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March 2024 by Jt Broughton
Useless phone system.
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January 2024 by Sivananthan Chelliah
Easy to order online and get your glass fixed. Professional job.
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November 2023 by Nadya Wilkinson II
Friendly service, filled two cracks in under an hour
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October 2023 by Joey Cormier
Horrible service!!!
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October 2023 by Jeffrey Tiqui
Service was fast, they told me to wait 3 hours or so and it finished exactly 2 hours. everything was professional and fast. They cleaned the other windows as well. this is my 2nd time and everything is easy. A1 everything
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September 2023 by cinthia lopez
Its unfortunate that I can't give them any negative stars. I had the worst experience with them! They kept my vehicle over night! I had received an email confirming my vehicle was ready at 6:04. I show up shortly after to find out they closed at 5:00pm. Customer service phone number listed on their door is only to schedule appointment and unable to reach a live person. Highly suggest to take your business elsewhere.
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August 2023 by BABY BAMBOO
I am very disappointed with the service I have received so far from this shop. They replaced my front windshield, 2 weeks later air leaked, bright the car back they fixed it. 2 months after the water leaked. I end up bringing my vehicle to another shop. These people are not trustworthy, I should read Google reviews before bringing my vehicle here.Rude, disrespectful and terrible service.
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July 2023 by Bandish Patel
Highly recommend this place. The employees really put their effort in fixing my windshield and doing recalibration for my Honda Civic. I was really happy with their service. Good job team. Keep it up.
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July 2023 by Amy Nichols
Had these guys come out to repair a TINY crack that I’m sure would’ve been fine had I just left it alone but unfortunately I thought better safe then sorry. The tech that came out showed up made it 5 times worse then said yeah sorry and got in his car and left. Now I need to replace the whole thing. What a joke. BEWARE!
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June 2023 by Anthony David
Fast friendly service - came 10 minutes before my appointment, was promptly greeted was told 3 hours for the windshield to be replaced and it only took 1 hour. Got emails, text message updates and videos. This place deserves a little more credit than it shows.
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June 2023 by Sunny C
I went through my insurance to have my Ioniq 5 windshield replaced at Safelite. Based on internet feedback and reviews, Safelite is a good place for Ioniq 5 drivers due to their ability to calibrate the sensors afterward. When I arrived I was greeted and assisted promptly. They verified all the paperwork and finished the job in under 3 hours.The reason for the 4 stars instead of 5 stars is the issue with the appointment. Ioniq 5 windshields must be OEM. Which means I had to wait one week for the windshield to arrive. The insurance company had all the info and purposefully booked my appointment 2 weeks out to ensure plenty of time for the OEM windshield to come in from Hyundai. My appointment was on a Tuesday. Then the Friday before I received a VM stating my appointment for Tuesday is canceled because no windshield was ordered and that the OEM windshield must first be approved through the insurance company. So yes, I was upset.I called and waited on hold for 15 minutes. Spoke to the rep and informed her of the situation. She was surprised no one placed the order and was apologetic. She did some magic on her end and I was able to get an appointment on Wednesday. All-in-all it wasn't too bad, I was delayed by one day. However, it was unnecessary worry and stress on my end to get this sorted out. If it wasn't for that mixup, I would have rated them a 5-star.
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May 2023 by Stan Green
Rude, disrespectful, expensive, terrible service.Why I did not read the reviews before?AAA recommended. Made 1 week appointment.Received 10 notifications and reminders by text and email priorTook half day off from work.Arrive 30 min prior to the appointmentExtremely rude guy at the front desk.“Part is not here and we do not know when will it be here”By the wayThey try to sell you 20$ wipers for 60$
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May 2023 by Gabe Lederer
Sent here by my insurance company, windshield replacement took 2 hours.Courteous staff, work done right.Recommended !!
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May 2023 by Kelly S
What's my Safelite story?I booked an appointment with Safelite to have my broken windshield replaced. I confirmed with them all information including the fact that I have a zero deductible insurance policy that provides for OEM parts.The Technician arrived on time and was very friendly, but that's the only thing I can say that was positive about my experience. He asked me to sign an agreement that states I would be paying a $500 deductible when the job was completed. I double checked my policy and even called my insurance company which confirmed the details of my policy. The insurance company spoke to the Technician and suggested that he call his insurance verification department to sort things out. He called, but then informed me that they would have to collect $500 and maybe I could sort things out with the insurance company for reimbursement. I informed him that I will not pay $500 and that he could pack up his windshield and leave.I also noticed that the windshield was a knock-off, definitely NOT an OEM windshield.I will not be using Safelite in the futue.
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April 2023 by Pete Bowen
Scheduled 2023 Telluride for windshield replacement for Feb 25. A day before the appointment, Safelite called to say the part is on order but had not arrived. They said they would call and reschedule. One month later, they have never called. I tried to call them to reschedule, but consistently went into automated system hell. I have since rescheduled manually--for two weeks out--but have no idea/or way to contact them to find out if they will have the part or not, or whether they will call me a day prior to cancel. Will update as action unfolds.