriguez
I called yesterday because I left the lights on and when try to turn on the car, it was dead. It was raining and Juan showed up exactly at the time he told me he would be there. He was very corteous and fiendly and professional. I'm very happy with my experience with John's Towing and I recommend it.Service: Battery
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April 2022 by Gustave A.
F*** John's Towing. I hope John and his family all gets cancer and dies a slow painful death. My motorcycle has broken down 3 times this year and Progressive sends me these dumbasses every time despite me telling them not to. They either don't show up or are 4 hours behind schedule, and never answer the phone because it's disconnected. F*** you, John. You are a piece of s****
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April 2022 by Deborah Knox
Raul towed our truck to the Ford Service Center in Rancho Santa Margarita and was wonderful. He did a great job and we recognized him from towing this truck before. He was very friendly, and careful when he loaded the truck onto his tow truck. He even gave me a call to report once the truck got to the Service Center. I will use them again. Thank you Raul for taking good care of Ellie!Service: Car towing
