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February 2024 by Angie C.
When I come into SAFCU, I am always treated with respect and I dont have to wait. But when I had a problem with my credit card and tried to report it on the toll free number, I was waiting on a call loop and never got any help. I think it is important to be able to reach someone right away to report a problem, such as a stolen card or fraud. I really think there is room for improvement in this area.
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February 2024 by Belem S.
Great staff follow-up. They listen to customer concerns and work diligently to support customer needs. Have been a customer for over 25 years. A safe, caring business.
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February 2024 by Brenda M.
I've been a member of SAFCU for 15+years. The staff is always so helpful and quick to action. Best rates on auto loans. They have a family like feel!
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February 2024 by L G.
SAFCU treats you and takes care of you like family. They have the best customer service and best rates.
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November 2023 by Tim C.
After 30 years with accounts here, having successfully paid off an auto loan in the past, after having a HELOC that converted to another loan that I paid on always through a bankruptcy (long enough ago to be off my credit report) and eventually refinanced, when I really need them today for a $6000 personal loan to replace my engine so I can continue to go to work and pay my bills -- they said no. Awesome, right? (They said they'd consider me for a car loan for not enough money to actually buy a car, with a monthly payment I can't afford instead???) Thanks, SAFCU.
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November 2022 by Cali Love
Santa Ana Credit Union is wonderful they have great customer service and app.
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October 2022 by Sage
I don’t know how long I have been banking with them, but this is the most easiest and most friendly bank staff I ever experienced, they also help you with what ever they can with almost everything. Do recommending them to everyone.
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October 2022 by •venusly.y•
I don’t know how long I have been banking with them, but this is the most easiest and most friendly bank staff I ever experienced, they also help you with what ever they can with almost everything. Do recommending them to everyone.
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May 2022 by D. T.
I have been with SAFCU since the 90's. I have always liked this bank, but in the last year or so they have really gone down. They never notified their customers about the change of hours for Friday's. I can't believe they are only open until 4pm now on Fridays. This makes it very difficult to deposit my check. Banks that were affiliated with them where I could deposit my check, are no longer affiliated, and last time I spoke with someone within the bank, they were rude to me over the phone. I was attempting to pull money out of my own account and was denied twice at two different places. When I called the bank that next Monday, they told me there was fraud at the bank and I was unable to pull money out of my account. Another reason why I'm not happy. Why again was I not notified. I had no access to my own money because the bank itself was dealing with fraud. Communication is key when you are a service provider, especially a bank. I've had many loans through SAFCU, and they were great, but the banking side is going downhill.
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May 2022 by Mah Tah Sah Neh Jr
It will be bad to keep this alone to myself I came across the best forex expert ever Mrs vanessa william , who really help me to invest, Mrs vanessa william, is very honest and diligent in her work. All I did was to invest $500 and within 7 days she made $7000 profit for me. contact Via:Email;
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December 2021 by Zachary Hoyt
Words cannot express my frustration with dealing with SAFCC. Long story short: do not believe anything they say. They are incompetent amateurs.I attempted to open an account in order to obtain a car loan. I have >800 credit score, so was promised on the phone a 1.79% interest rate if I set up direct deposit, opened an account, and obtained a loan >$10k. Great! WRONG.Once I got into the branch, I was told that actually, the rate would be 2.34% as the direct deposit from my paycheck had to have already been set up (I was not told this on the phone) to be eligible for the promotional rate. Oh well, still a good rate, so even though I was frustrated I moved forward.After going into the branch, waiting 45 minutes, then having two follow-up phone calls where the loan was finally approved and we opened my account and I notified the seller that he should expect payment in the next 24 hrs, Alondra called me and said "oh is this car >10 years old? we don't do any loans for that, but you can take out a personal loan at a much higher interest rate..." (the vehicle is a low mileage 2004 Porsche 911). So after wasting many hours of my time and jeopardizing the purchase of the vehicle, the entire process was doomed from the start and could have been avoided simply from the first phone call.Lesson: take your money elsewhere.
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December 2021 by Zachary H.
Words cannot express my frustration with dealing with SAFCC. Long story short: do not believe anything they say. They are incompetent amateurs. I attempted to open an account in order to obtain a car loan. I have a higher than 800 credit score, so was promised on the phone a 1.79% interest rate if I set up direct deposit, opened an account, and obtained a loan more than $10k. Great! WRONG. Once I got into the branch, I was told that actually, the rate would be 2.34% as the direct deposit from my paycheck had to have already been set up (I was not told this on the phone) to be eligible for the promotional rate. Oh well, still a good rate, so even though I was frustrated I moved forward. After going into the branch, waiting 45 minutes, then having two follow-up phone calls where the loan was finally approved and we opened my account and I notified the seller that he should expect payment in the next 24 hrs, Alondra called me and said "oh is this car more than 10 years old? we don't do any loans for that, but you can take out a personal loan at a much higher interest rate..." (the vehicle is a low mileage 2004 Porsche 911). So after wasting many hours of my time and jeopardizing the purchase of the vehicle, the entire process was doomed from the start and could have been avoided simply from the first phone call. Lesson: take your money elsewhere.
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October 2021 by George C.
They have always been really nice and helpful here.
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August 2021 by Your Nightmare
SAFCU has superb, top shelf customer service as well, excellent loan rates not found in other institutions. The staff is courteous, proficient and offer friendly, fast financing. I will continue to have SAFCU as my go to for all my financial needs.
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August 2021 by Olivia S.
Great service. The staff are professional and always willing to help with any issues. The app is easy to use and happy with having this option
