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February 2024 by Christine M.
WARNING!! if you buy latex balloons and get them filled with helium, they only last 6-8 hours. I had purchased a bag of 6 confetti filled latex balloons.. I had them filled up with helium the evening before the party because I had a really packed schedule the next day. I was so disappointed when I found them on the ground the next morning. These were for my 3 year old niece who loves balloons. Stressed and inconvenienced between work calls, I rushed back to Party City to see if they could blow up 3 new ones. They said I would have to pay again. I spoke to the manager, Rosa. Expressed my disappointment and told her that nobody ever told me the latex balloons would only last up to 6 to 8 hours. I was use to Mylar balloons that can last up to weeks. Rosa went ahead and blew up three new balloons for me. Thank you Rosa!!! Much appreciated.
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February 2024 by Darnie M.
Not sure why there are so many bad reviews for this location the employees are so helpful on last minute balloons we need . Even if I am there 3 minutes before closing they help me when I expect a no last minute balloons option. Just chill We expect a lot from the middle men and women of retail and customer service they don't make up the company rules they just follow them and tell us.
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February 2024 by Jacqueline C.
Horrible customer service and the manager "Maribel" is so unprofessional and rude. I asked if I can get the cooperate number and she said I can look it up on my phone myself . She did not want to return any of items which I had my original receipt and haven't been past the 30 or 7 days. Then she had the audacity to asked me what I used the items for or why did I purchase it like why do you care as long as I have the receipt you shouldn't be questioning me. I will be calling cooperate on her and the other employee Vanessa. I can see why they have bad reviews because their customer service sucks especially that "manger" Maribel I've seen couple bad reviews for her and I can see why now !! I wish I can give a 0 star. The fact that I see complaints of Maribel and Vanessa says a lot about them. Also Maribel said she's a manager but in her name just says team member lol
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November 2023 by Christmas Blessing
Good service
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November 2023 by Monica Ann M.
Horrible horrendous customer service false advertising to get people at the counter and then be rude and tell them no and then when there wrong they still said I don't care i'll fix the sign and move it later !!!! I give it a year before these are out of business but they should keep current customers coming the manager was so rude and I will never come back I would rather to amazon and shein then come here for any thing
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November 2023 by Jocy C.
Never seen someone react to a review. People are entitled to their opinions. But I think I hit a nerve mentioning the name of the rep. Might be her friend, family, or even the rep herself on a made up account. Someone name Ana O. But yet she reviews that dominos is crap cuz they didn't want to cancel her order. I am returning balloon bases and balloons, you are talking about canceling a food order which is way different. You can't take the pizza out the oven when it's already there. I am just updating this review since someone took the time to respond to my 2-3 month post.
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October 2023 by Justin Green
TERRIBLE customer service DO NOT RECCOMEND. They have 5 enployees inside working and only 1 can work cashier and help anybody out. Anybody else just continues whatever else they are doing aroind the store. The bald headed guy was VERY rude. Seemed like he HATED where he was at.
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August 2023 by Jarvis J.
Not sure why the reviews are so low, but I came in at the last minute to get some candles for a birthday cake and was surprised at the number of choices. And while I did want to get a ballon, because of its popularity I knew it was a small chance of getting it as it was sold out I like Party City as you can always find numerous choices for party favors. Give them a try, but you have to plan ahead for popular stuff, but last minute it works just fine.
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July 2023 by Waldin Gonzalez
Store is dying, employees are nice.
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July 2023 by Jennifer S.
I'd like to recognize Robert from store #76. Upon walking in to pick up my online order, I realized I was being followed by a strange man. He began to follow my son and I down the aisles. It even looked like he was recording us. I approached Robert about my online order. Not only did he provide exceptional customer service while retrieving my order, but when I expressed my concerns about the man who was following us, he reassured me that everything would be okay. He checked the store to make sure the man had left. He even walked us to my vehicle so that I felt comfortable leaving the store. He could tell I was very frightened by the situation. Robert deserves to be recognized and rewarded for his outstanding customer service and kindness. Thank you so much Robert! We really appreciate you.
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July 2023 by Maria Mejia
I was walking around the store trying to find Cocomelon party supplies. I noticed staff members following me around, I began to feel very uncomfortable. I wasn’t doing anything wrong! When I walked up to pay the supervisor rushed past me and stood by the front door. I looked at her and turned to the register to pay. I assume they thought I was trying to come up. I spent $89.00 and this is the last time I ever spend my money at this store.
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July 2023 by Alan Bliss
GREAT party supply store, including helium-filled balloons . . . quick online shopping, with pick up at store, is very convenient!
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July 2023 by Ocean
They never have tape. All those supplies and never any tape, bummer
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June 2023 by Kimberly White
I bought the 21st birthday package in addition to 4 helium balloons. I was trying for the free delivery and had to spend a certain amt. I sent my daughter to pick it up. Only 4 of the balloons were filled with helium. I checked helium on the app. So I had to go back and get them to blow them all up. ??♀️
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May 2023 by Negah Falsafi
I recently purchased balloons from Party City for my friend's son's birthday party, and I couldn't be happier with the service. The quality of the balloons was top-notch, and they added a vibrant touch to our celebrations. The staff was friendly and helpful, ensuring that our order was fulfilled accurately and on time. I was truly impressed with the level of professionalism and dedication to customer satisfaction. For anyone planning a party, I wholeheartedly recommend Party City for all your party supply needs!