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February 2024 by Kevin P.
When you spend almost $75 on 160# of cat litter and they have NO carts. You use an employee work cart. NOT good customer service. I guess you don't want the business. Lucky for me there are better stores in HB. SO LONG SA PETCO!!!
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January 2024 by Jannet M.
**This review is for Joey ** They are always so helpful and patient! My basket is always full of stuff and I always feel bad that there is a long line behind me and they are the only one at the register. No matter how long the line is Joey always remains super friendly, helpful and pleasant with everyone. Always a great shopping experience when Joey is there.
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January 2024 by Angel B.
Fishes for my classroom. Pet Co sponsors a program called Pets in the classroom. I got a voucher for a 10 gallon aquarium and some fish. I purchased some accessories like rocks/pebbles, plants, and s sunkin barrel for the little guys to swim thru. This particular location was very helpful. I was told the aquarium needed to be up and running before adding fish. I went back a week later and picked out a few fish. A week after that, the fish are still alive. Located near Trader Joe's on Bristol. Parking is plenty but always full. Staff is friendly.
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January 2024 by Ginger E.
This place looks like a third world country. It's chaotic. You can't push a cart in here there's so much clutter. It's filthy and they don't have any inventory. Total pass.
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January 2024 by Phanny R.
If I could give 0 stars I would. The workers in the vet are so rude. Staff saw us and left quickly to lunch
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December 2023 by Amanda G.
My experience today at grooming left a bad taste in my mouth. I made an appt with a groomer named here on Yelp that had positive reviews. I was running a few minutes behind for my 2:45 pm appt, so I called to let the staff know and confirm that I could still make it. The person on the phone said that as long as I made it by 3 pm (checked in, signing paperwork) they could still take me. We got there at 2:58 (traffic going north on Bristol between the In-N-Out and roadwork is no joke) and no one was in the lobby to check us in. I called out and our groomer came out of the back room. I shared who we were and immediately was served with "you're late". I told her that I had just called and that I was told we could still come. She was confused that we wanted a haircut in addition to a bath (my dog has shorter hair, but we like to buzz it every few months) and was concerned she wouldn't have time to do it. She kept saying that there was a VIP client (which at first sounded super rude, but apparently it's an upgraded package?) coming in right after me and that she wasn't sure she'd have time. First of all, the other Petco's we've done grooming at all seem to have a 3-4 hour window between clients, and secondly, if there wouldn't have been time for us, why not say so on the phone? In any case, we started filling out paperwork, even though I was a little uneasy knowing that we would be rushed. Her colleague came out to remind her about the VIP client again and insinuated that there may not be enough time for us. I ultimately chose to bow out, given the experience I had with the staff, and honestly the way the front of the grooming area looked (dirty and filled with hair). I would not come back here for grooming and hope that others have a better experience than I do should they choose this location for grooming services. Hoping the staff improves their communication and customer service!
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December 2023 by Monica Lazo
Someone named JOSE help me at the dogs section to find what I was looking for and I got my dogs food.. I feel very satisfied with the service
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December 2023 by Emily Valentino
I had an encounter with the cashier, Joey. I explained that the bag of dog food I was holding had dried urine and asked for some wipes to clean with. Joey pulled out two wet wipes and laid them on the bag of dog food. Then stood there. While I took one to clean my hands and clothing. I thought maybe they would offer assistance to help clean the bag. But they just told me the price that I owed and asked if I wanted to donate. And continued to stand there. I was paying cash but first spent a few minutes then cleaning all the dried urine off of the dog bag. It was very awkward for me and it felt that the cashier saw that cleaning this bag was beneath them. Since Joey was the only cashier at this time, it left a long line of customers behind me. Staring.
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December 2023 by Cory H
Grooming department the worst I've experience in my time living in Orange County. Turned me away for being 30 seconds past the grace period one week, then 2 weeks later when tried to bring my dog back they say he's too matted for them to take. Unbelievable lack of customer service, go literally anywhere else.
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November 2023 by Nelly B.
This Petco does not have an available female restroom. Per employees they only have for males because the key for their female restroom is broken. AND there is no sign on their door indicating that their female restroom is not working.
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November 2023 by John A.
Poor animal food quality they leave it out for weeks. I had to ask for a refund as my puppy got sick from the food
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October 2023 by Gabriella
My bf and I normally go to PetSmart so this was our first time at Petco. Unfortunately, I regret coming to this store. There was only one guy at the registers. The guy who rung up our items lacked customer service, his name is George. Very rude, no manners whatsoever, and lacked common sense. This location needs better employees who actually care to work there. George, I hope you find another job that changes your attitude.
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September 2023 by Maria Mendoza
Vet care dr was great. Vaccinated my cat only he , Casper hurt his right paw in his harness .. over-all I recommend Santa Ana location ..Thanks very friendly environmentAka Bengal cat 17weeks
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August 2023 by Virginia Pender
I volunteer with the cat rescue, so didn't buy anything there.
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July 2023 by R M
Staff was really caring and careful with my sweet cat. The Doctor is very attentive and wants is best for her