-
January 2024 by Joe Ruiz
Cynthia was great to work with! Super friendly and gave no pressure at all when we were looking for a car.The dealership overall was great as well. We searched online for deals in Oxnard and Santa Maria, and somehow got one of the best deals in Santa Barbara. Very happy with the overall process and love our "brand used" car!
-
January 2024 by Lauren Joyce
This is a review of the Service Center. After having my car serviced at this dealership service center, the paint was power washed off of the vehicle by mistake. They made it right and had the area repainted but it was inconvenient. When it was then discovered on the next service that the oil pan had been damaged during the previous service (when the paint was damaged) and that it needed to be repaired, the Service Manager would not take responsibility for damage that could have only been caused by the dealership service center. The service manager required that I pay for some of the repair. Beyond requiring me to pay for the mistake, the Service Department Manager was extremely condescending and did not look into the cause of the damage at all. Its bad enough when your car is damaged by the service center, it's really bad when they make you pay them to fix it. I could have taken it elsewhere, but then I would have been on the hook for the entire amount, which I think was the point of paying a portion but not the whole sum. Spare yourself the drama and just avoid this place.Update: I contacted the general manager at the email address for Scott Westbrook prior to posting this review and did not hear back. Even after the reply to this review, I still haven't heard from him. The responses make it look like they are concerned but there is not any action that backs that up. It's just perception management.
-
January 2024 by Harold Baer
Tony was so incredibly helpful. I called late in the afternoon saying that I could not link my cell phone to the car. Even calling Acura hands free link hadn't helped. Tony fixed the problem in 5 minutes...at no charge! He said we're here for you. He represents a terrific example of outstanding service and courtesy. Thanks, Tony.
-
September 2023 by Frances Brown Jackson
I had the BEST experience with the help of Dylan. He was very polite, and made sure that I had the best experience possible. Dylan was swift with assisting my needs and very accommodating. Thank you for great customer service Dylan!
-
May 2023 by Brooke Dunn
The best experience at the Acura dealership in Santa Barbra! I worked with Cynthia and she was the absolute best. I’m not from the area so all of our communication with her was over the phone and I didn’t actually see the car until picking it up. Her excellent customer service make the process so easy and made us feel comfortable in trusting we were getting the exact car I wanted. We also worked with Nic their delivery specialist who was also amazing and made us feel like a valued customer immediately upon arrival. I would recommend this dealership to anyone looking for a car. Their customer service is top notch and made the car buying experience better than I could have ever expected.
-
February 2023 by Grizzle Ohana
Beat experience we have had in a dealership! Quick & easy! Cynthia Morales was awesome!!
-
February 2023 by Armando Lagunas
I originally tried to buy a new RDX A-Spec back in 2019 from here, but unfortunately did not feel welcomed and left to buy elsewhere. I have called 2 times and both times left a message within the last 6 months to try to schedule maintenance service appointment and guess what? I have not gotten a call back. I have left a pretty clear voice message of what I would like done to my wife's Acura. The only positive experience was with Howard in the Parts Dept.I will bite the bullet and take my wife's Acura to a farther dealership for maintenance service now due to the negative experience here. I will also buy my wife's next Acura some where else.
-
January 2023 by Deborah Smith
The parts department was so helpful and pleasant to work with. The key locks on my 2016 MDX were causing problems and the parts team and service fixed the problem while we were there as we had driven from out of town. Big relief!
-
December 2022 by Cesar Arraiga
Very easy working with Mark Bourdo. Very fare price and would purchase my next Acura with Santa Bárbara Auto Group
-
November 2022 by Samantha Adams
ABSOLUTELY THE BEST CAR BUYING EXPERIENCE! I was so nervous about going to a dealership for the first time because I didn’t know what to expect. I was on the hunt for a pre-owned car and my saving grace was Cynthia Morales. She went above and beyond to make sure I found the right car for my very specific wants/needs. She answered all my questions and never made me feel d*** for not knowing something. Another big shout out has to go to Sam Tokhi for also being amazing and helping me. And we can’t forget about Mr.“G” for fixing up the car and making sure it was fit for sale! Santa Barbara Auto Group was very transparent about the cost and made sure that I understood all the paperwork before signing. After I officially got the car signed over to me, they even took the time to help me learn how to work all the new technology that I’ve never been exposed to.I could go on and on but basically these people rock and their cars are very nice ?!
-
November 2022 by Marco ulloa
If you need an Acura this is the place to buy . Tony and Sam are very professional . They made the transaction very pleasant and smooth. No games . Great service. Beautiful facilities. I have been in the car business 17 years and can say these guys are pros . They delivered on Everything they promised and more. Will definitely do business in the future. Ask for Tony. You won't regret it.
-
November 2022 by Nick Travis
Great enjoyed working with Mark on my new Acura. The dealership straightforward and upfront, unheard of in the current market
-
October 2022 by Brian Hofer
Incredible experience. Our sales consultant Cynthia answered all our questions and kept us up to date on the status of our purchase. She navigated pandemic delays with a great sense of humor! Our patience was greeted by big smiles from Cynthia, Nick and Sam introducing us to our beautiful new TLX. Can’t brag about the team and experience at SB auto group enough! Thank you all
-
August 2022 by Amanda B.
We had such an incredible experience buying our first family car from Tony C at Acura Santa Barbara. Tony and his team were incredibly responsive, knowledgeable and exceeded our expectations. We highly recommend Tony C to anyone looking for a car! He got us the best deal (we visited 2 other dealerships before we found him) and he and his team went out of their way to make sure our experience was fantastic from start to finish.
-
May 2022 by Sanjay R
Best people around. Thank you Jeff for all your help
