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December 2023 by Elaine Kao
Can’t say enough positive things about this place. Justin the store manager went above and beyond to help me out with my glasses. Great customer service and greeted me with a smile. Definitely check them out!
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December 2023 by b torres
Just wanna Take a minute to say how grateful and thankful i am for the Amazing customer service i received today from JANELLE. Thank you so much for being patient, kind, knowledgeable and for the incredible care. Also JUSTIN was super polite and came to follow up. You guys have great products and amazing staff. Thank you all so much for all your hard work :)Kindly,Bryan:)
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December 2023 by Harley Alcantara Colin
It was a really good experience they helped me out and were really friendly. Definitely would recommend to everyone I know.
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October 2023 by Paul Swickard (Swick)
This guys saved pretty big. Kiddo's glasses broke on the way to Disneyland, needed an immediate fix and went to two other places before landing here. They helped us quickly and were quite friendly. Thank you!
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October 2023 by Yuka Ko
Brought my son's glasses in because the screw on his frame fell out. Not only did they get it fixed up for me right away, but they also replaced the screw on the other side to prevent the same thing from happening on the opposite side. Fantastic, friendly complimentary service! Thanks Lenscrafters! I'll be back :)
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August 2023 by Oscar Miranda-Perez
Perfect and quick! Went in for some nose pads and Justin went above and beyond to get some replacement nose pads put on our glasses and made the glasses feel like a new pair again! We can see again!
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July 2023 by Oscar Miranda
Perfect and quick! Went in for some nose pads and Justin went above and beyond to get some replacement nose pads put on our glasses and made the glasses feel like a new pair again! We can see again!
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June 2023 by Shawn Anderson
Fantastic service. Out in 5 min. Justin was a real pro...thanks for all the help repairing my glasses.
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June 2023 by James R.
I would like to thank Stephen , Natalia and ReinaThey have fixed my eyeglasses numerous timesAnd always treat me like I'm special and they get me in and out quickly and they make my glasses look brand new each time they are all wonderfulthey always have a great attitude and a smile.
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March 2023 by Paul Cogan
From start to finish everyone in the Santa Ana LensCrafters does anything & everything to make it the most stress free experience! Wouldn’t go anywhere else, worth the visit! The Manager oversees the process to make sure it’s seamless! A true leader of a great team! Yeah Justin Torres and management skills!
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March 2023 by Kimberly Jimenez
We love Karen!! Thank you so so much for all your hard work and dedication. Found glasses for me so quick and truly deserves the absolute best promotion! Yay for Karen! She makes the experience so enjoyable and will refer everyone I know because of her and her great work!
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March 2023 by Tabitha Romero
I think the service is great but they overcharge and have ugly glasses! They wanted $256 altogether for a pair of glasses with warranty/protection, blue light, and anti scratch. I also have vision insurance and was still required to pay that much. No, thank you. I got my prescription and ordered glasses from Zenni Optical. Only paid $60 for my prescription with blockz plus (since I’m on my computer for 8+ hours) and anti-reflective coating.
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March 2023 by Sebastian Sierra
Had a problem with frames and how they would sit on my face no place seemed to adjust them properly except for this one. Justin helped sculpt my glasses to my face perfectly and although they didn't get right on the first try, he was persistent until they did. While helping me he displayed perfect examples of leadership by continuing to greet guests, let them know they would be helped shortly and answering any and all questions his staff had. 10/10
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February 2023 by David S.
Friendly, fast and professional. My lens fell out and wouldn't stay in so I stopped in on my break from work and they fixed it.
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February 2023 by Omar Silva
Very good experience at the store. Was greeted by the employees upon entering the store and was checked in for my appointment right away. Within 15minutes I was given my paperwork and was taken to the back for my exam. The doctor was very nice and explained in detail my eye scans since my family has a history of diabetes. Once out I was taken to an employee to look and choose glasses within my price range. Very good experience, will be back annually for my exam!