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April 2023 by Kary Serrato
Nancy Sandoval and Brenda gave the worst costumer service I went to activate an unlocked iPhone and was asked if I was sure it was unlocked when I clearly had told them several times it was they charged me $45 to activate the phone and stated all prices had gone up when I received the message saying I was only charged $26. I called Metro Pcs directly and the lady on the phone said I was only supposed to be charged $25 so I went back inside and told Brenda and Nancy what happened and Brenda started screaming at the lady on the phone and me. They have been reported to the corporation and something will get done. I’ve been with Metro PCS for more than 15 years and had never encountered something as such. This metro pcs store should be supervised.
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March 2023 by Evelia Almazan
(Translated by Google) It was very. But very. come. Girl. Brenda is. Super. Gentle. Hopefully. That. They were in all stores. So. . Butoo. Not in other stores. They help. To the client. As well as. We arrived. So let's go I hope. that the Manager. Hoo the . Owners. You. Bayan. A. Take a look. A. Your business so that. The client. They go away satisfied. Where. take out This. Cell. Whoa. Be. Where you buy it. They could not. Help me. I had. That. hir. To another. Business. Y. Oh yes. I. They helped. Many. Thank you. To the. Girl you me Helped. That. God bless her. By. Give him. That. Character and be a good person. Yyy. Tidavua told me. What's up with me? To follow. Helping. what a berry When. Want. From. Those people. They should have all the businesses(Original)Estuvo muy. Pero muy. Vien. La muchacha. Brenda es. Super. Amable. Ojala. Que. En todas las tiendas fueran. Asi. . Perooo. No en otras tiendas no. Ayudan. Al cliente. Asi como. Llegamos. Asi nos vamos espero. Que los. Manager. Hoo los . Dueños. Le. Bayan. A. Echar un ojo. A. Sus negicios para que. El cliente. Se bayan. Satisfechos. Donde. Saque. Este. Cell. Hoo. Sea. Donde lo compre. No pudieron. Ayudarme. Me tuve. Que. Hir. A. Otro. Negocio. Y. Ahi si. Me. Ayudaron. Muchas. Gracias. A. La. Muchacha que me. Ayudo. Que. Dios la bendiga. Por. Darle. Ese. Caracter y ser buena persona. Yyy. Tidavua me dijo. Que me va. A seguir. Ayudando. Que baya. Cuando. Quiera. De. Esas personas. Deverian tener todos los negocios
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February 2023 by Jo N.
This place gives you false information on phone availability and also tries to charge you extra for insurance and other hidden fees. Stay away if possible!
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December 2022 by Google user
I was very misinformed by this company. After my phone got stolen I called and was told about the phone being insured so it could be replaced for 200, but was not looked at deeper to find out it was only a virus protection insurance. I came to this store and they did not set it up they just gave me a paper to call for insurance when I had no phone. I had to go back to the store 3 times. When they asked for security questions, they asked questions I wouldn't know because I was in autopay. no excuse. Found another service that was cheaper better customer service .
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November 2022 by Matthew N
I was very misinformed by this company. After my phone got stolen I called and was told about the phone being insured so it could be replaced for 200, but was not looked at deeper to find out it was only a virus protection insurance. I came to this store and they did not set it up they just gave me a paper to call for insurance when I had no phone. I had to go back to the store 3 times. When they asked for security questions, they asked questions I wouldn't know because I was in autopay. no excuse. Found another service that was cheaper better customer service .
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November 2022 by Kennedy Th
Marisol and Uriel have a great customer service.
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August 2022 by Ana Adrian
Waited 40 mins and they took people that came after me they straight out ignored meDo not recommend this place this isn’t the first time they due that
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August 2022 by Ana J.
I came into this location this past Friday August 12th. Immediately, I was greeted by a gentlemen Named Leo. He was the definition of great customer service! I came in for a new SIM card and he was told by a co-worker that the system was not working with activating SIM cards. (Something along those lines) However, that did not stop him from going above and beyond to ensure I left with a new SIM card installed. I am not from the area but due to work, I sometimes am in the area and will make sure to call in advance for Leo if I ever need a new phone or services from Metro. Thanks again Leo, for your hard work and dedication in ensure a happy Customer. This world needs more people like you! Stay RAD.
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May 2022 by John C.
The sales person and mgr Admits to hacking and Google of course is mostly manufactured through the alphabets and Google are supplying Packers with packages and then set handsets to customers including MetroPCS and T-Mobile there seems to be no fix to the hacking responsible when my phone is non-operational because someone is in it where is the liability do I get a new phone every month or every two days or three days you know this is somebody who got to look at this carefully
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September 2021 by Juan Chagoya
(Translated by Google) The truth is, I come on vacation from the state of Utah and I had to pay at this store and I could see the delay in the service, look at how the manager there treated customers in a rude and unprofessional way. she did wrong giving a lousy service I told her that what she was being was not right and she was very rude and impolite told me to leave that she was not going to take my payment I was sitting for 30 minutes waiting as she was activating a phone and she said she complained that the company does not want to have more staff and I told her who her supervisor was and she told me it was she I told her I wanted to speak to someone higher up and she told me call 611 And investigate she went out screaming to the street calling security The place is not good this place I think that this person cannot be in charge of a store if he does not know how to handle customer service and in a respectful way he must treat the customer it is not good that metro PCs should have people like that ... . m and I go with a bad experience from here ...(Original)La verdad vengo de vacaciones del estado de utah y me tocó pagar en esta tienda y pude ver la tardanza en el servicio mire como la manager de ahí trato de una manera grosera y poco profesional alos clientes mire como tomo el pago de 2 personas y lo hizo mal dando un servicio pésimo le dije que no estaba bien lo que ella estaba ha siendo y ella muy grosera y poco educada me dijo que me fuera que no me iba a tomar mi pago estuve sentado por 30 minutos esperando como ella estuvo activando un teléfono y dijo se quejo que la compañía no quiere tener más personal y le comenté cual era su supervisor y me dijo que era ella le dije que quería hablar con alguien más arriba y me dijo llama al 611 Y investiga se salió gritando ala calle llamando al security del lugar no es bueno este lugar pienso que esta persona no puede estar a cargo de una tienda si no sabe manejar el servicio al cliente y de una forma respetuosa se debe tratar al cliente no es bueno que metro PCs debe tener personas así .... me voy con una mala experiencia de aquí ...
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August 2021 by Graciela Perez
(Translated by Google) I would never recommend the place the people who attend are rude in addition to not giving the real information for selling they tell you things that are not the iris girl they lie to you saying that the LG and Samsung phones are discontinued so you can keep a t device Mobile with bad reception and the defective horn I went to return it half an hour after buying it, they simply ignored you and the guy who is there mocks saying that he will only return 20 dollars when I pay more than 170 dollars they have no education they are arrogant arrogant and rude, I have been a subway customer for 14 years and I have never been treated so badly, disgusting business(Original)Jamás recomendaría el lugar las personas que atienden son groseros además de que no dan la información real por vender le dicen a uno cosas que no son la chica iris te mienten diciendo que los teléfonos LG y Samsung están descontinuados para que te quedes con un aparato t móvil con mala recepción y la bocina viciada fui a regresarlo a la media hora de haberlo comprado simplemente te ignoran y el tipo que esta ahí se burla diciendo que solo te regresara 20 dolares cuando pague mas de 170 dolares no tienen ninguna educación son altaneros prepotentes y groseros tengo 14 años siendo clienta de metro y jamás me habían tratado tan mal asco de negocio
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August 2021 by anamaria Haro
(Translated by Google) A friend calling because there came his phone that they sent him from the company and they said here is not rude they answered they should change all the staff of that place(Original)Un amigo llamando porque ahí llego su teléfono que le mandaron de la compañía y dijeron aquí no está groseros contestaron deberían cambiar a todo el personal de ese local
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June 2021 by rogelio gomez
(Translated by Google) Salespeople need more training(Original)Nesesitar más capacitación los vendedores
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May 2021 by Leo H.
I got great customer service from Iris. She was very helpful from start to finish and made my visit very welcoming. Please hire more people like Iris and promote her if you can.
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April 2021 by Diana H.
This location has very bad customer service! They don't use gloves and they touch other customers phones when there touching yours. They don't even use hand sanitizer before touching other phones! The manager is really rude and she screams to the customers
