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December 2023 by Krysta S.
I want to give a huge shout out to the Tuesday evening crew. I am a teacher and one of my students is doing a project for child development. She had to take care of a baby. Not only did this crew support my student but her district manager Manny was into it as well. My student was able to work and get support and get a very real world experience. She was tired when she came in but she was so excited to tell me about how helpful everyone was. They even made a make shift bed!!! Thank you guys so much for your help - because of your big hearts I will be recommending this location
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November 2023 by Nohelly E.
I just wanted to take the time and acknowledge this location. I want to thank Jonathan and Xiomara for really going out of their way to help me out I had purchased the nature beige dunks which did not fit and I had gone to the original store where I went to get them and they were not willing to help me out. I reached out to customer service and Jonathan put me in contact with Xiomara who went above and beyond really made me feel welcome and took care of me definitely will be going back to that location even if it's a 20 min drive
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June 2023 by Google user
Staff is very friendly and enthusiastic. Always asking us what we need every now and then. Excellent customer service! Keep up the good work team. Great collection of shoes some of them on sale was really cheap better then outlet pricing.\\n\\nGot some special stuff Keith haring x shoe palace clothes and black panther Crocs sandals at at great price!
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June 2023 by Riff Lim
Staff is very friendly and enthusiastic. Always asking us what we need every now and then. Excellent customer service! Keep up the good work team. Great collection of shoes some of them on sale was really cheap better then outlet pricing.Got some special stuff Keith haring x shoe palace clothes and black panther Crocs sandals at at great price!
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June 2023 by Eric Do
Got my Thunder 4s here and Black Cement/Gold 3s also. The staff are awesome.
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May 2023 by John H.
I came in the other day looking for a pair of shoes and I walked to a young lady name Katharyn and I was so disappointed she was rude towards me and showed unprofessional behavior I don't know if she was having a bad day but I felt disrespected! But Xio help me and let me say outstanding I left happy that girl deserves a raise! I give her 5 stars what a outstanding worker but I can't give the store a good rating if it wasn't for her I would have left one star
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April 2023 by Trinity Jensen
Good customer service and they have a decent selection. Gets a little busy on weekends of course!
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March 2023 by Nelsy V.
I went in to this store the other day. I was looking for shoes for my kids. Soon as I step in the store this lovely girl named Julie, greeted me and my family with a smile. She was guiding me around the store and kept on checking up on me and my family. She really made my experience less stressful and I deeply appreciate it. I hope to see her again!
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December 2022 by Nancy M.
The employee at the register was super rude, if you hate your job then don't take it out in the customer. Don't be disrespectful to older folks just trying to buy some shoes. Not only to us but to everyone he rang up.
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November 2022 by Irene L.
Shout out to Shoe Palace and Xiomara for the Jordan 1 Lost & Found raffle release! I got my pair. Thank you so very much! They're niiiiice!!!! I appreciate the good service. You rock!
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November 2022 by Louie Y.
This Shoe Palace store is bright and neat but (some) staff are gray and cold, especially the ones behind the counter. They seem to be employees with a position whether store manager or asst manager.. The ones on the floor are nicer. The product selection though is great, except when there is a hype shoe drop when it is nearly impossible to cop.
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September 2022 by Lyssa J.
If I can give zero stars I would. Came here for a certain shoe because we were told & showed proof at a different mall that this location has 3 pairs of the size we were looking for. So we rush here & as soon as we walk in we ask a girl working there for the shoe. & she waits for a pretty boy guy with tattoos before hand if she can bring them out & he automatically says "no we sold out " & did a nasty a** face. Like these wannabe sneaker heads think they work consignment or some s**** We didn't know the employees have to ask permission from this guy before bringing a shoe out. Lol they save all the Jordan's & dunks for their own benefits. These people shouldn't be working here. Do not recommend.
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August 2022 by Charles O.
I just left shoe palace a few minutes ago and i gotta say that the sweet sweet girl there named Alanya was so helpful....on top of her winning smile convinced me for a pair of nice jordans. Thank you Shoe Place for the good experience and Alanya for providng the value. Cheers!
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July 2022 by Vic G.
Employees don't really engage their customers, they have a great selection of shoes and I would avoid this location. I love Shoe Palace, especially their Downtown Santa Ana Location, even the supervisor appears to be more interested into having conversations with his employees than their customers.
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June 2022 by LifeInTheAM
Customer service very bad here. No one offers to helpAnd when you do ask the staff for assistance they get annoyed. Shoe selection is okay but not the greatest.
