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February 2024 by Carolyn Orr
Great service and I'm happy for what I buy.
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February 2024 by Rosane Pereira
Excellent place to buy branded things at a good price.
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January 2024 by P Jordan
This is a very messy, chaotic location. The layout was absolutely horrible, it’s very hard to walk between the isles, or even know where everything is, because it’s so compacted and tight.In addition, the store is very messy. There are stuff all over the floor, shoes, everywhere, and that’s not the responsibility of the employee because it’s more on the customer, however, the issue was that they had those huge racks that are used by employees just placed randomly in the middle of walkways, making it nearly impossible to walk around the store. The line also stretched all the way to the back , they were very slow and everyone was complaining. It was so chaotic we left.
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January 2024 by ayanna welch
Went to go look for toddler shoes and clothes. everything was mixed up, and the shoes were dirty like some dropped soda on them or had dirt from other people feet on them. There were 5 lanes open, yet the line was wrapping around the entire store. The line started from the front and went all the way to the dressing rooms, then wrapped around to the other side. Very frustrating experience. I ended up leaving empty-handed and so frustrated. Also there wasn't a single shopping cart available for me to use
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January 2024 by un desconocido
30 minutes in line, understaff and overbusied
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January 2024 by Charly Carrillo
Excellent service, very friendly staff, thank you and greetings
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December 2023 by Erika F.
Terrible customer service on 12/18/23. I get that employees are tired and want to get home too but they don't need to be aggressive about getting people to leave. I hate that I didn't get any names but the kid-looking security and the (I'm guessing here) manager girl on duty need some training. At 10:15pm the girl made an announcement that the store was closing in 45 min. She proceeded to announce something along the lines of security will escort you out and something about the police would be called. I was waiting in line and did notice a young woman about two people ahead who seemed to have a Ross bag for a return, I presumed. When 11pm hit, the same girl who made the first announcement made the closing announcement and again aggressively said she would have security escort people out. Upon ending her announcement, she slammed the receiver multiple times loudly which resonated across the store over the speaker. I made a comment to my mom about how exaggerated she was and how there was no need to be so aggressive. All this time there were only TWO registers open which explained why it took almost an hour for us to check out. The young lady with the return finally got to the cashier and the manager goes over and almost yells at her saying "no returns, have a good night!" The young lady looked confused and calmly explained how she had waited over an hour in line to do that return. The girl walked back and yelled "no returns, no returns! THANK YOU have a good night." All of it said with such a mocking and horrible attitude. And then FINALLY made an announcement to the people in line about not doing returns. So messed up! Not only did the lady speak up about the issue but myself and another customer both expressed how messed up that was. I can't imagine being in that lady's shoes. After the lady left the store, understandably upset, the kid-looking security and the girl manager joked about the incident. When I tried to speak to the security kid on duty about how they really should've made an announcement about no returns, he just kept cutting me off saying "that's not my job!" To which I kept replying "well it's someone's job" and then just ignored me. The manager could have handled it SO much better or she could have handled the return herself. If she really wanted people out she could've opened up another register and got the line moving. Instead it seems she just hid over by the Amazon lockers. Not to mention there was one woman employee who kept walking up and down the line of customers checking us and our carts for I don't know what?? and not once did she mention that they were not doing returns. I hope that young lady with the return gets some resolution with this whole incident!
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December 2023 by Gary N.
Located in The South Coast shopping district, so I expected to see some very high end stuffs here, which I found majority of them at designer bags and sports apparel, everything else were trashed and demolished because of many shoppers in and out the store, some items got broken, opened, even stolen, lots of items were laying around on the floor, got treaded by shopping carts and very dirty and dusty, sad to say I have to find another Ross that less chaotic than this one, although I was fascinated by their fancy bags and clothes.
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December 2023 by Belman cole
only have two registers open and line is so long all the way to the clothes.
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December 2023 by Mrs. D.
This place is discusting and disturbing. It's warm to the point where people are sweating in the store ,people are coughing, babies are crying and coughing . Shoes handbags clothes are all over the floor. This store is a freaking mess! I bought nothing in this store, I do not recommend this dirty store.
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November 2023 by Aidas Zarskus
They don't know how to manage alarms here, after browsing 5min the store the headache guaranted.
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November 2023 by el flaco perez
The lines are like 30 people on the line and there's only 2 registered open 30 min waiting
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November 2023 by Jazmine G.
Just came here and left empty handed I will no longer be shopping at this ross the employee Norma in the fitting rooms was extremely rude and unprofessional she snatched the number out of my sons hand a 1 year old as I was trying to give her the number back which set me off because she was super rude from the beginning didn't even acknowledge me at all waiting there for a room until I asked her am I supposed to just walk in myself with no number then she gave me the number and had a disgusting attitude I asked her can I help you because after she took my number she kept mad dogging me straight into my eyes and she replied can I help you and I told her your the one looking at me with a problem and I asked her do u work here she said obviously I said then why are you acting like this where's your manager ?so disgusting and low
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November 2023 by Patti M.
0 Star review. Had to select 1 or I couldn't post. This store is utterly ridiculous! All they need to do is hire more people to service the customers. And/or put in self check out stations like other Ross locations. So crazy that the line goes all the way to the back of the store that you have to wait in line forever. NOT worth it! My time is more valuable. Get it together Ross management!!!
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October 2023 by Matt Eachon
If you choose to shop here, bring a chair, some food and water, and expect to wait in line for at least 20-25mins no matter what time or day you go. Completely understaffed all the time.
