-
April 2023 by Adam Noah
This store is not legit, if you make a phone order with them, they will sell your phone to someone else who just walked in, just like what happened with me today.
-
June 2022 by Sa R
That 1 star review was an accident.. I'm sorry about that!! It was a mistake..You Guys were so awesome yesterday!!!! Went wayyyy above & beyond to make sure everything was Perfect!! Thank you SOOOOO soo much!!!!
-
January 2022 by CHRIS NGUYEN
Leon is a great staff. He is very nice and professional. I recommend to come here and looking for Leon.
-
October 2021 by Emi Licea
Amazing service! I was personally helped by the District Manager who provided excellent customer service. He answered every question I had, and I walked away with a new phone at a great price! I was very satisfied with the service I received while shopping and will return in the future. Highly recommend this Metro PCS location.
-
June 2021 by Karri S.
This store deserves 0 star! My boyfriend Diego Saldana went to this store to active a new line because we thought his phone was lost. We ended up finding the phone so we went back to his location to get a full refund. The girl told him it was a Fucken "BUNDLE" and he was charge for screen protector $40, cheap a** case for $40 and a damm memory card $40 without my boyfriend permission! Diego doesn't even know what's a sd card. I am so mad that they did dirty to my man. Now they don't even want to give us a full refund ! F*** this store specially the girl who helped him out. Karma is a b***** Please don't come to this store al they do is stew your money.
-
March 2021 by Daddy M.
Please take my personal advice and don't even come near this place the owner manger supervisor are some scammers they are just a small part of the problem this is a world wide issue they give you numbers that they have recycled and link to spammer and scammers trying to steal your info these people are the worst they are thief who steal from the elderly they spam you with text messages with a link they want you to click on them so they can steal all your info worst customer service ever PLEASE TAKE MY PERSONAL EXPERIENCE WITH THESE PEOPLE I don't gain anything by lying I just don't want other people to go thru what I did ,the sad part is that there a lot of older people you go there and pretty sure they been scammed as well ,the owner is smart cause he know elderly people are easier to scam more vulnerable THEY BEEN REPORTED TO THE FBI!!AND YOU WILL BE SHUT DOWN
-
March 2021 by Jay jay J.
I went yesterday cause my phone was broke it just shut off completely on me and I needed help ASAP and I'm so glad I went her name was brennah not sure how to spell her name but she was so helpful and extremely nice and she helped me get a good phone and with a phone case and everything !! So glad I went line was long and everyone else other employees just walking around doing nothing , and there's a line outside that was rude even a employee knew a " customer " and let him cut !! So happy I got her to helped me out (:
-
November 2020 by Em The Paint Plug
Amazing service! I was personally helped by the District Manager who provided excellent customer service. He answered every question I had, and I walked away with a new phone at a great price! I was very satisfied with the service I received while shopping and will return in the future. Highly recommend this Metro PCS location.
-
November 2020 by Roxanne Ramirez
I have purchased a couple phones from this location now and have always had a great experience. I have been a customer of Metro PCS for a little over 10 years and have been to many locations (I live in LA but have family in OC, & prefer to go to this location when I'm in the area). Great customer service, great prices, and the newest phones available!
-
August 2020 by Giovanna A.
I love this place. I called them and they answered right away. I actually got to meet the district manager. He was able to help me out on the exact phone I was looking for. Overall it was amazing. I definitely do recommend this place. Btw his name was Ahmad.
-
August 2020 by Erika P.
My phone broke so I was in need of a new one. There was a short line to get in because of covid but it was mainly people inside making phone payments at the front so I asked if I could just browse the phones because I needed to buy a new one. (In the back of the store). They rudely told me no. I waited in line just to come inside to a lady talking to me like I was a nuisance and just to be told that they have "very limited" supply of iPhones. They didn't have the ones I wanted. Bad service, so I'll be spending my money elsewhere.
-
June 2020 by Mark K.
I don't know how this store stays in business. Worst customer service on the planet. The guys are lazy and the women are absolute bitches with attitude, so greedy for a sale it's pathetic, using intimidation and guilt trips to manipulate people. Couldn't care less if your phone has problems, will NOT uphold their guarantees. Bye Metro on Bristol. You suck!
-
May 2020 by Dirk D.
My review is about a few employees and management. I was lied to about a certain promotion over the phone when I came into the store they said something different. The store is a corporate store so I expected better customer service especially if I was told one thing and then they wouldn't honor it when I came in . Told the manager I would be calling and making a complaint and giving them a bad yelp score also. He didn't care and acted like it wasn't a big deal. Also this store was playing explicit rap music super loud in the store with curse words and other bad lyrics in reference to drugs. Not ok especially for a corporate store with families coming in.
-
March 2020 by Sam Moussa
Experience was very cool. Very cool employees, customer service was on poiny.
-
March 2020 by Ahmad Jaber
The customer service is AMAZING, keep it up guys Thank you
