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February 2023 by Mark Vee
Kind and knowledgeable staff! They go out of their way to best assist you in the best professional matter! If you are not licensed with a c20 or not a contractor employed, do not bother going to any HVAC parts house as you will not be helped! Keep up the good work Johnstone!
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September 2022 by Michael Barnett
Won't allow anyone besides contractors. I was trying to purchase parts for a contractor and was refused.
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November 2021 by Marcos M.
Unpleasant first experience here. They didn't want to honor a warranty because the new part was purchased at the Long Beach store which is under the same ownership by the way. I figured I'd return the faulty control board (which is now a return warranty)at the Santa Ana branch and only because I just so happened to be in the area and drove by them so I figured I take care of that pending warranty. Right away he said " so you bought the new part at Long Beach but want us to do the warranty work?" As if it was a problem. I almost wanted to spit in his face. After he told me to handle the situation at Long Beach, he right away changed his mind and said they don't do that but he would still help me. A that point I already made up my mind and started walking out because I knew right away he wasn't trying to help. Lazy p***** What a waste of time. Good job Long Beach ! Santa Ana needs more guys like you.
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August 2021 by Wylie Coy
Great friendly service
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May 2021 by Matt Allen
I spoke with Beto. He refused to get his boss or anybody else to talk to me because I did not have a contractors license. I disclosed I was not a contractor only that I was looking for help or at least help to find a place that could sell the parts to fix an home air compressor motor. He refused. Johnston is a big company and it’s shocking that they could allow somebody so unprofessional to represent their business. For what it’s worth, anybody who wants help, go somewhere else. You will be glad you did. Don’t waste your time with these people. You deserve better service. Good luck!
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January 2021 by Tarah Girl
Great friendly service
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February 2020 by Mike Oz
Excellent customer service
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January 2020 by sergio navarro
Very nice place to buy HVAC products.
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December 2019 by Dallas Cervantes
Great service for the HVAC contractor to get supplies, or home owners to get referrals to contractors. The team inside is super helpful, and knowledgeable about their products.
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December 2019 by Ryan Bricarell
Top notch people!
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November 2019 by Bryan Persall
Always 5 star. Best Johnstone ever! Bob you the man!!!!
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November 2019 by Don Wolfe
Didn't go there
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August 2019 by Jose Garcia
Really good service
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April 2019 by Sasha Matusevich
Johnstone Santa Ana is great. Customer service is excellent. They are always willing to help and research the parts and equipment I need. Special shout out to Alfred, he is the man when it comes to ordering any parts or equipment. I only go to them when I need those First Company drain pans or air handlers. They are an awesome HVAC supplier!
