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December 2023 by juanita Gonzales
I love West Coast Motel in Santa Ana. The rooms are big and really clean. The house cleaning lady are very nice and helpful. It's a nice peaceful place. The owners are very nice as well.
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October 2023 by Jenith Espinoza
Please do not stay here, the price was not worth what we had to deal with the ONE night we stayed. The toilet had literally no seat, the towels we were given were both filthy. Random liquids on the walls???? I felt so uneasy even sleeping here. You can get a way better hotel for the same price.
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July 2023 by jannah waldron
This is not a good motel. Yes the price is nice but our room didn’t even have the basic layout. The light in the bathroom wasn’t there so, you’ll have to shower and go to the bathroom in the dark. The smoke detector In The room wasn’t there, and that’s a safety violation, there wasn’t any lamps for the side of the bed so the main light had to be on I order to see which was to bright for night night time, there was no phone in the room to call front desk, and when we called off our cell phone, they didn’t answer, the bed spread was stained everywhere, you only get two thin pillows and ohh good luck washing your body with the soap that’s as big a quarter and doesn’t suds up, and one last thing, there’s a tv but you can’t turn it on because there is no remote. So again, price is great, but they can’t even accommodate the basic needs.
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March 2023 by Lucia Yuan
The first room we went to had an obvious bleach smell and the front desk person almost didn't want to give us another room because I literally unstacked the pillows and moved the bed covers a little bit. He thought that the room was already "used" and "unrentable" to another client, and was trying to find every excuse not to give us another room (accusing us of using the bathroom when we didn't, pinning the responsibility on the customer). I am 8 months pregnant and had to spell it out to him that this was a health hazard and that the bleach smell can give you a headache overtime, among other things. He eventually gave us another room, but man, it was a terrible experience. Please don't come here.
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March 2023 by DMGP
A/C preset @ 74° and T .V would only get a few channels. $50 deposit that they claimed they never debited from my credit card however my statement reads that IT WAS DEBITED. I went back and forth with them and got no where. Terrible customer service. WOW.... I wouldn't recommend that place to anyone.
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March 2023 by Helen Brown
I was originally booked into a room with a tub shower combo. Because she saw how I walking (bad hip) she moved me to a room with a walk-in shower which I so appreciate. The room was clean and quiet even though it’s close to Harbor Blvd. Sleep really well. Thank you.
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March 2023 by Mike apodaca
It was good the office employee was very polite he upgraded me to a king size bed which it was up stairs and that was good, get no one from downstairs walking and talking so it was good to be upstairs thank
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March 2023 by Jesse Bays
Surprised me, this little unknown oasis is a must see. The rooms are up to date and it's nice and quiet for Santa
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March 2023 by Ly Ly
Do Not Come Here ......worst hostel i have ever seen . me and my husband arrived from another state a bit late , they charged 200 dollars a night , and i found the stranger before me had the same problem as me . and she told me , they know there are no rooms around here , so they charge us twice the price , they even told us , if you don't like it you can go somewhere else , terrible service , i have small children , so I was forced to stay, the room old was cold, I couldn't run, the bed was itchy, it was like something was crawling over you, there was something crawling around the place, it was terrible for me.
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March 2023 by Asia Jackson
The room was mediocre the ONLY REASON I booked a room here was for the jacuzzi but other than it’s your same old same old hole in the wall. When I went to check out they refuse to give me my deposit back because I fell asleep with my make up on and a little bit got on the sheets! They are just charging everybody a deposit and for whatever little reason they can find not to return your money THE OWNER IS A THIEF . I would not recommend staying here
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March 2023 by a chapiin
The Jacuzzi in room was broken.(Jets did not work)Saw roaches come out of the cable boxCustomer service was good
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December 2022 by Cynthia Paz
Clean and comfy. Really calm and nice place to stay for vacations or weekend visits in Santa Ana .
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December 2022 by Dalia Rizo
the toilet had a crack on the side they should really fix it ??♀️??♀️??♀️ But the air conditioning was
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December 2022 by Marjorie Loucks
So when I stayed here I had my cat with me the guy working the front desk said that I could have the cat for an extra $200 for deposit. As long as there was no issues I would receive my deposit back. I paid a whopping $500 to stay for two nights. When it was checkout time a different employee was checking the room the room was perfect the cat didn't mess anything up and he said we don't rent to pets you're not getting deposit back! I simply asked him to speak with the night worker and he refused to do it and said we were harassing him. I spend at least seven nights out of the month at this hotel no more though!
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December 2022 by JC.Racing
I look it up on their on website and it says that the room it’s like 120 and they charge me 170 at night! The room it’s super regular! I think they are over charging people! I got in the phone with the fronts desk staff he told me he charge me 50 extra just because it’s was a busy day ? they don’t even know what to say! Wouldn’t recommend this thing at all!!! They shouldn’t be on the business!!!
