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December 2023 by Uriel H.
The manager or whatever position he holds is so smug and arrogant. Like he doesn't have to be there. Was annoyed at questions pertaining to what that business is all about. 0/10 if I could. Not worth it.
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November 2023 by Miguel M.
This place has bad customer service. And they show no love. Over pricing sneakers ridiculously as well. Like I get it that you guys need to make money but don't fuck people over by overselling them as well. I don't recommend it there.
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October 2023 by Phaiz R.
Came on here to see if they have a website but after reading all the negative comments, I think I'll stick with sneaker aps.
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July 2023 by Mohammed Aljasem
All the trendy sneakers are available there
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June 2023 by Kevin T.
Came in to sell/trade some lower end Yeezys and Jordans. The worker behind the counter was extremely disrespectful. Told us that "they are going to have to pass" on my shoes in a very rude tone. Enjoyed coming here in the past but will never come back again.
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June 2023 by Ever D.
This was my second time coming by and I honestly have never dealt with a resell shop with worse customer service. They act as if they don't care and will lowball you for the shoes your trying to sell. They say they go according to market but they always lowball plus over price shoes. I can deal with the lowballs and over priced shoes that don't follow market but there customer service is something else. Employees just don't seem to be friendly or actually care. I do not recommend shopping here, try holyground or tilt down in Los Angeles
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March 2023 by Blake A
Just drove 30 mins to sell shoes bc in your bio on Instagram it says ‘always buying’ yet was told the complete opposite when I got to the store. The employee wasn’t even apologetic about it.
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January 2023 by Ares Galan-Rodriguez
Great experience
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December 2022 by Arianna B.
I was doing some last minute Christmas shopping with the hopes of finding a unique pair of Jordan's for my boyfriend. I started at Shoe Palace a block away but their selection was abysmal. I decided to check Yelp and found RIF close by. They had a HUGE selection of rare kicks and although the prices were retail, I was in a pinch and willing to pay more for convenience. I think the staff could tell I was having a hard time making a decision by my lingering back and forth; one guy eventually asked what I was looking for and said he would bring out all the size 11 Jordan's within my price range from the back. I eventually made a decision and they even gave me an energy drink because I was expressing how I had a long night of wrapping presents and decorating ahead of me...great service and they were very nice!
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October 2022 by Marcus M.
Id give this store a Zero star . Rifoc is horrible went to take a look at the store maybe it would be open closed of course tried to call them nothing don't waits your time coming or doing business with them.
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September 2022 by Justin Girard
I went in to get some shoes looked at and bro at the front register was super fried. Eyes redder than a USC jersey
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August 2022 by Richard S.
If you're looking to sell your items SELL THEM ELSEWHERE. RIF.OC doesn't value your time. RIF.OC doesn't care about your time nor do they care about they're customer service. I messaged them on IG (which they encourage) on Friday morning in regards to selling my deadstock TS1's, I got no reply so I figured they must be busy and I decided to go out of my way and drive 40 mins round trip + look / pay for parking. I get there and this kid takes a glance at the sneakers, asks me to wait for 5 mins since the "guy who buys" is not in that day. After 3 mins he tells me to just return on Sunday instead and that's that. Now I'm a bit annoyed, but since I have a haircut appt nearby on Sunday I figured I'd walk in on Sunday and just ask what's the payout on a DEADSTOCK PAIR. Come Sunday, I'm done with my haircut and I drive out of my way once again to confirm and talk to the "guy who buys". I walk inside, I see the same kid I spoke to on Friday so I walk up to the kid and remind him who I am and he tells me the guy is in the back. I wait for the guy patiently and when he comes out he looks at me like I'm some sort of nuisance. I let him know my situation and ask what they're paying out for the DEADSTOCK sneaker and the size and all he tells me is, "you have to bring them in." I've been in this game for far too long to know they could have just given me a price then and there, I would've happily gone home and came back with them to legit check the items and collect my coins. Matter of fact, I still got DMs from 2017 where they would actually give you their price payout via DMs. Next time I won't even bother coming to this place, I'd much rather drive to LA and visit Round Two, Syndicate, RIF.LA, Sell on GOAT and take them to Flight Club. Hell, I'll even step foot at Cool Kicks before stepping foot here again and I'd advise everyone to lose to do the same.
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August 2022 by Danish A.
Do better. Back to GOAT, we go. I saw they posted on IG they were open from 12-6. I showed up at 5:45 and closed. I knocked, and someone came out and said, "we decided to close early today." That's it. I told him I called several times, and my man's response was, "We don't have a phone number."
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August 2022 by Wiin W.
Leaving two stars because 1 I was greeted once I walked in and 2 because they have a good selection. This place is cool and all, but some of the staff got to work on their customer service skills. Saw a story post on IG for shoes at $30, I called ahead of time but no answer to confirm if they were still there. (Maybe get a 714 or 949 area code would help since 657 number just kept ringing) I took a screenshot of it (I still have) and decided to drive 30 minutes out during traffic hour in hopes they would still have em, I arrived and showed the kid (definitely in his late teens or early 20s) and he said yea they still have em. I was like yea I'll take them then. I decided to check out and the kid said it would be $300 something after tax. I asked if that was correct since I showed him the story post and it said $30 and he said nothing for a couple seconds. I asked if it was a typo and the kid just looked down. Like bro do you not know how to interact with people?? I ended up just telling him I'm good on that and NO ONE said anything, not even an apology for a simple mistake or a MY BAD. Can't even own up to a mistake. I end up leaving and I saw that they reposted them at the $300 price. Drove 30 minutes in traffic for nothing. A simple " I'm sorry for the inconvenience, but we made a mistake" would of gone a long way. DOUBLE or TRIPLE check prices before y'all post em. Gas ain't free. Maybe pick up the store phone as well to prevent this from happening, I'm sure y'all know how to use a phone since majority of y'all were on your personal phones as I walked in.
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April 2022 by Samantha M.
Instagram said "always buying" but was turned away when I drove all the way here. Would not recommend. Horrible customer service.