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October 2023 by Neptune P.
Filled out a claim for a windshield replacement thru my insurance and picked ABS Glass as the provider on Sunday night. Got a call back Monday morning from ABS Glass to gather information and order windshield. Received a call Tuesday afternoon from ABS Glass to let me know my windshield arrived and scheduled appointment. Dropped my car off first thing on Wednesday morning at 8 AM. Picked my car up at 10 AM. Windshield replaced and I drove off.
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September 2023 by Robert Watt
Had a windshield replaced and installation was done incorrectly, the seal was too low on top and tight on one side.They wouldn't stand behind their work and suggested I have another glass company do it and they would reimburse the cost.It took me a couple months to find someone with the help from my insurance to get a proper install which was preformed by Safellite Auto Glass and the result was night and day difference.I always prefer to work with a local company, it will never be with ABS Glass.Good luck with this company.
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September 2023 by Superchic Jenks
Quick and easy ordering process, glass was perfect for my project. Minus one star due to high delivery charges
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August 2023 by Linda P.
I have used ABS glass over the years for various small projects and windshield chip repair. They have always been unfailingly polite and responsive and do excellent work. I highly recommend them.
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July 2023 by D L.
Highly recommend ABS Glass. Other companies quoted over $1000 to replace a small kitchen window but ABS charged less than half that. Customer service was excellent and scheduling was very flexible. They went above and beyond to fit us into their busy schedule to accommodate our needs. Thank you ABS!
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July 2023 by Diana H.
I am extremely unhappy with this business. I would NOT recommend them to anyone!!!! They are pretending it's necessary to charge me a restocking fee of 125.00 when my service isn't even for days from now. They are lying, my glass hasn't even been pulled from a shelf yet. The so called "re-stocking fee" is their feeble attempt to make me use their business even tho I DON''T want to & I won't. I found the same service for nearly half the price. Listen up Santa Barbara!!!! Go to BEST PRICE AUTO GLASS if you need a new windshield. They are charging what it really costs with out all the ridiculous bs!!! If you don't believe me, just look at how many HORRIBLE reviews they have on here.
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June 2023 by Alex Thomson
Thank you for helping me get glass I needed for my daughters school project. She loves it
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June 2023 by Sarah S.
We contacted ABS glass to set up an appointment for them the come out and provide a quote for replacing our home windows. We were scheduled and confirmed for Friday morning at 8, which I wasn't thrilled about getting up early for, but non-the-less committed to. 8:15 came, then 8:30, then 9...and he never showed. Immediate negative impression of this company, and then Jo follow through after so I had to reach out to let them know no one ever came. They clearly didn't care about our business so why would we want them to do it. We wouldn't! So we didn't!
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March 2023 by Travis L.
Bad to worst to horrible experience trying to work with this glass company, especially working with Rosio, one of the estimate person. When I called she quoted me a price of $280 to repair my shower glass door. Pictures sent per her request.. Two technicians came out and before trying to fix the problem, I showed them my shower door was able to opened partially when pulled, however it wouldn't open fully this is why they are here to fix. After trying to fix it, they gave up and wanted more money and said the glass door needed to be re-install? and quoted $600 plus to do the job. it I said " NO" and just put it back how you found it. They didn't at first and started to blame on the framing of the door was done incorrectly by my contractor whom installed it back in October 2022. They then tried to leave the job without putting my door how they founded and instead makes the glass door completely stuck to the frame and left it the way the glass door could fall and shatter and potentially causes major accident to my family with 2 young kids. I called Rosio to explain they need to put it back how they founded and I will hire someone else to do the job. She hung up the phone on me/customers. I was mad when she did this. Please do not work with this unreasonable lady at ABS glass. I will file a formal complaint to BBB about my experience working with this company today.
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January 2023 by gail white
Cecilio put my mirror closet sliding doors expertly . Prompt very knowledgeable .
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December 2022 by Sam Atalah
Needed a glass replacement. I called ABS and they were the only vendor that was able to finish the job the same day, in fact they were done within 5 hours of me calling. They were very professional, fast and great customer service.I would highly recommend them and I will use them again.
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August 2022 by Sarah Farmer
These folks are the best! My house is going on the market next week so we’ve had lots of work crews coming and going over the past 3-4 days to make sure that every last sq foot of the property is in perfect condition. Unfortunately, one of them accidentally broke a very large window pane in one of the French doors… oops, It happens, but yikes! I thought for sure we’d have to delay our listing in order to get the repairs done, which super bummed me out. ABS to the rescue! A rep came out to my property at a moments notice to measure and special order the new glass, and within 4 days it was delivered and installed! ABS is awesome! Friendly, professional, and… here’s what really surprised me, considering the rush job… their pricing is very reasonable! Thank you thank you thank you!
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June 2022 by Franco M.
I was there earlier today for a windshield chip repair. They took care of business, and I will only go to them because I have used their services in the past, and everyone is really cool. Thanks ABS.
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April 2022 by Patrick Clinton
We had a car window broken while on vacation in San Luis Obispo. They were the only company able to replace it the next day before driving back to Oregon. Had the glass delivered and replaced by the next morning. Can’t thank them enough!
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March 2022 by Starr SB
Replacement of a small pane of glass meant delays and calling at every step of the way rather than the office communicating with me. The replacement technician was a no show, with no explanation. After rescheduling, he showed up over an hour early, and woke me up pounding on my front door - a phone call would have been appreciated there, too. The final insult was the bill with labor charges of $180 for a non-complex job that took 30 minutes. That means you're charging labor at $360/hour. Even my specialist physicians don't charge that much. Surely when you give an estimate you have a good idea of how long a job will take and know that the customer does not. I will remember in the future that you took advantage, and I will certainly look for a different vendor who cares about customer satisfaction and giving good value.
