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February 2024 by Yasna Nouri
Made the process really easy. Great kind gentlemen with nice attitude:)
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February 2024 by Antonio Morales
Great service and great people!!! Highly recommended
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February 2024 by Jessuce Hernandez
The customer service here was amazing by Omar and Jeremy ,I feel comfortable with the piechasr and the price.
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February 2024 by Robert Rodher
Two excellent people, very nice, friendly and very good service in everything, I would give it 10 stars, I mean Roberto and his partner, they assembled the bedroom quickly and very very professional, I am very happy
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February 2024 by veronica torres
UPDATE: Once my order was placed the delivery personnel as well as Jeremy went M.I.A. Neither of them returned my messages about when I could expect delivery, which freaked me out considering the whole reason I decided to go with Ornate was because they promised to deliver it within 2 weeks time. After a week of not hearing from anyone, I finally got a text message in the evening informing me they would deliver tomorrow afternoon. What really?! I had to call my employer to let them know I couldn’t come in because there was no way I was going to miss the delivery.There were no instructions on how to assemble the couch and I didn’t realize there were packaged legs hidden underneath the cushions that needed to manually be attached until after I had assembled everything.Jeremy also offered a free gift to be delivered with my sofa if I left a Google 5 star review, which you can see below. I asked the delivery guy about the gift and he said he never heard of such a thing, so I contacted Jeremy and he said he would have it mailed out. I’m going on week 4 with no item as promised and no one reaching out to see how the delivery went or if we are satisfied with the purchase.I do regret not doing business with the original company I researched, Coleman Furniture, because they offered the same sofa with free delivery, white glove in home assembly, and a 5 year warranty, whereas you have to pay for shipping, assembly, and separate 3 year warranty with Ornate. I was just being impatient and wanted the sofa before a certain date, which I fully regret spending my time and money with this company.The hassle it was to unbox each item and dispose of the large cardboard, bubble wrap, and plastic was overwhelming and couldn’t dispose of it in our regular recycling bins. Never again will I do business with Ornate Furniture. I hope this review can help save someone else a headache and time, SPEND YOUR HARD EARNED MONEY ELSEWHERE!Jeremy was very helpful when purchasing our new sofa considering I was shopping online instead of in-store. He extends his customer service by reaching out via text and phone to answer any questions I may need. This was very helpful and reassuring since a couple of days prior to speaking with him, I had purchased the same piece at another retailer but was disappointed with the delivery timeline considering it was a month wait away andI wanted it before my event. Jeremy assured me a date later in the same month (give or take 1-2 days) that worked much better for my schedule. Thanks for reaching out in a timely manner.
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February 2024 by Chris Cruz
Awesome service best in business
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February 2024 by Maria Gonzalez
Excellent service, very good people! Ask about Omar.
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February 2024 by Nik k
Came here to check out bedroom furniture and Jeremy was a big help. Got a good deal and pleasant experience. The selection is huge and seems like good place for everyone’s budget.
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February 2024 by Roshani shah
Jeremy was great help! Great furniture and shopping options to browse. The deals are amazing.
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February 2024 by Cesar Serrano
This place ordered what we wanted at a fraction of the price! Adrian helped us and he was really friendly and helpful. He gave us some addition discounts and we couldn’t be happier! We will def be back!
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February 2024 by brianna thompson
Great store. Jeremy is great and super helpful!! Can’t recommend enough!!
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February 2024 by Danny Me
Easiest couch purchase. Jeremy help me buy this couch in 20 minutes. Quick and easy!
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February 2024 by Johnny Jimenez
This place is great very helpfulGave us what we were looking for!Happy customer ?
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February 2024 by nadine
Jeremey was amazing! He helped us find a great couch and showed us a bunch of different options as well. I recommend coming to find great deals on good quality couches.
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February 2024 by Alexandra GMZ
I ordered a couch from Ornate Furniture in December, everything went very well at the beginning within a week I had received the couch. Once we unpackaged the couch and put it together, we noticed the arm rest was broken. Annoyed, but understanding I have them a call and they said to email them pictures, short description etc. they mentioned I only had 48 hours to do this from the time the couch was delivered so I did it right away. He also mentioned don’t use the couch until they figure it out, which is annoying when you just bought a new couch and can’t sit on it for a month. A week goes by after the email, no response no call, nothing. I called them and they say they never received an email, upset I tell them to check again and forward the email with the date it was initially sent for proof. Eventually, he says he will submit the claim and get back to me. 2 weeks later they schedule a repair tech, repair tech looks at my couch from a far and walks out and says it not repairable and leaves. Called Ornate again, demanding a replacement and finally got one a few days after that, on that day I wasn’t home to check everything looked good but when I did the couch was installed wrong by the delivery team. Overall, i wouldn’t order from them again, every phone interaction with them involved attitude from the “customer service dept” There’s lack of communication, inconsistent customer service, and no sense of urgency for these types of situations. Also they will try to schedule you last minute and if you don’t take it more than likely you’re waiting for another week.
