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March 2024 by Stephanie S.
Attendants that work in the self checkout area are so MISERABLE and rude. I have asked for help very politely and they look at you like you are the scum of the earth and don't say anything to you. Like im not asking you to take care of my first born child im literally asking you to just scan your badge so i can finish checking out. Thats it. Not hard work at all. I know customer service is hard (I had worked in customer service for 8 years), but if someone is being polite with you, be polite back! Not asking for much. Just say you're welcome when we say thank you.
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January 2024 by Ruby G.
I like coming to this vons whenever I am in the santa ana area because it always has some great inventory, and all sorts of snacks that are not at my local grocery stores. Today hands down it was impressively straight. I just couldn't believe how neat the aisles were.
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December 2023 by Tiffany B.
Dude, this Vons SUUUUUUUCKS! I've been going here for a while. Trader Joe's is much better and across the street. I've come here now to only buy soda and alcohol. Here are some reasons why. 1. 90% of the staff doesn't care why you're there, what you're looking for, or knowledge of general products. Most cashiers just talk shit on each other and YOU while you're in front of them. There ARE a few that are amazing, and I feel bad that they have to be surrounded by these people. 2. EVERYONE that works in the deli WILL ignore you, then when you're helped, they don't have what you need. Hot items, stale. 3. They got rid of most the Mexican products?!?!?!WTF!!?! 4. Meat. Old. Moldy. And even if it's good, it's not what you came there for. I wanted the butcher to ground some meat and he said he wasn't authorized?! 5. Seafood. NEVER!! Always spoiled, and you never know until you get home. I returned some seafood and the guy was like.... Yea.... I wouldn't buy that either. But he sold it to me!!! 6. There's a new manger that's horrible! Red hair. No eyebrows. Not nice. Trust me, she's in no mood to help. PLUS SIDE Most of the bakery dept is nice I do like a handful of cashiers, but they never seem to be there.
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December 2023 by Shantal G.
Do not underestimate the bakery department those ladies are amazing. I always come here for birthday cakes & ask what can/can't be done. It never hurts to ask about your ideas. I have been ordering for two years now and they never disappoint.
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November 2023 by Mina C.
These people HATE their job!!! Butcher- "Hey, what's up?" Cashier and bagger I said "Thank you" and NO ONE RESPONDED WITH "YOU'RE WELCOME". I even looked them in the eye and said thank you! SO FUCKING RUDE!
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November 2023 by Connor M.
Horrible service in the seafood department. At 5:30PM on November 25th I tried to buy a pound of salmon. Their cuts were all about 1.5 pounds. The guy who was working at this time seemed very perturbed about having to cut off the .5 pound. Due to their extremely high prices I made him cut off the extra after going back and forth with him. He ended up cutting off .2 pounds leaving me with 1.3 pounds and refused to cut it again. The store was extremely busy at this time so I didn't bother going to the manager. Stay out of Santa Ana if you can. I'll never be back!
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November 2023 by Katie N.
Went to the meat department on thanksgiving at noon to grab a ribeye roast to find it closed. I stopped by the day before and the butcher told me they would be open on thanksgiving from 6am-3pm. There were 2 guys working at the meat department and they rudely told me that the meat department had been closed all day. If the meat department has been closed all day then why are you both standing behind it?? So rude and dismissive and on a holiday! I called another vons location 5 minutes away and their meat department was open. The service here sucks. Get new butchers!
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November 2023 by Angela L.
Been shopping at this Vons for over 3 years and just had the worst experience today. There was a long line due to holidays so I decided to use the self-check out lane since I'm only buying a few items. After checking out, I left the store and was placing the purchased items into my car. A store employee named Arthur decided to follow me out into the parking out saying that I didn't pay for the "clams" and caused a huge scene at the parking lot. Not only was I embarrassed, I was shocked and confused as to why he only suspected me when other customer were going through self-check out with no issues. I usually throw away my receipts right after checkout but today, I'm glad I decided to keep my receipts. I was able to show him that I did not steal anything. After checking my receipt thoroughly, He left without explanations and did not even give a proper apology. By standers even said he handled the situation very unprofessionally. If he thinks that I missed an item during check out, he should've check it for me during check out, instead of waiting for me to leave the store and follow me to my vehicle to start a scene. If you're not Caucasian and you want to shop here, always keep your receipt and don't use their self-check out because they might think you're stealing.
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November 2023 by Michael
For some reason, this Vons is going downhill it’s not as good as it used to be ,
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November 2023 by Linnette R.
I have been coming here since I was a kid. This place also has a Starbucks. I would definitely recommend this place to go grocery shopping. I am able to get my things quickly and also use self checkout. There are a wide variety of foods.
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November 2023 by Nick K.
Deli department needs better training on how to properly slice meats and cheese. My capicola is always sliced thick (when asked for thin) and my provolone is always too thin that it breaks apart.
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October 2023 by Mark Hastings
The pharmacy is staffed with the friendliest pharmacists. They are very helpful and professional.
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October 2023 by Victoria L.
The store is nice to walk through easy to grab however checker and clerk were more interested in their phones. Ivan had his lil AirPod in and was texting the whole time I don't think he even looked at us honestly. Try again next time
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October 2023 by Chris P.
Had so many great interactions since I last reviewed so I wanted to update. Nothing is perfect but I think these guys do a great job on a whole
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October 2023 by Grey S.
The staff really makes this place extra special. We know each other by name, and they are like family to us, even the security guards. Please get rid of the self-checkouts and keep your wonderful staff employed. Thank you.