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November 2023 by Maribel De Avila
Very nice and helpful staff!!
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November 2023 by kiana alavi
Had the pleasure of being helped by Veronica and she provided the best customer service! Made my day!
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September 2023 by Noemi T.
Miguel "Miggz" was so sweet and helpful. Overall amazing customer service, very patient and great energy. Loved the experience and couldn't recommend him enough! It was my siblings birthday and he truly gave us an wonderful experience!
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June 2023 by Gladys Moreno
They told me to come in that they would take me as a walk-in for eye make-up.When I got there, they told me to go to Macy's MAC. I know walk-ins are not guaranteed, but Be honest from the start so I don't waste time and can make other arrangements. Will never go to this MAC.
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March 2023 by Maggie Sevilla
Busy Sunday at the mall.. normally I don’t come to this mall because it’s always so packed. I was in the area and needed foundation. Lupita was the only associate working it’s was about 6pm.. Lupita kindly asked me to wait. While she Assisted an older lady, who had idea what she was shopping for, very indecisive sooo it took a while. Worth the wait Lupita was so friendly, and so down to earth. I don’t know too much of makeup and what looks good. I was in good hands. Lupita suggested some nice things.. thank you Lupita, and Mac they remembered my bday and gave me a great little gift bag.. included my fav lipstick (teddy2.0)
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March 2023 by Nina K.
Thank you Shae L and Lupita S. Thats some awesome customer service right there! I am a loyal MAC cosmetics girl and just well done ladies. Thank you for spending the time with me, always positive VIBES with Miss Kim Just ask for them and you'll know why..... Love it I LOVE MAC!
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February 2023 by BROOKE BALESTRERI
Lupita provided exceptional Customer Service for my partner!!
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February 2023 by Tiffany P.
Veronica at Mac is nothing short 9f amazing; I am almost 50 years old and have worn Mac for over 25 years. I called because I wanted to recycle some of the empties Veronica promptly told me that this program Was going to be replaced with another program. Veronica went out of her way to explain to me Some of the different stuff that is going on at Mac. I had quite a few empties and ended up with a few lipsticks really appreciate her. I used to shop at the nordstrom's back in the day when Mac was there. I would say the store in the mall is better. There's a larger selection and the customer service is amazing!
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January 2023 by Vanessa Duenas
Really great experience with Shae. She did a pretty eye look on me that I loved.
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December 2022 by Thoa N.
Came in today to return some items that was purchased last week. The salesperson (Shae) was rude and condescending. She informed me that they have to discard all the returned items. She told me to decide whether I want to shop online or in the store. WTH... I have the right to change my mind especially when you didn't inform me that the makeup can be purchased as a refill for half the price! Beware... please don't shop here... Go to Brea or Cerritos for better service!!!
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October 2022 by McKenzie Kellett
I made an appointment for eye makeup, and it took probably twice as long as it should have because the poor salesgirl was by herself. Not sure what the point of an appointment was??? She had to start and stop and start and stop and help customers and I spent most of my time sitting and waiting around. She did a great job on my eyes, but overall not a great experience. I almost walked out a couple times because it just got ridiculous. This never would have happened at Chanel , Dior , Lancome..I should have gone there instead. I decided against purchasing anything because of this. Again, she did a great job , once she was able to finish.
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October 2022 by Vanessa V.
Stopped by the Mac store location in the mall and was attended with great customer service. Veronica greeted me as soon as I came in and gave me some great recommendations. Super sweet and great customer service. When it comes to good employees and wonderful service I always want to acknowledge. Thank you Veronica for being so sweet and helpful today. I came in for a lip liner but ended up leaving with so much more and some make up for my mom as well. Thank you!
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October 2022 by Kimberly T.
Toni helped me. She did my eye make up. So professional and kind. She showed me all the adorable holiday collection. I always feel beautiful when I leave. Toni is amazing and her crew was super nice. I will come back when I'm in town next.
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September 2022 by Chieu Dinh
I asked for some birthday recommendation and the Veronica was really helpful and kinda. She explained to me in details about the products and which one my friend will probably like.
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August 2022 by Karla Navia
Best experience ever! I had an important event to go to & someone cancel me last minute for makeup glam & decided to give it a try and walked into Mac store. Eventhough they are only doing 15 minute glam Toni one of the managers @ mainplace location made me look amazing! Since then I only go to this location for makeup glam. Thanks Toni you are AMAZING! ?Atte: Charlie?coordinator~
