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November 2023 by Robert Nguyen
Spilled.my Venta drink..they replaced it in good.spirit and clean my mess ..with a smile..excellent services and thanks them for taking the time to clean the
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October 2023 by James S.
As a former Starbucks employee, I am absolutely embarrassed of this establishment. The Starbucks employees not only ruined both me and my husbands drink. They were passive aggressive when we made a simple request to add cinnamon dolce sprinkles on top of my drink. They were also rude by not attending to customers and playing on their cell phones instead, I especially thought the barista's names of Mia and Noe. I am used to going to Starbucks at least 5 to 10 times a week because of the supposed quality service of drinks and customer service which I received neither at this establishment. I will never come back to this one again. Mia allowed my Husbands cappuccino to air out, resulting in an extremely bitter drink. It doesn't help that the "Shaken Apple Oat milk Espresso" had no apple syrup in it. This Starbucks is in dire need of some retraining, or at the very least employees who care about the drinks they serve.
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October 2023 by Kevin L.
This starbucks was run by two people and very disorganized. I came for the 50% off deal on 10/26 and asked for a nitro cold brew. The cashier told me it was bogo 50% off but I clearly showed her the app which stated that all drinks are 50% off with no terms and she would not honor it. The employees are not aware of their own promotions and should be re-trained.
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October 2023 by Alisa W.
According to this Yelp it says good for working, but the employee told me that ALL Starbucks no longer have outlets for working so not true. I often work at Starbucks with outlets so may just be the ones that employee worked at. If you are trying to work do not come here.
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September 2023 by Luis R.
Usually, amazing service. However, I had a terrible experience yesterday and today. I ordered through mobile yesterday (9/23/2023) around 11:08am and after waiting 25 minutes I decided to ask about my coffee. They told me they lost the ticket and didn't even ask to see my receipt or offer to make it fast. I had to work, so left. After I left, I was trying to get a refund through the app, but that was impossible.So I called the store, they told me they couldn't get a refund through the phone that I had to go in. I asked if I could go in the next day since I had work. They said yes.So I go in today 9/24/2023 around 12:30pm and the shift lead proudly tells me she's the shift lead and there's no way that happened since she was on yesterday evening and doesn't remember that. I tell her it was 11am and showed her my receipt. She says oh and to make sure I talk to a shift lead next time because they are the only ones that can approve this. Why do I have to ask for a shift lead? Why don't you train your employees on standards instead? I'm the customer, and she showed zero empathy and instead was telling me what to do. How about I'm sorry for the inconvenience? I'm not trying to get free coffee, it's purely based on principle. I don't even leave reviews, but this irritated me so much.I'm a hospitality manager, so I know how to talk to guest/customers.This shift lead should not get promoted until she learns how to deal with customers. Please learn how to listen, have empathy and deal with customers.Anyway, I really hope the manager reads this and pre-shifts the importance of getting a lead on the phone when a situation occurs, so the customer doesn't have to "learn" to get a lead.
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September 2023 by Andrea D.
This place always "claims" to be out of everything on the app. I arrived at 8:30pm and they were already closed. I understand if a place runs out of syrups, it's bound to happen. However, when it's a constant thing, then it gets annoying. They always close early. If they're going to be closing early, then change the hours on your door and app.
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September 2023 by Ariadna Y.
Honestly this is my favorite Starbucks that's close by to my house. I love most of the workers there. Yes it does get pretty packed by the workers try their best to get drinks out and food out. Unfortunately the only think I don't like about this store is the fact that they are always changing managers. I don't know what's going that they can't just have one assigned manager permanently and not changing every couple months. The current manager there is Brandon and he honestly doesn't know how to manage he yells at the poor workers right there in front of everyone and pushes and shoves them to get out of the way while is making one drink. And he takes forever to bring out that one drink he is making. Honestly they should just switch managers again
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August 2023 by Isabella G.
The baristas were super sweet and attentive even while being occupied by several mobile orders! Daphne helped me out and she was so sweet and really went above and beyond :)
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August 2023 by Jose H.
Alright so I had left a three star review about half a year ago. The new management is way better and the new baristas are super friendly. I had the wonderful opportunity to meet Indigo, they are very stylish and funny. Also Ethan hands me my order to my hand very cool! 10/10. The store is busy so you will wait a bit for your drinks but hey the workers are working hard.
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July 2023 by Reece E.
5 stars for Heather literally the sweetest girl ever. They were slammed and she was the only barista working and my food and drinks still came out fast. :)
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June 2023 by R A.
One of the worst service ever in OC. Young idiotic kids with no professional customer service skills. Beware when ordering a cup of water. These young fools have the nerve to actually gang up on me and school me on how to order water. D*** broads.
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June 2023 by J
Closed 20 mins earlier than listed.
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May 2023 by Adriana D.
The service was so nice at this Starbucks. Bri and Inigo gave me the best customer service, always with a smile and very caring. Fast service, awesome customer service, great store!!!
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May 2023 by Aurelia B.
Service is horrible. Waited for 2 regular coffees for about 15 minutes while employees chit chat! I would have walked out if I hadn't already paid. The place was dirty too! Floor was dirty like if it wasn't mopped the night before! This was at 7:00am! And when we got the coffee it was cold! First time ever I have been disappointed at a Starbucks!
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May 2023 by Sunny S.
Sooooo loud had to pop in for a quick work call and couldn't come off mute Bc they have music blasting when asked if it could wb turned down they refused no tables outside so no other options Starbucks is usually a good choice for a quick work call but do NOT stop here a concert would be quieter ees couldn't care less and funny enough coudlnt hear me when I asked if they could turn it down
