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June 2025 by J R
The absolute worst location and lack of service or care. This location, which feels like a prison waiting room, allows people to walk-in, but then after waiting for more than 30 minutes, with no other patients waiting in the waiting room, inform the stand-by patient that they are booked for the rest of the day. An absolute joke of a health care facility.
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June 2025 by Hilda Solis
Staff are very nice and well trained. great service every time.
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May 2025 by Allen M
I am writing to express my concern regarding an issue I encountered during a blood draw appointment. I submitted my insurance information, including my Medicare and Aetna PPO details for a $40 or less lab test copay approximately one week prior to my appointment.
Upon arrival for the blood draw, I was informed that there would be a charge of approximately $1,000 for individuals without insurance or $650 with the insurance. I explained that I had already provided my insurance information to your office a week prior. Unfortunately, no one from Quest followed up to confirm my insurance details or inform me of any potential deductible charges before my appointment.
It was only at the last moment, right before the test, that I was made aware of this significant potential charge. This lack of communication and follow-up caused considerable distress and inconvenience.
I kindly request that you review my submitted insurance information and clarify the charges applicable to my test under my Medicare and Aetna PPO plans. I expect the copay to be $40 or less as per my insurance.
Allen
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May 2025 by Nancy Magana
show up 30 mins before appointment, register in at 735am,no one at front desk to help patients that don't know how to use kiosk. Got in and no one can't find my paperwork so had to go to my car when I got back they told me my lab work was supposed to get done before 8am.
So it's my fault to get there way before my appointment 🙃 and dont get call in because people show up late and get call in!! I don't get it
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April 2025 by tony boccignone
Quick and Painless.... Almost. I would recommend if you are in need. Make sure you make an appointment.
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April 2025 by Addie M Ayala
Quest is always a professional, clean lab. Scheduling is also very easy online
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June 2024 by Laura Lopez
Yolanda is the best phlebotomist! She’s been helping me for years! During the Covid pandemic she kept everything running smoothly!
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June 2024 by Johna B
Great place, was taken care of and will be back for sure ! Nurse was very nice and friendly.
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June 2024 by Kristen Garcia
If we could give 0 stars… I would! 3 hour waste.
Do NOT come here. The waiting room floors were dirty. They only have 2 iPads to check you in; with NO ONE at their front desk. I confirmed with the supervisor Ana that they no longer have anyone to provide assistance at their front desk. Only the iPads. So if you have any questions or issues and need help… you are SOL. Also, they have an employee by the name of Leslie who has an extremely nasty attitude problem. Would NEVER recommend coming here unless you’re absolutely desperate.
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June 2024 by Viet Be
Poor schedule appointment. I scheduled to get the appointment through a voice-activated system with Quest and got a confirmation code. But the lab has not had my appointment in their schedule!!!
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June 2024 by Andy Krop
I had an appointment, they took me in 4 minutes early! The phlebotomist was phenomenal didn't even feel the needle! I will keep coming back to this location, it's not the closest or most convenient but the staff is outstanding!
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June 2024 by Andrew Cator
If you have a reserved appointment they are very punctual and fast.
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June 2024 by JIM LANGDON
Been with Quest Diagnostics for over 16 years. The staff is "the best", always feel the "made it happen" when I walk out. Only ""LAB"" to use. From enter to exit, thank you.
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June 2024 by Carlos Rodriguez
Good service, Fast and efective.
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June 2024 by Johnnie
As usual, Quest at the 801 Tustin Ave. location was extremely easy to schedule, confirm, and check in. The personnel are efficient, friendly, and professional! Thank you!
