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February 2024 by Felice B.
Stellar, superb, solid, spot-on service! Everytime I'm here, whether or not I need help finding something, I always feel someone is near who will offer immediate, pleasant, solid, and efficient service. Really impressive. They've really got it all too, soap to screws, garden supplies to gifts, storage containers to home decoration, etcetera....Well, almost everything. I like shopping here so much, I wish I could shop here for everything! Thank you and keep it going.
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November 2023 by Doug Thomas
Lots of inventory and locally owned. Mostly friendly and helpful staff. Great location. Excellent choice versus the dreadful Home Depot. Recommended.
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October 2023 by Lisa
Desmond…Awesome customer service! You rocked today and I really appreciated your help! Josh…Thank you as well for your research, follow up phone call and customer service too! What a wonderful encounter I had with both of you today! So impressed!
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October 2023 by Jacob L
This store has the feel of an old school hardware store. I like that! The employees were helpful to find a few others that I needed. This will be my go to hardware store when I am in the area.
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October 2023 by Eric Nielsen
they always have what you need and their staff it supremely helpful.
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August 2023 by Carell Jantzen
They carry an incredible array of nearly anything a home owner may need. Friendly and knowledgeable staff.
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July 2023 by Francisco Javier Nunez Vasquez
Home improvement center is the place to go for common tools(plumbing , electrical, Carpenter, plaster, gardening etc.), and for wood and appliances. This location is well known by locals and has high customer service.
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July 2023 by Christian Trox
Beats any big box store. Ample parking, great selection and friendly, helpful staff.
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June 2023 by Brian
Great neighborhood store. The customer service is second to none!
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May 2023 by Grace S.
Amazing costumer service, that keeps me coming back! Honestly these guys really work hard on keeping there clientele happy. I have come here for more then a decade and the service is still fantastic. I'm so happy this place is in Santa Barbara. As there is no other hardware store like it :)
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May 2023 by Don Baumhefner
Just like your old mom and Pop hardware store from the fifties. Very helpful, available and patient staff. If they don't have it you don't really need it.
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April 2023 by Nicole B.
My name is Nicole. I have been shopping at the Santa Barbara Ace Hardware for a year. I cannot stop talking about how great this store and staff are. I walked into the store on Saturday and needed some help in the plumbing department. I am a single women that tries to do things on my own. I spoke to a Mike that asked me to go home and bring back a part for my sink so we can get the right piece for it so I could pressure wash my small patio. I came back he said my part was not made in the USA. Asked how old my sink was and said there was nothing he could do for me. I said how much is a new sink can you direct me. How much for a new hose he didn't direct me. I was willing to spend money I just didn't want to leave empty handed and I was willing to spend money. He turned me away as also one of his associates did too. The other worker said if Mike said there is nothing for you then I'm going by Mike's word. I was so sad and left almost crying. I went to the front counter and told one of the ladies that I was so disappointed with how I was treated and I said that they lost me as a customer. She didn't even ask me if she could help.I went to Home Depot that next day and was able to get the help I needed and I purchased the 5 dollar piece and everything works great. Mike in plumbing said he has been doing this for 20 years. 20 years to long. He is an unhappy that one.
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April 2023 by Al Weil
Excellent hardware store. The employees are knowledgeable and very polite.
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April 2023 by Georg Aderhold
The vibe is just different from a warehouse style store. You can come in and ask "I need a thing that goes in the thing of that thing in the bathroom" and they will show you what you need.
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March 2023 by David. Montanes M.
I needed a new water head for my kitchen sink, so I went to H.I. And was directed to the back where the plumbing needs and shower heads and stuff was and I was approached by an employee named Mike, and he took the time and tried everything for me to make it work, I brought in my old one so he can measure it there and he came up with an idea that I needed a new aerator and adapter and it worked perfectly when I got home and put it on, Mike needs to get a raise!
